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Effectiveness of Cross-Cultural Training

In: Business and Management

Submitted By kfhchow
Words 22094
Pages 89
THE EFFECTIVENESS OF CROSS-CULTURAL TRAINING FOR EXECUTIVES IN OIL & GAS COMPANIES WITHIN THE KLANG VALLEY

A Master’s Project submitted in partial fulfilment
Of the requirements for the degree of
Master of Human Resource Management

The Effectiveness of Cross-Cultural Training for Executives in Oil & Gas Companies within the Klang Valley

ABSTRACT

Cross-cultural interactions are rapidly increasing. Globalisation and cultural diverse communities are lending themselves to daily intercultural exchanges. With greater diversity, we require greater open-mindedness, tolerance and sensitivity. Those in direct contact with culturally different members are in greater need of such skills, and often require training to become more cross-culturally sensitive. Cross-cultural training program for individual going abroad, address such issues and prepare participants to work and live overseas. Cultural conflicts affect the efficiency of the employees’ performance at workplaces and it is believed that employees from different cultural backgrounds will have to improve their communication skills. An intercultural training programme is needed in order to prepare multicultural employees for surprises that could arise in complex cultural situations without being frustrated, stressed, and puzzled.

TABLE OF CONTENTS

TITLE PAGE PAGE

ABSTRACT ii
ABSTRAK iii
ACKNOWLEDGEMENT iv
DECLARATION v
TABLE OF CONTENTS vi
LIST OF TABLES ix
LIST OF FIGURES x
Chapter 1: Introduction 1 1. Introduction 1 1.2 Oil and Gas Industry in Malaysia 3 1.3 Problem Statement 4 1.4 Objectives of the Study 5 1.4.1

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