...Effects of Quality Management on Domestic and Global Competition Paper MGT/449 Wells Fargo versus Wachovia From the beginning in 1852, then titled Wells, Fargo & Co., the new banking and express delivery company became a well-known and trusted place to buy gold, bank, and sell paper drafts (which were as good as gold) (Wells Fargo, 1999). Since then, Wells Fargo has moved East through the United States, and has globalized. In 1929, Wachovia was incorporated as South Carolina National Bank. While the history of the banks founders date back to the late 1790’s Wachovia gained its reputation as a trustworthy Southern bank that handled all forms of banking needs including but not limited to checking, mortgage loans, securities, and insurance (The Gale Group, Inc., 2006). It was not until the 1990’s that Wachovia branched out of the South, and tailored to London, and Japan customers with that limit, the bank remained primarily domesticated. While Wells Fargo is a domestic bank their lending and financial practices have primarily become global. This paper will discuss the difference between the companies’ different versions of strategy, and customer service. Focusing on globalization and domestication, how quality management affects the position of the companies in the domestic and global market. Community Banking Versus Global Banking When guiding your business toward success, you may come across many different aspects where a decision is needed. In the banking...
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...Running Head: Quality Management Effects of Quality Management on Domestic and Global Competition Paper MGT 449 01 March 2010 Effects of Quality Management Introduction The pharmaceutical industry is always in the spotlight because it is the biggest and most influent industry in the world. Since World War II, quality is based in the inspection of the final product, trying to create error-less production and gain market share. Multinational corporation, Merck Sharp & Dome and Spanish-based Belloch Laboratories are examples of how companies in the same industry but competing at different levels and markets, can follow similar paths when implementing quality management. Their code of ethics, social commitment and corporate responsibility will be crucial to analyze their quality management and overall success. Similarities between both companies Merck Sharp & Dome has presence in more than 140 countries and employs more than 59.000 individuals with incomes over $23,8 billion (2010). On the other side, Belloch Laboratories spreads its activities in Spanish territory, employs more than 70 individuals with incomes over €15 million (2010). It may seem than companies with such different backgrounds cannot be measured by the same factors; the truth is that the success of both companies is based on a strategy plan that has been followed by both corporations. A synopsis...
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...In today's world quality management appears to be an important business practice where managers and business owners can learn on how to improve business operations and how to make the business more effective. By implementing quality management, businesses have been able to increase sales and improve the services. Though the approaches to determining quality issues vary, the goal of every business remains the same to generate a high quality, high-executing product or service that conforms to and passes the customers' expectations (The Importance of Quality Management, 2010). The following paper will describe the concept of quality management and the effect of a domestic market and a global market. The companies that will be used are American Airlines which operates domestically and Lufthansa which operates globally. For many years American Airline and Lufthansa have been dominant airline companies within their industries. Regardless of the global economy these companies have been able to perform well and continue to maintain positive operations and services. What these two companies have in common is the implementation of Total Quality Management. The processes that are used during the implementation of Total Quality Management are the following. 1.Both companies use a quality control program to construct a successful service process. Detailed policies and plans that affect all managers are also being implemented 2.Both companies use a comprehensive evaluation program...
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...Total Quality Pioneers Luz Maria Maysonet-Román University of Phoenix MGT/449 Quality Management and Productivty Rebeca Rodríguez-Canales 6 de febrero de 2012 Total Quality Pioneers La calidad es importante, independientemente del producto o servicio. Muchas veces las empresas se centran en los beneficios en lugar de calidad para satisfacer a las partes interesadas. La calidad es tan importante como las ganancias cuando se trata de la satisfacción del cliente. Los clientes quieren comprar un producto de calidad a precios accesibles. Muchas veces las organizaciones tienen que salir del país a fin de mantener los costos laborales hacia abajo y conservar la calidad del producto o servicio. Este artículo está dedicado a las definiciones de calidad e incluye todos los elementos. Explicar la calidad y dar ejemplo de calidad en el lugar de trabajo. Explicar las tácticas exitosas en materia de calidad y por qué tienen éxito hoy en día. Proyección de futuro de la autora de la calidad de lo que se refiere a varias industrias. Elementos de calidad definidos Una norma de producto o servicio que atrae a los clientes y que se utiliza para medir con otros productos o servicios se conoce como calidad. La calidad es superior en excelencia y se considera mejor que un producto inferior de la misma clase. La calidad es subjetiva y se mide generalmente sin exceder sus expectativas. Goetsch y Davis (2010), la calidad tiene muchos elementos que son: participación de los empleados...
