...is “recent advances in information and communication technology (ICT) have had vivid effects on both individual and workplace performance” (Moshiri, 2009). Throughout the article the author thoroughly investigates ICT as well as the effects that is has on a firm’s productivity using data from a Canadian Workplace Survey from the period of 1999-2003. The author’s stance on the effects of ICT on the workplace is that it has a positive and significant effect on the productivity of firms. The author goes on to say that “Use of computer and the internet as general-purpose technologies has spread rapidly across all sectors of the economy, transforming business organization, increasing competition, and fostering innovation.” (Moshiri, 2009). He talks about the vast widespread of the creation of new technologies in the workplace as well as the use of them to create more productive work methods increasing the total workplace productivity and general employee technological sense. In the article, the author studies the data from various workplace surveys conducted during times of technological advancements and then displays the data to show whether or not the effects of ICT on the workplace have been positive or negative, which in this case it has been positive. Advances in ICT has transformed businesses and increased competition. Outlining some of the key concepts found in this article, the author stated that “The use of ICT by a firm reduces its production costs, leads to a better utilization...
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...JOURNAL (www.adrri.org) ISSN: 2343-6662 VOL. I, No.1, pp 1-8,October, 2013 AFRICA DEVELOPMENT AND RESOURCES RESEARCH INSTITUTE (ADRRI) JOURNAL ADRRI JOURNAL (www.adrri.org) ISSN: 2343-6662 VOL. I, No.1, pp 1-8,October, 2013 Effects of Information and Communication Technology (ICT) on Social Science Research Han Ping FUNG1,* 1 Technology Consulting, Hewlett-Packard, Kuala Lumpur, Malaysia *Han Ping FUNG (Email: corresponding han-ping.fung@hp.com) Abstract As more and more ICT tools being developed and used in social science research, it is a good idea to reflect how ICT had effects on social science research as a whole as there is a lacking of such study. This study is underpinned on and concurred with DeLone & McLean’s (1992, 2003) Information Systems (IS) Success Model in which ICT had effects on productivity of social science researchers. This study is based on participative observation approach in which ICT had effects on social science research in the following three ICT application areas: a) Pre-data analysis, b) Data analysis, and c) Post-data analysis. These three ICT application areas had improved a researcher’s productivity in terms of speed, quantity, quality, complexity as well as cost perspective is also discussed. Some concerns of using ICT are also included in this paper which encompasses: a) High learning curve, b) Revised expectation on researcher, c) Research by the convenient of big data, and d) Decrease of social skills of researcher. Limitation, recommendation...
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...The effects of ICT integration on customer service delivery a case study of Gusii Institute of Technology Kisii County. Author: Kaba N. Daniel Registration No: 09G-EDU-075 Name of Department: Education A research proposal submitted for the award of the Bachelor of education degree secondary option in the department education Africa Nazarene University. DATE: October, 2010 1 Declaration This proposal is my original work and has not been presented to any university for the award of any degree. Students name………………………………..Sign……………....Date ……………….. Supervisor This proposal has been submitted for review with my approval as university supervisor. Supervisor’s name……………………………Sign..…………………….Date ……………….. 2 Dedication To my family members, Pamela, Hema for their support, they were always encouraging. I also dedicate this proposal to my Lecturer Mr. Peter Kaoga for his guidance in writing this proposal. 3 Acknowledgements I wish to sincerely thank my family and friends for their patience and support during the writing of this proposal. My sister deserves a special mention for sharing her technical expertise with me on so many occasions. I would like to thank my supervisor Mr. Peter Kaoga most sincerely for his invaluable guidance and advice at all times. I also would like to convey my gratitude to him for his constant dedication and commitment to his students from which I have benefited. I am also very grateful to my classmates in the ICT stream who have frequently...
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...the research literature relating to ICT and attainment A review of the research literature relating to ICT and attainment A report to the DfES by: Editors: Margaret Cox and Chris Abbott; Authors: Margaret Cox, Chris Abbott, Mary Webb, Barry Blakeley, Tony Beauchamp and Valerie Rhodes; Project Administrator: Montanut Turnbull; Project Consultant: Deryn Watson All members of the project team are based in the Department of Education and Professional Studies at King’s College London. Acknowledgements The project team wishes to acknowledge the support of Becta (the British Educational Communications and Technology Agency) for initiating and funding this project on behalf of the Department for Education and Skills (DfES), and the ongoing advice, encouragement and support which we have received, in particular from Malcolm Hunt, Head of Evidence and Research, Becta, and from Andrew Jones and Michael Harris, Education Officers, Becta. The team would also like to acknowledge the support and advice received from academic and administrative colleagues at King’s College London and at the University of Leeds. Version 1, January 2004 © Becta 2004 http://www.becta.org.uk page 1 of 58 Becta | A review of the research literature relating to ICT and attainment Contents Executive Summary 1 2 3 4 Introduction Evidence of the effects of ICT on attainment Factors affecting attainment Research methods to measure ICT and attainment 4 4 7 8 Main...
