...Effects of Quality Management on Domestic and Global Competition University of Phoenix MGT 449 February 29, 2012 Individual Effects of Quality Management on Domestic and Global Competition Paper | Write a 700- to 1,250-word paper in which you compare and contrast quality management at two organizations in the same industry. * One organization must compete in the domestic market and one in the global market, such as Southwest Airlines and Lufthansa. Consider researching the airline industry, the auto industry, the electronics industry, or the pharmaceutical industry. * Complete the following in your paper: * Describe or diagram a process or procedure that is similar between the organizations. Explain the process or procedure from beginning to end. * * Explain why the process or procedure produces a competitive product or service in the domestic and global markets. * Explain how quality management affects the position of the companies in the domestic and global market. * Include a minimum of two resources in addition to Quality...
Words: 1649 - Pages: 7
...Effects of Quality Management on Domestic and Global Competition Carletta Whiting MGT/449 December 19, 2011 Timothy De Long Effects of Quality Management on Domestic and Global Competition Quality management is the “management activities and functions involved in determination of quality policy and its implementation through means such as quality planning and quality assurance including quality control” (www.businessdictionary.com). Whereas, the “total quality management is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal” (www.businessdictionary.com). Consumer satisfaction is determined by the quality of products and services a company gives to consumers, which determines if the organizational objectives were achieved. This dissertation will compare and contrast two companies one international (Lufthansa Airlines) and the second national (Southwest Airlines). Southwest Airlines executed a strategy constructed to achieve a favorable outcome for the organization. The calculated plan starts with the directive to contribute to each aspect of the business: consumers, technology, facilities, and aircrafts. Southwest Airlines plan to gather consumer devotion by offering low cost merchandise and amenities for corporate America and for vacationing individuals seeking to cut cost. The strategy offers a less expensive value to consumers who do not have resources to use other...
Words: 849 - Pages: 4
...Effects of Quality Management on Domestic and Global Competition MGT 449 April 14, 2011 Traditionally, organizations focus primarily on return on investment and short-term profits. This traditional approach often has negative long-term effects. Many modern organizations now operate with a customer satisfaction based philosophy, focusing on long-term survival and prosperity (Goetsch & Davis, 2010, p.117). Two organizations that will be examined in this paper are Toyota Motor Corporation and Ford Motor Company Toyota Motor Corporation Toyotas Production System (TPS), was established based on two principles: The first is Jidoka, which can be translated as “automation with a human touch” and the second is “Just-in-Time”. “Jidoka means that when a problem occurs, the equipment stops immediately, preventing defective products from being produced” (Toyota, n.d.). Machines are able to detect problems on their own. “Just-in-Time is the concept in which each process produces only what is needed by the next process in a continuous flow” (Toyota, n.d.). Just-in-time, eliminates all waste by eliminating inventory and obtaining parts directly from vendors and allows for vehicles to be built efficiently in the shortest amount of time. JIT System has many elements that make the system run. These elements are: Leveled Production, Pull System, Continuous Flow Processing, Takt Time, Flexible Work Force, 3 M’s (Muda, Mura, Muri), and 5S’s (Sifting, Sorting, Sweeping, Spick-n-Span, and...
Words: 906 - Pages: 4
...| Throughout this paper I will compare and contrast quality management between McDonald’s and Sonic. I will explain similar processes or procedures that the company does, and explain how those processes or procedures produce a competitive product or service in the domestic and global markets. Finally I will mention how quality management effects the position of the companies in the domestic and global markets. McDonald’s first restaurant opened its doors in 1945 in Downe, California, by two brothers named Dick and Mac McDonald. The restaurant sold mostly barbeque, but after realizing that their profits were coming from the hamburgers they made they decided to close down the restaurant for a few months and make plans to sell their hamburgers. When they reopened the restaurant, they sold nothing but hamburgers, fries, and milkshakes (Blogger, 2009). The first sonic restaurant first opened its doors in 1953 in Shawnee, Oklahoma, by a man named Troy Smith. When Sonic first opened, it was called the top hat drive-in. The drive- in restaurant sold nothing but burgers, and root beer. In 1959 its name changed to Sonic Restaurant (management careers, 2000-2012). Just like other restaurants McDonald’s and Sonics main concern is the appearance of their restaurants. Both businesses have a policy that enforces cleanness. They enforce this policy so that their restaurants can maintain a good reputation. Both restaurants started off using a traditional cash register...
