EFFECTS OF POOR QUALITY GOODS AND SERVICES PROCURED BY GOVENRMENT AGENCIES ON SERVICE DELIVERY; A CASE STUDY OF THE MINISTRY OF HEALTH KERICHO DISTRICT HOSPITAL

BY CHERUIYOT KIPYEGON BEN BBM/3111/12

A RESEARCH PROPOSAL SUBMITTED TO MOI UNIVERSITY
IN PARTIAL FULFILMENT AND REQUIREMEENT FOR THE AWARD OF A DEGREE IN BACHELOR OF BUSINESS MANAGEMENT MARKETING MANAGEMENT OPTION

FEBRUARY 2014

DECLARATION

DECLARATION BY THE CANDIDATE

This research study is my original work and it has not been presented to any other Institution. No part of this research should be reproduced without my consent or that of Moi University

SIGN: ______________________DATE: ____________________
CHERUIYOT KIPYEGON BEN

BBM/3111/12

DECLARATION BY THE SUPERVISOR

This Research has been submitted with my approval to Moi University as the candidate’s research proposal supervisor.

SIGN: _______________________DATE: ____________________
MR. J. OMANGA

SUPERVISOR - RESEARCH PROPOSAL

DEDICATION

I dedicate this work to my family for their unwavering support that saw me complete the research project, more so to my Sisters Florence for ensuring that my study was a success and Lily for proof reading this research proposal.

ACKNOWLEDGEMENT

I wish to thank my Supervisor Mr. James Omanga for his guidance and reviewing my research proposal, the Kericho District Hospital management for allowing me to carry out my research in the organization.
Appreciation to all my family members for the understanding and support they gave and continue to give me during my study period, for their encouragements and patience.
Gracious thanks to Kericho District Hospital fraternity who agreed to avail the