...What is Emotional Intelligence: Emotional Intelligence, or EI, is defined as the ability or capacity to perceive, assess, and manage the emotions of one's self, and of others.� Arriving at the Emotional Quotient is the standard means of measuring the Emotional Intelligence of an individual. | The importance of EQ in the workplace: In recent times behavioral scientists around the world have arrived at the conclusion that IQ alone is not the primary factor that leads to better performing managers and workers. The role of EQ in determining the performance of individual�s at the workplace is now widely recognized and well understood. People with more emotional intelligence have been found to be better leaders and workers, bettering their lower-EQ counterparts on important traits such as leadership, decision making skills, self control, empathy, teamwork, self-confidence and orientation to achieve higher goals. | In today�s fast paced business environment, a well balanced handling of relationships and emotions play a crucial role in achieving success. Emotions play an important role in decision making and strategy formulation, allowing people with higher EQ to handle work related situations more efficiently. | Your Overall EQ Score: This EQ test is based on the standard five personality traits related to EQ and which have been proposed by Reuven Bar-On, namely: 1.Interpersonal EQ (social responsibility / empathy) 2.Intrapersonal EQ (emotional self-awareness) 3.Adaptability...
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...HUMAN RESOURCE DEVELOPMENT RESEARCH CENTER AN EXAMINATION OF THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE, LEADERSHIP STYLE AND PERCEIVED LEADERSHIP EFFECTIVENESS LISA A. WEINBERGER DECEMBER 2003 Swanson & Associates 168 E. SIXTH STREET, SUITE 4002 ST. PAUL, MN 55101 Lisa Ann Weinberger 2003 i TABLE OF CONTENTS Chapter 1........................................................................................................................... 1 INTRODUCTION ........................................................................................................ 1 Background and Purpose of the Study...................................................................... 3 Statement of the Problem .......................................................................................... 6 Significance of the Study ........................................................................................... 7 Limitations ................................................................................................................ 8 Background of the Field Setting ............................................................................. 10 Definition of Terms ................................................................................................. 12 Summary ................................................................................................................. 13 Chapter 2.......................................................................
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...Emotional Intelligence Global Leadership Emotional Intelligence Introduction: Emotional intelligence refers to the ability to identify, assess, control and evaluate one’s emotions and that of others. Some researchers propose that emotional intelligence can be conditioned and strengthened, while others argue it is an intrinsic characteristic. Since 1990, Peter Salovey and John D. Mayer were the principle researchers on emotional intelligence. In their influential article "Emotional Intelligence" in the journal: Imagination, Cognition, and Personality. They defined emotional intelligence as: "the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions" (1990). They introduce a model that determines the four branches of emotional intelligence: the perception of emotion, the ability to reason using emotions, the ability to understand emotion and the ability to manage emotions. After becoming aware of Salovey and Mayer’s work, Daniel Goleman wrote his famous book, Emotional Intelligence, in which he defines it as: "managing feelings so that they are expressed appropriately and effectively, enabling people to work together smoothly toward their common goals." (1995). He states that emotional intelligence is made up of the following characteristics: Self-Awareness, Self -Regulation...
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...University The emotional intelligence is the combination of our emotions and intelligence. According to (Cherry, N.D., para2) is the ability of recognizing, managing and evaluating our emotions, we have four branches of emotional intelligence are the following: perceiving emotions, reasoning with emotions, understanding emotions and managing emotions. Perceiving emotions is the first of the emotions involved body language. Example: In school 6 kids are friends one day 5 of them are sitting together and the other 1 kid is sitting by his self and watching the others. We need to know why this kids is alone is he sad, mad, terrified. Reasoning emotions is the second of the emotions encourage our thoughts and mind, also help us for our attentions, reaction and our emotionally responses. (Recognizing emotions) Example: Why certain things got my attention? (Using emotions). Understanding emotions is the good or the bad emotionally reactions. Example: one day my mom acting mad I need to know or understand if she’s mad from me, or from something else. Managing emotions is the most important in emotional intelligence branch because managing emotions is how to manage our emotions, how can we control our emotions, and how can hurt or respect others emotions. Example: If I’m mad or angry I have to manage or control my reactions to not hurt anyone or to not get hurt emotionally. Emotional theory was arising...