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...International Journal of Operations & Production Management Does ICT influence supply chain management and performance?: A review of surveybased research Xuan Zhang Dirk Pieter van Donk Taco van der Vaart Article information: To cite this document: Xuan Zhang Dirk Pieter van Donk Taco van der Vaart, (2011),"Does ICT influence supply chain management and performance?", International Journal of Operations & Production Management, Vol. 31 Iss 11 pp. 1215 - 1247 Permanent link to this document: http://dx.doi.org/10.1108/01443571111178501 Downloaded on: 17 March 2015, At: 16:56 (PT) References: this document contains references to 123 other documents. To copy this document: permissions@emeraldinsight.com The fulltext of this document has been downloaded 3145 times since 2011* Downloaded by AFRICA UNIVERSITY At 16:56 17 March 2015 (PT) Users who downloaded this article also downloaded: Pietro Evangelista, Edward Sweeney, (2006),"Technology usage in the supply chain: the case of small 3PLs", The International Journal of Logistics Management, Vol. 17 Iss 1 pp. 55-74 http:// dx.doi.org/10.1108/09574090610663437 Dirk Pieter van Donk, (2008),"Challenges in relating supply chain management and information and communication technology: An introduction", International Journal of Operations & Production Management, Vol. 28 Iss 4 pp. 308-312 http://dx.doi.org/10.1108/01443570810861534 Benita M. Beamon, (1999),"Measuring supply chain performance", International Journal of Operations...
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...Interdependence and Conflict: An Introduction Edward D. Mansfield and Brian M. Pollins Over the past few decades, there has been a surge of interest in the relationship between economic interdependence and political con›ict. One view that has gained considerable popularity and empirical support is that heightened interdependence fosters cooperative political relations. Voiced with increasing regularity in both academic and policy circles, this claim has been used to help justify the formation of the European Economic Community, Richard Nixon’s opening to China, Willy Brandt’s Ostpolitik, and Henry Kissinger’s conception of détente with the Soviet Union. Nonetheless, critics of this argument have not been stilled. Some observers maintain that, rather than fostering cooperation, increased interdependence generates political discord. Even more widespread is the argument that economic exchange has no strong bearing on the high politics of national security. This debate is hardly new. For centuries, the nature and strength of the links between interdependence and con›ict have been the subject of heated disagreement. Until lately, however, these links remained the subject of remarkably little systematic scrutiny. In recent years, a growing number of studies have attempted to ‹ll this gap in the literature, but they have yet to resolve various crucial questions. Most important, how and to what extent does interdependence in›uence political antagonism? What are the causal...
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... Peter Agada University of Ilorin Most developing nations have embarked on various reforms that foster the use of ICTs in their economies. These reforms tend to yield little or minimal benefits to economic growth and development, especially when compared with the developed countries of the world. Technological advancement is known to impact fast rate of economic development. In Nigeria, policy on adoption of Information and Communication Technologies was initiated in 1999, when the civilian regime came into power of government. The operations of the licensed telecommunication service providers in the country has created some well-felt macroeconomic effects in terms of job creation, faster delivery services, reduced transport costs, greater security and higher national output. This study intends to investigate the emerging roles of ICTs on Nigerian economy, and to evaluate the factors that influence the decisions of investors in the Nigerian telecommunications sector. Ordinary Least Square Method of Regression for the period 1999 – 2004, shall be employed. This period is considered appropriate in that, it was the time that policy on ICTs was adopted. The paucity of data prior to this time also poses restriction on meaningful econometric analysis. Significant and positive relationship between ICTs and economic growth is expected as it is portrayed in some economic literature. While telecommunication service providers receive commensurate...
