...Introduction of e-commerce Electronic commerce can be defined as sales or purchase of goods and services or any commercial transaction through electronic systems such as internet, telephone and e-mail. There are several forms of e-commerce, including: Business-to-Business (B2B) is the electronic transactions between enterprises for conducting business. Business-to-Consumer (B2C) is the business sell of products or services directly to customers, such as Gmarket, Alibaba etc. Consumer-to-consumer (C2C) is the business conduct between consumers. This usually is a form of auction or forum site, such as E-bay. Consumers post what they intend to sell on the webpage, other consumers can access and bid for the item. Customer-to-business (C2B) is a form of business offered by consumer to business to exchange for money. For example, designers sell a design to a multimedia manufacturing company online. One of the major subset of E-commerce is mobile commerce. It is the sale and purchase of goods or services or conducts any business activities through internet connection using handy devices such as mobile phones and tablets. Mobile commerce is getting popular and can be defined as the next generation of e-commerce. Businesses conduct e-commerce to stay competitive. Some of the businesses are successful with the use of e-commerce, such as online shop Amazon and DBS Bank. Amazon provides a massive range of products. They are focus on their selection, price and convenience. Customers can...
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...Decision Support Systems 24 Ž1998. 29–43 An empirical study on consumer acceptance of products in electronic markets: a transaction cost model Ting-Peng Liang ) , Jin-Shiang Huang 1 Department of Information Management, National Sun Yat-sen UniÕersity, Kaohsiung, Taiwan Abstract Electronic commerce is gaining much attention from researchers and practitioners. Although increasing numbers of products are being marketed on the web, little effort has been spent on studying what product is more suitable for marketing electronically and why. In this research, a model based on the transaction cost theory is developed to tackle the problem. It is assumed that customers will go with a channel that has lower transactional costs. In other words, whether a customer would buy a product electronically is determined by the transaction cost of the channel. The transaction cost of a product on the web is determined by the uncertainty and asset specificity. An empirical study involving eight-six Internet users was conducted to test the model. Five products with different characteristics Žbook, shoes, toothpaste, microwave oven, and flower. were used in the study. The results indicate that Ž1. different products do have different customer acceptance on the electronic market, Ž2. the customer acceptance is determined by the transaction cost, which is in turn determined by the uncertainty and asset specificity, and Ž3. experienced shoppers are concerned more about the uncertainty...
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...Source Credibility, Electronic Word-Of-Mouth, Website Quality, and Perceived Quality towards Buying Decision Yonatan Suganda, Wibawa Prasetya (Pembimbing) ABSTRAK Penelitian menjelaskan pengaruh electronic word-of-mouth, source credibility, website quality dan perceived quality terhadap buying decision. Metode penelitian yang telah dilakukan adalah metode kuantitatif. Analisis dilakukan dengan mengumpulkan data dari kuesioner dengan responden adalah konsumen Bhinneka.Com. Penelitian ini bersifat deskritif dan verikatif, sedangkan analisis berdasarkan pengolahan data menggunakan metode SEMdisertai implikasi teoritis dan implikasi manajerial. Perkembangan internet di Indonesia telah mendorong berkembangnya e-commerce di Indonesia. Menurut data yang dirilis biro riset Frost & Sullivan, bersama China, Indonesia menjadi negara dengan pertumbuhan pasar e-commerce terbesar di dunia dengan rata-rata pertumbuhan 17 persen tiap tahun. Melalui penelitian ini disimpulkan, bahwa variable electronic word-of-mouth dan variable perceived quality tidak berpengaruh terhadap buying decision. Variabel website quality dan variable source credibility mengukur hal yang sama sehingga membentuk variable baru yaitu variable website credibility yang berpengaruh signifikan terhadap buying decision. Penelitian ini juga menemukan bahwa variable perceived quality memiliki pengaruh negative terhadap buying decision Kata kunci: SEM, Confirmatory Factor Analysis, buying decision, skala likert. ...