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...Leadership and Management in NursingIn: Other Topics Effective Leadership and Management in Nursing Effective Leadership and Management in Nursing Shirley J. Mitchell University of Phoenix HSC 492 Instructor: Linda Westermann March 12, 2012 Effective Leadership and Management in Nursing According to Sullivan and Decker (2009), leadership is influencing others into working toward accomplishing a common goal. Some people are born with an innate leadership quality within them. Others require learning leadership and management skills. It takes a certain personality trait that makes them a natural leader. Intelligence, personality, and abilities are three categories of the trait theory that is a part of the profile of successful leaders (Sullivan & Decker, 2009). I will discuss my personal views of leadership. It will describe how leadership differs from management. Finally, the characteristics of an effective leader will disclose. What are your personal views of leadership? Everyone is a leader at one time or another. A good leader is one that knows just when to pull back from the leadership role and let the team proceed on his or her own. These leaders have a natural ability to guide their team effectively with his or her charismatic approach that the team believes they are well supported. They know when to lead, when not to lead, when to let the team lead, and they know just when to dance. How does leadership differ from management? There is...
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...Effects of Quality Management on Domestic and Global Competition University of Phoenix MGT 449 February 29, 2012 Individual Effects of Quality Management on Domestic and Global Competition Paper | Write a 700- to 1,250-word paper in which you compare and contrast quality management at two organizations in the same industry. * One organization must compete in the domestic market and one in the global market, such as Southwest Airlines and Lufthansa. Consider researching the airline industry, the auto industry, the electronics industry, or the pharmaceutical industry. * Complete the following in your paper: * Describe or diagram a process or procedure that is similar between the organizations. Explain the process or procedure from beginning to end. * * Explain why the process or procedure produces a competitive product or service in the domestic and global markets. * Explain how quality management affects the position of the companies in the domestic and global market. * Include a minimum of two resources in addition to Quality...
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...449 COMPLETE CLASS MGT 449 week 1 Individual Assignment Total Quality Pioneers Paper MGT 448 week 1 DQs MGT 449 week 2 Individual Assignment Effects of Quality Management on Domestic and Global Competition Paper MGT 449 week 2 DQs MGT 449 week 3 Team Assignment Strategic Quality Management and Customer Satisfaction Paper MGT 449 week 3 DQs MGT 449 week 4 Individual Assignment Quality Textiles International Scenario MGT 449 week 4 DQs MGT 449 week 5 Team Assignment Quality Improvement Implementation Paper MGT 449 week 5 DQs Activity mode aims to provide quality study notes and tutorials to the students of MGT 449 COMPLETE CLASS in order to ace their studies. MGT 449 COMPLETE CLASS To purchase this visit here: http://www.activitymode.com/product/mgt-449-complete-class/ Contact us at: SUPPORT@ACTIVITYMODE.COM MGT 449 COMPLETE CLASS MGT 449 week 1 Individual Assignment Total Quality Pioneers Paper MGT 448 week 1 DQs MGT 449 week 2 Individual Assignment Effects of Quality Management on Domestic and Global Competition Paper MGT 449 week 2 DQs MGT 449 week 3 Team Assignment Strategic Quality Management and Customer Satisfaction Paper MGT 449 week 3 DQs MGT 449 week 4 Individual Assignment Quality Textiles International Scenario MGT 449 week 4 DQs MGT 449 week 5 Team Assignment Quality Improvement Implementation Paper MGT 449 week 5 DQs Activity mode aims to provide quality study notes and tutorials to the students of MGT 449 COMPLETE CLASS...