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...Proposed Topic/Title of Research: A COMPREHENSIVE STUDY: Link between ICT growth and economic growth in the Greater China Region Background: As to these days, perhaps the most important enabling technology worldwide: Information and Communication Technologies (ICT). China is not the only fast-growing economy that is making waves around the world. ICT in China’s current economic growth rate is approximately 9 percent annually, which is impressive economically. Its contribution to global GDP growth since 2000 has been almost twice as large as that of the next three biggest emerging economies (India, Brazil and Russia) combined. Some even refer to China as the mother of emerging markets and transition economies. China joined the World Trade Organization towards the end of 2001. It has also been experiencing a long period of steady economic growth and was chosen to host the 2008 Olympic Games. Although there is still a huge gap between China and developed countries in the development of the ICT industry, the astonishing pace of its progress shows promise for the country’s New Economy. There are empirical evidences in recent years on China’s ICT industry development and diffusion. Indeed, The ICT industry is becoming the most dynamic sector in China’s economy. However, a clear digital divide among the nation’s economic regions is foreseen. Information and communication technologies (ICT) are therefore playing an increasingly central role in today's China. In just a...
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...The growing impact of ICT on globalisation There is no doubt that scientific advances and technological change have been, are and will remain in the coming years important drivers of the globalisation process. They have been conducive to the creation, distribution and exploitation (in a positive sense of the word) of knowledge in such a manner that they have served as a major source of competitive advantage, wealth creation and improvement in the quality of life. The growing impact of ICT (information and communications technologies) on globalisation can be evidenced by the fact that it has led to a rapid application of recent scientific advances in new products and processes, a high rate of innovation across various countries, as well as a shift to more knowledge-intensive industries and services, together with rising skill requirements. In this day and age there has been a growing realisation that science, technology and innovation have served as the key to improving a nation's economic performance as well as its citizens' social well-being. For this reason government - irrespective of its political ilk and orientation - must serve as a facilitator, enabling business and consumers to adapt to the demands and opportunities of the new economy. When talking of globalisation one must not only assess it as a phenomenon but stock must also be taken of its vital and important policy implications. The impact of policy changes in any one country or region can be translated via...
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...ICT IN ADMINISTRATION 1 ICT IN ADMINISTRATION ICT IN ADMINISTRATION AND IMPLICATIONS ANTHONY K MUKUCHE D61/69173/2013 UNIVERSITY OF NAIROBI ICT IN ADMINISTRATION 2 LITERATURE REVIEW Introduction The study reviews relevant literature in the area of ICT in government administration. It will discuss the concept of ICT, in the day to day running of activities in government departments and the advantages of using it. RESEARCH METHODOLOGY Introduction This chapter describes the methods that will be used in the collection of data pertinent in answering the research questions. It is divided into research design, population and sampling design, data collection methods and data analysis methods. Target Population and sample Size The target population will be all the employees of government. Employees in government are quite a number to get feedback from. The sample size will be 50 – 100 employees of government. Data Collection Primary data will be gathered directly from respondents and for this study; the researcher used a questionnaire. The questionnaire will consisting of close and open-ended questions. The questionnaire consisted of two sections. Data Processing and Analysis Data analysis is the whole process, which starts immediately after data collection and ends at the point of interpretation and processing data. The researcher will peruse the completed research instruments and document analysis-recording sheets. ICT IN ADMINISTRATION 3 ...
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...Article Tile: Specific legal issues affecting the implementation of computer-based information systems in the developing countries: a critical review of literature A paper presented to the Journal of library and information science for consideration for publication. Date: November 2015 Author: Daniel Kinyanjui (Bsc-Information Science-Moi University-Eldoret, Kenya and Currently Studying Masters of Library and Information Science at Kenyatta University-Kenya) Daniel is also the editor of institutional in-house publications at Oshwal College-Nairobi and the College Head of Library Services. Abstract Implementation of computer-based information systems (CBIS) has become increasingly important due to the growing reliance on new technologies by organisations in their operations and service delivery. There has also been realisation by individuals and businesses of the inevitability of delivering value-added services without computerized systems. Despite this awareness and the apparent growing readiness to deploy computer-based systems, there still exists a myriad of perennial challenges inhibiting the implementation of these systems. Using insights from previous studies, the paper sums up the legal issues that have been acknowledged by various scholars as major obstacles to the implementation of CBIS in developing countries. Drawing from the understanding of these challenges, the author finally attempts to advance possible strategies that can be used to overcome these...