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...Emotional Intelligence (EI) in Leadership 1. Introduction All of us can recall at least one situation when very technically skilled people performed poorly as leaders, despite their intellectual abilities and analytical skills. If we look closer at their behavior, we will see that they could hardly get along with people or stay calm in stressful situations. One of the reasons for poor performance of managers is that for a long time companies’ recruitment processes were based on the belief that one of the most general rule of thumb in the business world is the close link between staff technical skills and their performance. Moreover, employees’ technical skills have been one of the most important drivers of their promotion to leading positions. However, it turns out that in a surprisingly high number of cases, the promotion of highly skilled people to leadership positions did not work out as it was expected. Many companies reviewed their HR policies after Daniel Goleman introduced his new and innovative concept of Emotional Intelligence in 1995. Emotional Intelligence (EI) relates to the self-perceived ability to identify, assess, and control the emotions of oneself, of others, and of groups. Those abilities are as valid, or even more so, than one’s intellectual quotient when it comes to performing better as a manager and a leader (Goleman, 1998). Ever since then, companies have been assessing potential candidates’ emotional intelligence throughout their recruiting processes...
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...Running head: EMOTIONAL INTELLIGENCE Emotional Intelligence Emotional Intelligence Today, managers need well-trained employees but are finding they do not exist. As a result, corporations are providing additional training for their employees. One such training program that companies are adding to corporate learning environments is an awareness of emotional intelligence. Business managers are learning that successful managers need high Emotional Quotient (EQ) or Emotional Intelligence (EI) to work effectively. Emotional intelligence is the ability to accurately perceive emotions in one’s self and others, to identify different emotional responses, and to use emotional information to make intelligent decisions (Goleman, 2000). A leading expert on EQ finds that “people good at managing relationships tend also to be self-aware, self-regulating, and empathetic” (Goleman, 2000, p. 33). Emotional intelligence is especially important “at the highest levels of the company, where differences in technical skills are of little importance. In other words, the higher the rank of the person, the more emotional intelligence capabilities are needed for decision making effectiveness” (Goleman, 1986, p. 94). Emotional intelligence is crucial to a successful business career and for effective group performance (Goleman, 1986). The core competencies required for emotional intelligence are “the perception of emotions in one’s self and others, the understanding of these emotions, and the...
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...Emotional intelligence means to be smart with feelings and examples of emotional intelligence are: * being able to recognize and manage your emotions appropriately * being able to recognize and effectively deal with others’ emotions * being able to motivate yourself and maintain successful relationships In short, emotional intelligence is the skill of perceiving, understanding, and effectively managing emotions like anger, happiness, anxiety, optimism, humor, sadness, fear, shame, love. Emotional intelligence example 1 Two people had a fight with their boss at work. One of them was emotionally intelligent and the other wasn't. On returning to their homes the first, who wasn't emotionally intelligent, started shouting at his children. This guy acted based on his emotions without thinking about them in an emotionally intelligent way. when the second person returned home and found that the kids were noisy he just told himself, “well, why should I shout at the kids, they are not the ones to blame for my feelings, they always make that loud noise while playing. The main reason i am feeling bad is because of my boss” Emotional intelligence example 2 One of the very simple examples that can be cited is that of a child and a parent. A child while looking at the sky with sparkling eyes wishes to have the moon and stars as other set of toys and the parent doesn’t reveal the truth rather assures that one day s/he would get the moon and stars for the child!!! That...
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...Abstract This paper contains a summary of an emotional intelligence test this author took. The result from that test, as well as a reflection on the experience is described within. An explanation of emotional intelligence and some of the ideas surrounding the study, including examples are described by the author. This author also describes why emotional intelligence is important in a number of areas of a person's life. In conclusion, this author gives information on a number of different ways a person could enhance their emotional intelligence. Introduction Emotional intelligence involves a person’s ability to understand and use their emotions to make their lives better. Understanding what causes our moods and being able to manage those feelings is a sign of good emotional intelligence. Emotional intelligence is important in person's professional and private life, and a high EI will make those areas of life more successful. People can be more of an asset to their company’s and avoid confrontations and arguments in both business and personal relationships. Furthermore, a person can easily improve upon his or her EI by regular reflection and paying attention to his or her feelings. Results of My EQ Test The results of my EQ test are that I have slightly above average emotional intelligence. The tests' results say that I am sensitive to the emotions of people around me, and that I know the effect my behavior has on others. From taking this test...