Words: 975 - Pages: 4
...Effects of Quality Management on Domestic and Global Competition Paper MGT/449 Wells Fargo versus Wachovia From the beginning in 1852, then titled Wells, Fargo & Co., the new banking and express delivery company became a well-known and trusted place to buy gold, bank, and sell paper drafts (which were as good as gold) (Wells Fargo, 1999). Since then, Wells Fargo has moved East through the United States, and has globalized. In 1929, Wachovia was incorporated as South Carolina National Bank. While the history of the banks founders date back to the late 1790’s Wachovia gained its reputation as a trustworthy Southern bank that handled all forms of banking needs including but not limited to checking, mortgage loans, securities, and insurance (The Gale Group, Inc., 2006). It was not until the 1990’s that Wachovia branched out of the South, and tailored to London, and Japan customers with that limit, the bank remained primarily domesticated. While Wells Fargo is a domestic bank their lending and financial practices have primarily become global. This paper will discuss the difference between the companies’ different versions of strategy, and customer service. Focusing on globalization and domestication, how quality management affects the position of the companies in the domestic and global market. Community Banking Versus Global Banking When guiding your business toward success, you may come across many different aspects where a decision is needed. In the banking...
Words: 1212 - Pages: 5
...Effects of Quality Management on Domestic and Global Competition Paper MGT 449 SylviaWilkerson April 5, 2010 Quality Management must contain all aspects of the company’s operations in order for an organization to be competitive in the domestic and global market. Quality Management involve management and employees involvement of producing goods and services that continuously satisfy the needs of the customers. As well as providing employees with working environments which is healthy and enables employees to perform above and beyond. To maintain competitive in the business environment, the organization must constantly look out for the opportunities to grow as well as reduce costs. The automobile industry is a competitive organization domestically and globally. By applying the combination of quality and management Toyota Motor Corporation has been voted the most admired motor vehicle company globally by Fortune magazine in 2005 and Ford Motor Company has been recognized as one of the worlds ethical companies. Both companies has been recognized in the automobile industry for their industry quality, global care, and social responsibility. Toyota Motor Corporation (TMC) is one of the global leading manufacturing companies with nearly 70 years in the market and has become the world’s third largest vehicle manufacturer with a wide range of models and high technology. Ford Motor Company have 90 plants world wide. Both automobile companies is recognized globally for their...
Words: 1152 - Pages: 5
...Running Head: Quality Management Effects of Quality Management on Domestic and Global Competition Paper MGT 449 01 March 2010 Effects of Quality Management Introduction The pharmaceutical industry is always in the spotlight because it is the biggest and most influent industry in the world. Since World War II, quality is based in the inspection of the final product, trying to create error-less production and gain market share. Multinational corporation, Merck Sharp & Dome and Spanish-based Belloch Laboratories are examples of how companies in the same industry but competing at different levels and markets, can follow similar paths when implementing quality management. Their code of ethics, social commitment and corporate responsibility will be crucial to analyze their quality management and overall success. Similarities between both companies Merck Sharp & Dome has presence in more than 140 countries and employs more than 59.000 individuals with incomes over $23,8 billion (2010). On the other side, Belloch Laboratories spreads its activities in Spanish territory, employs more than 70 individuals with incomes over €15 million (2010). It may seem than companies with such different backgrounds cannot be measured by the same factors; the truth is that the success of both companies is based on a strategy plan that has been followed by both corporations. A synopsis...
Words: 712 - Pages: 3
...In today's world quality management appears to be an important business practice where managers and business owners can learn on how to improve business operations and how to make the business more effective. By implementing quality management, businesses have been able to increase sales and improve the services. Though the approaches to determining quality issues vary, the goal of every business remains the same to generate a high quality, high-executing product or service that conforms to and passes the customers' expectations (The Importance of Quality Management, 2010). The following paper will describe the concept of quality management and the effect of a domestic market and a global market. The companies that will be used are American Airlines which operates domestically and Lufthansa which operates globally. For many years American Airline and Lufthansa have been dominant airline companies within their industries. Regardless of the global economy these companies have been able to perform well and continue to maintain positive operations and services. What these two companies have in common is the implementation of Total Quality Management. The processes that are used during the implementation of Total Quality Management are the following. 1.Both companies use a quality control program to construct a successful service process. Detailed policies and plans that affect all managers are also being implemented 2.Both companies use a comprehensive evaluation program...