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...Effects of Quality Management on Domestic and Global Competition Yudyth Vera MGT/449 January 23, 2012 Dr. George DeMetropolis Effects of Quality Management on Domestic and Global Competition Quality management is an essential factor in any commercial industry, regardless of the targeted customer segment. The effects of proper management and the measurement tools used are evident in successful airlines servicing both U.S. and international passengers. For U.S. domestic carrier, Southwest Airlines their focus on quality has provided three consecutive years of profitability. While international German airline, Lufthansa has attained longevity of ~90 years because of their ability to adapt to political and economical challenges. This paper will address various topics concerning the effects of quality management on domestic and global competition. First it will provide a definition of an airline and highlight company information for service providers Southwest Airline and Lufthansa. Second, it will provide a description of the processes similar between Southwest Airlines and Lufthansa and explain the processes from beginning to end. In addition, an explanation of the process and how it produces a competitive service in the domestic and global markets will be presented. Last, this paper will explain how quality management affects the position of the companies in the domestic and global market. Airline Industry and Overview of Southwest Airlines and Lufthansa ...
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...Effects of Quality Management on Domestic and Global Competition Paper Effects of Quality Management on Domestic and Global Competition Paper Quality Management within any organization is important because it will guide the organization to success. The goal that the organization is looking to accomplish will heavily depend on what quality of service is offered to the customers. Managers, who provide quality service will increase the level of satisfaction to the customers. Businesses aim to provide the highest level of quality service and products to their customers. In this paper the student will compare and contrast two organizations, one in global market and one in the domestic market. The use of quality management will be explained for both organizations. The organizations are Lufthansa Airlines, which operate on a global level and American Airlines, which operate on a domestic level. American Airlines and Lufthansa Airlines Similarities American Airlines and Lufthansa Airlines are two of the biggest and most popular Airlines. The airlines are consistently improving the way they do business and offer total quality to their customers. Both Airlines offer a high quality of service by implementing long –term goals for the company. American airlines launched a new strategic plan for the long- term success of the airline 1. Invest wisely- Invest in customers, aircraft, facilities, and technology 2. Earn customer loyalty – offer value to...
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...Effects of Quality Management on Domestic and Global Competition Beverly Freeman University of Phoenix MGT/449 October 26, 2011 Gary Olsen Abstract The subject of this paper is the quality management of two pharmaceutical companies, Pfizer and Johnson & Johnson. The two companies are said to provide the best possible care to the consumer in areas of health in the global market as well as the domestic market. Effects of Quality Management on Domestic and Global Competition The subject of this paper is on the pharmaceutical company of Pfizer pharmaceuticals and the Johnson & Johnson Company. Both companies are well known in the drug industry and both have the capacity to provide products for the domestic market and the global market. Both companies can provide health care for the population and to help find new drugs to provide the care of the population, which both the global and domestic markets need. Effects of Quality Management Pfizer Pfizer can develop resources to help people understand their illnesses, and the risks and benefits of the medicines available to treat them. Pfizer provides a patient assistance program to help the population that cannot afford medicines on his or her own to take control of his or her health (Pfizer, 2011) Pfizer has a product pipeline to help in the research and development of medicines to help with illness and diseases such as cardiovascular and metabolic diseases, immunology, and inflammation, neuroscience...
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...The Effects of Quality Management on Domestic and Global Competition Paper Andre Griffin MGT/449 April 9, 2011 Frank La Frazia Introduction To begin in this paper the author will compare and contrast quality management at two organizations in same industry. However one organization must compete in the domestic market and one in the global market. The organization that the author will use is Southwest Airlines and Lufthansa to compare and contrast. The author will also describe or diagram a process or procedure that is similar between the organizations, and explain the process from beginning to end. The author will also explain why the process or procedure produces a competitive product or service in the domestic and global markets. In conclusion the author will explain how quality management affects the position of the companies in the domestic and global market. Effects of Quality Management The two organizations that are being compare and contrast are similar to each other are Southwest Airlines and Lufthansa. Southwest Airlines competes in the domestic market which is the U.S nation leading low fare carrier which continues to stand above other airlines offering reliable product and services with exemplary customer service. Southwest Airlines is the most productive airline in sky and offers customers a comfortable traveling experience with premium leather seats and plenty of leg...