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...Enterprise software consists of a set of interdependent software modules that support basic internal business processes. The software allows data to be used by multiple functions and business processes for precise organizational coordination and control. Organizations implementing this software would have to first select the functions of the system they wish to use and then map their business processes to the predefined business processes in the software. A particular firm would use configuration tables provided by the software to tailor a particular aspect of the system to the way it does business. Enterprise systems provide value both by increasing operational efficiency and by providing firm wide information to help managers make better decisions. Large companies with many operating units in different locations have used enterprise systems to enforce standard practices and data so that everyone does business the same way. Enterprise systems helps firms respond rapidly to customer requests for information or products. Manufacturing is better informed about producing only what customers have ordered, procuring exactly the right amount of components or raw materials to fill actual orders, staging production, and minimizing the time that components or finished products are in inventory. Enterprise software includes analytical tools for using data captured by the system to evaluate overall organizational performance. Enterprise system data have common standardized definitions and...
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...SUBJECT DESCRIPTION FORM Subject title: Advanced and Research Topics in E-Commerce Subject code: COMP6823 Credit value: 3 Responsible staff and department: Raymond Lee (COMP), Henry Chan (COMP), James Liu (COMP) Pre-requisite: (Subject title and code no, if any) Nil Recommended background knowledge: Knowledge in E-Commerce at the undergraduate level Mutual exclusions: Nil Learning approach: Staff will hold regular meetings with student. Student will survey research papers, discuss on research problems, conduct analysis, and give oral/written reports. The student has to submit at least one written report, which may be a survey, or a critical analysis of existing research results. Examination may be written or oral (in the presence of external members). Assessment: Continuous Assessment Examination Objectives: • • • To equip student with appropriate research background and state-of-the-art knowledge in the area of research: E-Commerce. To train up student with ability to analyze and give critics to research papers. To allow student to learn skill to consolidate and produce technical research report. 45% 55% Keyword syllabus: State-of-the-art research topics and issues, including, but not restricted to, some of the following: • Agent-based e-commerce systems • E-Business models • B2B E-Commerce • Collaborative commerce • Data mining in E-Commerce • Electronic auctions • Electronic payment systems • E-Servicing • E-Procurement systems • E-SCM (Supply Chain...
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...the development of these areas. This study aims at identifying the problems that are caused by ICT in the application of electronic commerce and electronic business in rural Nigeria. The paper will point out these limitations and give solutions to each, thereby ensuring a smooth development process. The following limitations were found: System scalability and available customers, fraud and identity theft, delivery time and uncertainty, trust and customer satisfaction. Key words: Electronic commerce, Electronic business Methodology: The method used in this research is Internet research and personal observation. Solutions To The limitations Of E-commerce And E-business According to Wikipedia: “Electronic commerce consists of the buying and selling of products or services over electronic systems such as the Internet and other computer networks. It is more than just buying and selling products online. It also includes the entire online process of developing, marketing, selling, delivering, servicing and paying for products and service”. Wikipedia also stated: “Electronic business may be defined as the application of information and communication technologies (ICT) in support of all the activities of a particular business” This type of business has many disadvantages that deprive people of its advantages especially those in the rural areas” E-commerce and E-business are very important ICT tools that can help businesses and organizations...
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...Technology: A Business Perspective on Information Systems 18 • Dimensions of Information Systems ....20 1.3 Contemporary Approaches to Information Systems ....25 Technical Approach 26 • Behavioral Approach 26 • Approach of This Text: Sociotechnical Systems ....27 1.4 Learning to Use Information Systems: New Opportunities with Technology ....27 The Challenge of Information Systems: Key Management Issues 28 • Integrating Text with Technology: New Opportunities for Learning ....30 Make IT Your Business ....31 Summary, 31 • Key Terms, 32 • Review Questions, 32 • Discussion Questions, 33 • Application Software Exercise: Database Exercise: Adding Value to Information for Management Decision Making, 33 • Dirt Bikes USA: Preparing a Management Overview of the Company, 33 • Electronic Commerce Project: Analyzing Shipping Costs, 34 • Group Project: Analyzing a Business System, 34 • Case Study: Dollar General: Heavy on Organization, Light on Systems, ....35 Chapter 2. Information Systems in the Enterprise ....38 Opening Case: Fast Fashion, Hot Systems ....39 2.1 Major Types of Systems in Organizations ....40 Different Kinds of Systems 40 • Four Major Types of Systems 41 • Relationship of Systems to...