Words: 280 - Pages: 2
...Total Quality Pioneers Luz Maria Maysonet-Román University of Phoenix MGT/449 Quality Management and Productivty Rebeca Rodríguez-Canales 6 de febrero de 2012 Total Quality Pioneers La calidad es importante, independientemente del producto o servicio. Muchas veces las empresas se centran en los beneficios en lugar de calidad para satisfacer a las partes interesadas. La calidad es tan importante como las ganancias cuando se trata de la satisfacción del cliente. Los clientes quieren comprar un producto de calidad a precios accesibles. Muchas veces las organizaciones tienen que salir del país a fin de mantener los costos laborales hacia abajo y conservar la calidad del producto o servicio. Este artículo está dedicado a las definiciones de calidad e incluye todos los elementos. Explicar la calidad y dar ejemplo de calidad en el lugar de trabajo. Explicar las tácticas exitosas en materia de calidad y por qué tienen éxito hoy en día. Proyección de futuro de la autora de la calidad de lo que se refiere a varias industrias. Elementos de calidad definidos Una norma de producto o servicio que atrae a los clientes y que se utiliza para medir con otros productos o servicios se conoce como calidad. La calidad es superior en excelencia y se considera mejor que un producto inferior de la misma clase. La calidad es subjetiva y se mide generalmente sin exceder sus expectativas. Goetsch y Davis (2010), la calidad tiene muchos elementos que son: participación de los empleados...
Words: 814 - Pages: 4
...Leadership and Management in NursingIn: Other Topics Effective Leadership and Management in Nursing Effective Leadership and Management in Nursing Shirley J. Mitchell University of Phoenix HSC 492 Instructor: Linda Westermann March 12, 2012 Effective Leadership and Management in Nursing According to Sullivan and Decker (2009), leadership is influencing others into working toward accomplishing a common goal. Some people are born with an innate leadership quality within them. Others require learning leadership and management skills. It takes a certain personality trait that makes them a natural leader. Intelligence, personality, and abilities are three categories of the trait theory that is a part of the profile of successful leaders (Sullivan & Decker, 2009). I will discuss my personal views of leadership. It will describe how leadership differs from management. Finally, the characteristics of an effective leader will disclose. What are your personal views of leadership? Everyone is a leader at one time or another. A good leader is one that knows just when to pull back from the leadership role and let the team proceed on his or her own. These leaders have a natural ability to guide their team effectively with his or her charismatic approach that the team believes they are well supported. They know when to lead, when not to lead, when to let the team lead, and they know just when to dance. How does leadership differ from management? There is...
Words: 497 - Pages: 2
...Effects of Quality Management on Domestic and Global Competition Yudyth Vera MGT/449 January 23, 2012 Dr. George DeMetropolis Effects of Quality Management on Domestic and Global Competition Quality management is an essential factor in any commercial industry, regardless of the targeted customer segment. The effects of proper management and the measurement tools used are evident in successful airlines servicing both U.S. and international passengers. For U.S. domestic carrier, Southwest Airlines their focus on quality has provided three consecutive years of profitability. While international German airline, Lufthansa has attained longevity of ~90 years because of their ability to adapt to political and economical challenges. This paper will address various topics concerning the effects of quality management on domestic and global competition. First it will provide a definition of an airline and highlight company information for service providers Southwest Airline and Lufthansa. Second, it will provide a description of the processes similar between Southwest Airlines and Lufthansa and explain the processes from beginning to end. In addition, an explanation of the process and how it produces a competitive service in the domestic and global markets will be presented. Last, this paper will explain how quality management affects the position of the companies in the domestic and global market. Airline Industry and Overview of Southwest Airlines and Lufthansa ...