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... | | |Quality Management and Productivity | Copyright © 2010, 2009, 2005, 2004, 2003 by University of Phoenix. All rights reserved. Course Description This course examines the concepts of continuous improvement and quality management, viewing quality as a systematic process that improves customer satisfaction. The course covers methodologies that will aid managers in assuring that the organization's quality system is effectively meeting the organization's continuous improvement goals. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Goetsch, D. L., & Davis, S. B. (2010). Quality management for organizational excellence: Introduction to total quality (6th ed.). Upper Saddle River, NJ: Prentice Hall. All electronic...
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... | | |Quality Management and Productivity | Copyright © 2010, 2009, 2005, 2004, 2003 by University of Phoenix. All rights reserved. Course Description This course examines the concepts of continuous improvement and quality management, viewing quality as a systematic process that improves customer satisfaction. The course covers methodologies that will aid managers in assuring that the organization's quality system is effectively meeting the organization's continuous improvement goals. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Goetsch, D. L., & Davis, S. B. (2010). Quality management for organizational excellence: Introduction to total quality (6th ed.). Upper Saddle River, NJ: Prentice Hall. All electronic...
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...Effects of Quality Management on Domestic and Global Competition Paper University of Phoenix MGT/449 Clark Mc Carrell Jr. June 01, 2012 Effects of Quality Management on Domestic and Global Competition Paper Time is a precious commodity in most Americans lives. People try to create more time in their everyday lives by cutting corners and the use of modern technology. Cell phones, lap tops and e-mailing help create time in today’s work force, but with all that technology people still need to find time to eat. Many Americans turn to Fast Food as an alternative to waiting at a restaurant or even making a meal for themselves. Fast Food really took off in the early 1900’s and man named Walter Anderson to advantage of the concept of fast food. In 1916 Walter started making and selling hamburgers on a street corner in Wichita, Kansas and a few years later he partnered up with a man named Edgar Waldo Ingram and opened the first White Castle Restaurant. White Castle became an instant success and continued to expand throughout the mid-west and east coast. One of the reasons for White Castle’s success was the menu. The menu consisted of just a few choices. Hamburgers, Coke, Coffee and Pie were the only items on the menu. The customers loved this for the quickness and convenience. White Castle was the first with warm take-out and the folded napkin. Other entrepreneurs tried to copy White Castles success, but most ultimately failed. The success of White Castle...
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... |MGT/449 Version 8 | | |Quality Management and Productivity | Copyright © 2010, 2009, 2005, 2004, 2003 by University of Phoenix. All rights reserved. Copyright © 2009, 2006 by University of Phoenix. All rights reserved. The Mission of University of Phoenix is to provide access to higher education opportunities that enable students to develop the knowledge and skills necessary to achieve their professional goals, improve the productivity of their organizations, and provide leadership and service to their communities. Please print a copy of this syllabus for handy reference. Whenever there is a question about what assignments are due, please remember this Course Design Guide is considered the ruling document. Technical Support: Technical Support is available 24 hours a day, 365 days a year. Call 1-877-832-4867, or use the e-mail support form. Answers to the most common issues are found in the Knowledge Base by clicking Help, found at the top of every student Web site. Copyright © 2010, 2009, 2008, 2007 by University of Phoenix. All rights reserved. GENERAL COURSE INFORMATION COURSE NUMBER: MGT/449 COURSE TITLE: Quality Management and Productivity COURSE START DATE: 3/21/2012 COURSE END DATE: 4/18/2012 Campus/Learning Center: East El Paso Campus, El Paso, TX REQUIRED READING:...
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