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...analytical An analytical framework for evaluating e-commerce business models and strategies Chung-Shing Lee The author Chung-Shing Lee is Director of Electronic Commerce Resource Center and an Assistant Professor of Information Systems and Technology Management in the School of Business at Pacific Lutheran University, Tacoma, Washington, USA. Keywords Internet, Economy, Innovation, Strategy Abstract Electronic commerce or business is more than just another way to sustain or enhance existing business practices. Rather, e-commerce is a paradigm shift. It is a ``disruptive’’ innovation that is radically changing the traditional way of doing business. The industry is moving so fast because it operates under totally different principles and work rules in the digital economy. A general rule in e-commerce is that there is no simple prescription and almost no such thing as an established business or revenue model for companies even within the same industry. Under such conditions, an analytical framework is needed to assist e-commerce planners and strategic managers in assessing the critical success factors when formulating e-commerce business models and strategies. This research develops an analytical framework based on the theories of transaction costs and switching costs. Both demand-side and supply-side economies of scale and scope are also applied to the development of this framework. In addition, e-commerce revenue models and strategies are also discussed. Based on the analytical...
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...Abstract In China, the development of e-market has unique characteristics in the transactional processes and market mechanisms, which relate largely to the current industry structure, financial infrastructure and organization structure. This paper seeks to develop a conceptual model of B2B e-market value creation strategy, and can also be used to highlight the complexity of such activities for Chinese B2B e-markets. A process-oriented approach to modelling the value of e-market, rather than strategic position theory or a simple descriptive approach, is found to be more suitable and has been selected. The model consists of two dimensions: the e-commerce process and the controlling complexity. We apply the model in an actual Chinese B2B e-market (Alibaba.com). The crucial value creation activities and strategies in the four phases of e-commerce process are identified, and the controlling complexity of these activities is evaluated in the model. The model offers an effective approach to study the dynamic structure of transactional processes and bring into light the special issues of e-market development in China. Managers can resort to the model to offer more value to their customers by designing an effective...
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...E-commerce is a promising and profitable sphere of the economy. But due to its specific nature, it faces many development problems. For example, buyers and sellers highly appreciate the convenience and simplicity of transactions, using the Internet. But along with the comfort for honest subjects of electronic commerce, these characteristics give rise to a powerful platform for the successful operation of dishonest entrepreneurs. As an example, there are many expensive products sold through the Internet store, which in fact are fake. There are also a number of problems that slow the development of electronic commerce. E-commerce involves the implementation of various trade transactions, both intra-national and foreign trade. But the implementation...
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...video (fully referenced and including a URL) relating to differences in e-business, e-commerce, and e-government. Difference between E-Business and E-Commerce: I chose to answer this question because it seemed fitting for today how the business world has evolved over the last 10 or so years in relation to how they conduct business operations. There are numerous differences when it comes to the differences between e-business, e-commerce, and that of e-government. E-business for instance deals with the methods that a company uses to link or combine their external and internal data processing systems in a more efficient and flexible manner, which helps to enable them to work more closely with suppliers and partners. This is what basically allows them to get more of a satisfactory rating per se from their customers in regards to the customers’ wants and needs. It also has a more strategic focus with emphasis placed primarily on certain functions that occur when electronic capabilities are used. It can also be said that e-business are those businesses that run the traditional way but also cater to the needs of their online requests by customers. An e-business is not complete until it can definitely handle phone calls, mail orders and the online activities that are entailed or come along with it. In a nutshell, an e-business encompasses the whole value chain such as: electronic purchasing and supply chain management, processing orders electronically, handling...