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...uthm.edu.my rosmaini@uthm.edu.my Abstract - Information and communication technology (ICT) has become the heart of banking sector, while banking industry is the heart of every robust economy. If it collapses so will the economy. This is absolutely evident from current recession in European banks crises, and in turn. The effect of globalization, competition and innovation in the banking industry by its providers to offer their services makes essential the understanding of how various aspects of consumer behaviour affect the innovation and respond to customer service delivery. Within this context this paper has considered a critical literature review of previous researchers with the objective to examine the impact of Information and Communication Technology on banks performance and customer service delivery. This paper also makes of a critical review of peer reviewed, scholarly and organizational literature regarding the impact of ICT on banks’ performance to examine if banks have successfully achieved effective customer’s service delivery, by providing high level of c u s t o me r service through online delivery channel, besides operating cost minimization and revenue maximization. Keywords - Banking Industry, ICT, Online Banking, Customer Service delivery and Bank’s performance. and have widely adopted ICT networks for delivering a wide range of value added products and services. The ICT development has a...
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...We have collected all the articles needed for the project from the AIS journals and we r reading and summarizing them and there is some of the summaries. Summary of the articles: 1. Examining the critical success factors of Mobile website adoption (Tao Zhou, 2010): Purpose: The purpose of this research is to examine the critical success factors of mobile website adoption. General view: The paper is talking about the information systems success theory proposes the system quality and information quality affect users usage and satisfaction with information systems, further determining organizational performance (D&M) service quality. The new model argues that system quality, information quality and service quality affect usage and user satisfaction, further affecting net benefits such as increased knowledge sharing and lower costs. Also the case is talking about the TAM and the trust concepts. So the system quality here reflects the stability, navigation and layout of mobile sites. Mobile service providers need to rely on a reliable and well designed interface to deliver ubiquitous information and services to users. The Hypothesis that the author has indicated in this research are: 1. H1: system quality, information quality and service quality significantly affect perceived ease of use. 2. H2: system quality, Information quality and Service quality significantly affect perceived usefulness. 3. H3: System quality, Information quality and Service quality...
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...to adopt health-related ICT? Tsipi Heart ∗ , Efrat Kalderon Department of Industrial Engineering & Management, Ben-Gurion University of the Negev, Israel a r t i c l e Article history: i n f o a b s t r a c t Background: : The proportion of older adults in the population is steadily increasing, causing healthcare costs to rise dramatically. This situation calls for the implementation of healthrelated information and communication technologies (ICT) to assist in providing more costeffective healthcare to the elderly. In order for such a measure to succeed, older adults must be prepared to adopt these technologies. Prior research shows, however, that this population lags behind in ICT adoption, although some believe that this is a temporary phenomenon that will soon change. Objectives: : To assess use by older adults of technology in general and ICT in particular, in order to evaluate their readiness to adopt health-related ICT. Method: : We employed the questionnaire used by Selwyn et al. in 2000 in the UK, as well as a survey instrument used by Morris and Venkatesh, to examine the validity of the theory of planned behavior (TPB) in the context of computer use by older employees. 123 respondents answered the questions via face-to-face interviews, 63 from the US and 60 from Israel. SPSS 17.0 was used for the data analysis. Results: : The results show that although there has been some increase in adoption of modern technologies, including ICT, most of the barriers found...
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...deployment of CRM applications has not always delivered the expected results while many CRM initiatives have failed. Consequently, the inability of CRM applications to deliver expected benefits has not only intensified the validity of previous findings and claims regarding the ICT productivity paradox, but it has also boosted current research. However, although the latter provides anecdotal evidence of the impact of ICT management practices on CRM effectiveness, there is a lack of empirical studies examining the relationship between CRM management and performance aspects. This study aims to fill in this gap by investigating the relation between firms’ CRM applications and exploitation with their ICT management practices and CRM benefits. The investigation and validation of the former are valuable, since it would enable managers to maximize CRM benefits by identifying and allocating the appropriate resources, time and efforts to CRM implementation. Relations are tested by gathering data from Greek tourism and hospitality companies. Findings provide useful practical suggestions for CRM evaluation and implementation strategies, while implications for future research are analyzed. Keywords: CRM, evaluation, ICT management, business processes. 1 INTRODUCTION Customer Relationship Management (CRM) has become a strategic imperative for all companies as its effective implementation can increase customer satisfaction, loyalty and retention and so, overall sales and repeat purchases...
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