Words: 1162 - Pages: 5
...449 COMPLETE CLASS MGT 449 week 1 Individual Assignment Total Quality Pioneers Paper MGT 448 week 1 DQs MGT 449 week 2 Individual Assignment Effects of Quality Management on Domestic and Global Competition Paper MGT 449 week 2 DQs MGT 449 week 3 Team Assignment Strategic Quality Management and Customer Satisfaction Paper MGT 449 week 3 DQs MGT 449 week 4 Individual Assignment Quality Textiles International Scenario MGT 449 week 4 DQs MGT 449 week 5 Team Assignment Quality Improvement Implementation Paper MGT 449 week 5 DQs Activity mode aims to provide quality study notes and tutorials to the students of MGT 449 COMPLETE CLASS in order to ace their studies. MGT 449 COMPLETE CLASS To purchase this visit here: http://www.activitymode.com/product/mgt-449-complete-class/ Contact us at: SUPPORT@ACTIVITYMODE.COM MGT 449 COMPLETE CLASS MGT 449 week 1 Individual Assignment Total Quality Pioneers Paper MGT 448 week 1 DQs MGT 449 week 2 Individual Assignment Effects of Quality Management on Domestic and Global Competition Paper MGT 449 week 2 DQs MGT 449 week 3 Team Assignment Strategic Quality Management and Customer Satisfaction Paper MGT 449 week 3 DQs MGT 449 week 4 Individual Assignment Quality Textiles International Scenario MGT 449 week 4 DQs MGT 449 week 5 Team Assignment Quality Improvement Implementation Paper MGT 449 week 5 DQs Activity mode aims to provide quality study notes and tutorials to the students of MGT 449 COMPLETE CLASS...
Words: 545 - Pages: 3
...The Effects of Quality Management on Domestic and Global Competition Paper Andre Griffin MGT/449 April 9, 2011 Frank La Frazia Introduction To begin in this paper the author will compare and contrast quality management at two organizations in same industry. However one organization must compete in the domestic market and one in the global market. The organization that the author will use is Southwest Airlines and Lufthansa to compare and contrast. The author will also describe or diagram a process or procedure that is similar between the organizations, and explain the process from beginning to end. The author will also explain why the process or procedure produces a competitive product or service in the domestic and global markets. In conclusion the author will explain how quality management affects the position of the companies in the domestic and global market. Effects of Quality Management The two organizations that are being compare and contrast are similar to each other are Southwest Airlines and Lufthansa. Southwest Airlines competes in the domestic market which is the U.S nation leading low fare carrier which continues to stand above other airlines offering reliable product and services with exemplary customer service. Southwest Airlines is the most productive airline in sky and offers customers a comfortable traveling experience with premium leather seats and plenty of leg...
Words: 822 - Pages: 4
...Effects of Quality Management on Domestic and Global Competition Paper Effects of Quality Management on Domestic and Global Competition Paper Quality Management within any organization is important because it will guide the organization to success. The goal that the organization is looking to accomplish will heavily depend on what quality of service is offered to the customers. Managers, who provide quality service will increase the level of satisfaction to the customers. Businesses aim to provide the highest level of quality service and products to their customers. In this paper the student will compare and contrast two organizations, one in global market and one in the domestic market. The use of quality management will be explained for both organizations. The organizations are Lufthansa Airlines, which operate on a global level and American Airlines, which operate on a domestic level. American Airlines and Lufthansa Airlines Similarities American Airlines and Lufthansa Airlines are two of the biggest and most popular Airlines. The airlines are consistently improving the way they do business and offer total quality to their customers. Both Airlines offer a high quality of service by implementing long –term goals for the company. American airlines launched a new strategic plan for the long- term success of the airline 1. Invest wisely- Invest in customers, aircraft, facilities, and technology 2. Earn customer loyalty – offer value to...
Words: 782 - Pages: 4
...Quality Management Local vs. Global Company Quality There is no absolute definition of quality. The quality in relation to the products may be defined as fit for the purpose. The more it fit for the purpose more quality product it is. We may also define quality as consistently producing what the customer wants while reducing errors before and after delivery to the customer before and after delivery to the customer. The quality is when customer’s expectation are met or exceeded. Quality is ever changing and dynamic phenomenon; a product may have been a quality product in past but no more a quality product today. Elements of Quality The key elements of total quality consist of strategically based, customer focus, obsession with quality, scientific approach, long-term commitment, teamwork, continual process improvement, education and training, and freedom control.( (Goetsch, 2010) Other elements include unity and purpose and employee involvement and empowerment. Strategically focus means that organization should have a vision, mission and objective and all activities must be carried out to achieve these objectives. Quality goods should be focused towards customers and people associated with it. Obsession with quality requires all employees to always be focused on bringing the organization to higher level. The scientific approach relates to the structure of the work and being able to make decisions and solve problems that relate to the organization. Freedom through control...
Words: 1331 - Pages: 6