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...2/24/2015 Carolina Guerraz John Cabot University E-commerce Industry Analysis Contents Introduction 2 Industry Background 2 PEST Analysis 4 Political 4 Economic 5 Social 6 Technological 7 Michael Porter’s Five Forces Analysis 7 Threat of New Entrants 7 The Power of Suppliers 8 The Power of Buyers 8 Threat of Substitutes 9 Rivalry 9 Conclusion 9 Bibliography 11 Introduction The objective of this paper is to analyze e-commerce industry in Italy and to determine its attractiveness by applying PEST analysis and Michael Porter’s Five-Force Analysis. E-commerce is defined as the sale of products and services through computer networks. As the world changes and technology advances, firms must adapt to new trends so that new competitive advantages can become part of the industry. In e-commerce industries, information and communication technologies (ICT) and merchandise are the suppliers, online retailers are the players, and end-consumers are the buyers. After having described the e-commerce industry background and its trends, both on a global perspective and specifically in Italy, an environmental analysis will be described as a way to determine the industry attractiveness. Industry Background The e-commerce industry is one of the fastest growing industries throughout the world even though differences exist in the stage of development from country to country. According to Euromonitor, global online retail sales have increased 17% from 2007 to 2012. In addition...
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...* Processing Payroll * Point-of-sale Terminal * Microsoft Office * Report of sales for individual customers * Electronic commerce To operate a successful business one must know and understand the information technology aspects, which enhances the daily operations of the business. Small businesses are at a disadvantage and must seek ways to expand and become viable. “Strategic Information Systems provide a competitive advantage by helping an organization implement its strategic goals and increase its performance and productivity” (R. Kelly Rainer Jr., Casey G. Cegielski, 2011). There are six reasons why information systems are so important for businesses today and they include: * Operational excellence - Businesses improve the efficiency of their operations in order to achieve higher profitability. * New products, services, and business models - Business models describe how a company produces, delivers, and sells a product or service to create wealth. * Customer and supplier intimacy - When businesses serve its customers well, the customers usually return and purchase more. This allows businesses to engage its suppliers, which enables the suppliers to provide vital input. * Improved decision making - Information system made it possible for the managers to use real time data from the marketplace when making decision. * Competitive advantage - Performing better than one’s competitors, lower prices for superior products, and responding...
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...Proposal for an effective, robust E-Commerce principles and guidelines Introduction Due to the phenomenon of change of global business environment the technology and its capabilities have improved tremendously, affecting to the reengineering of the management of business and social activities. Moreover, improvements in web-based technologies are backing the evolution. Now none of a business can do transaction without using internet technologies, otherwise the business is going to face troubles because of not living according to the trends. Today business is done through internet by using electronic commerce, businesses do transactions among themselves and by involving customers to the business. Most of the businesses do payment operations and exchange the products and services through web with foreign countries. However, it may not be secured or may appear some technical issues, if not to control, check or develop the system. Hence, the current research is going to make a research, analyze and choose the best option in electronic business for business entities. 1. Selling products and services online According to the article of Gerstner L., in 1996, IBM was the first company which contrived the terminology of “e-business”. (Gerstner.L., 2002) E-business or Electronic business is circumscribes whole online processing in different business fields such as marketing finance, quality management, research and development management carried out in internet with the assistance of...
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...Electronic Commerce Assignment #1 Stacey Cruise 3135149 Friday November 8, 2013 Part A 1. Both Google and Yahoo! can be classified under the ‘Portal’ B2C business model, as both sites offer and integrate a wide package of content including: social network services, news, e-mail, and the ability to search content. The major reason web surfers use either site is simply because these services offered to the public are free. Individuals are permitted to utilize these services free of charge because both companies receive revenues through advertisements. Google for example will only receive payment from their advertisers once a searcher “clicks” on their ad. Both companies also realize the same market opportunity and compete for the same market share with other organizations including: Bing, Ask, and AOL. One of the major distinctions between Yahoo! and Google is the competitive advantage both companies offer to the public. Although both provide a wide range of features, Google maintains their own algorithms in order to achieve the most accurate search results whereas Yahoo! concentrates more on other services they offer such as Yahoo! local or Yahoo! answers allowing them to better compete with Google for market share. 2. One of the common difficulties a company is confronted with when expanding the reach of their market is growing too quickly. Physical space may become too small, and will no longer be sufficient in supplying customer demand. It also becomes easy for...
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