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...SO Why is EI important to leadership, How is it related to Soundwave For leaders, high emotional intelligence is essential for success. The four key attributes of Emotional intelligence “self-awareness, self-management, social awareness, and relationship management”, enable leaders possessing high emotional intelligence to “perceive emotions as they arise in response to an action or situation, regulate themselves and stay in control”(Furth 2005), as well as “effectively convey directions and know what to say in order to inspire and motivate others”(Furth 2005). Further more it provides leaders with “adequate conflict resolution skills allowing them to effectively manage any disagreements that arise between employees, customers, and other parties”(Gleeson 2013). On the other hand leaders with poor Ei who react from their emotions without filtering them can create “mistrust amongst staff and can seriously jeopardize the working relationship with employees proving detrimental to overall culture, attitudes and positive feelings toward the company and the mission”(Fletcher 2011).This is related to sound wave as we believe the high turnover in employees is a direct result of the poor emotional intelligence of the leaders/managers of this company. This is because the managers are unable to to effectively gauge the needs, wants and expectations of those they lead causing workplace inefficiency and employee dissatisfaction. This must be fixed as high employee turnover is not only financially...
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...Emotional Intelligence Case Study 2 Scenario 1 This scenario has a senior leader that has a management style that is not the most effective where the employee are yelled at, degraded, and humiliated. This management style is referred to as autocratic where the ruler has absolute power. (Richter, 2006) While this management style can be effective in some areas like the military or police force, it is not very effective in the modern day office. Our goal is to be results oriented and maximizing productivity while we have our employees engaged and challenged. John is this case study was rightfully terminated. First they reached out to John in an attempt to adjust his style, but those attempts were not successful. Since he couldn’t change then he was let go. He was not a team player, didn’t encourage the team, and couldn’t reach maximum potential without the engagement of the entire team. John was weak in social competence where he didn’t give any inspirational leadership, vision, or teamwork. He certainly didn’t embrace developing others as he rather yell when expectation were not met. Scenario 2 This scenario has Jane as an Executive VP with an outstanding career. She was tasked with a highly visible and important task because of her past success. This is not all that uncommon where due to employees past success in their past they are promoted into higher positions. Some of these positions require different skills or a higher skill level. In this...
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...April 22, 2012 The Emotional Intelligence of Leaders by Daniel Goleman Goleman’s “The Emotional Intelligence of Leaders” discusses a leader’s emotional intelligence and its effects on an organization. He began by explaining the qualities an effective leader should possess and the significant role that one’s emotions play. The way in which one expresses and deal with their emotions are crucial in a leadership role. Our emotion influence what we do, how we do it and shapes that in which we are. The feelings we feel, whether happiness, sadness, or anger is are all wired in our brain and all emotional memories are stored. He explains that having great credentials alone is not enough when it comes to leading an organization. A true Leader as explained by Goleman, is someone with a high level of emotional intelligence. He stated that the five competencies needed to achieve this level of ‘’emotional intelligence’’ are self-awareness, managing emotions, motivation others, showing empathy and staying connected. Being self aware as a leader is very important as it allows you to know your strengths so you can continue to build on it and also aware of your weakness to know where development is needed. Self-awareness also builds confidence, which is essential in every leader. The second competency is managing emotions. As an effective leader, it is imperative to master the art of controlling one’s impulses and is able to comb through feelings rationally without acting on pure emotions...
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...the role of the nurse in the care of the patient, the essential competency skills to develop an emotional intelligent nurse will be analyzed including intellectual skills, self-awareness, therapeutic and teaching skills, listening, and, probing skills (Xavier & Pereira, 2012). The process of these developments will be evaluated to assess for any improvement needed to achieve the desired emotional intellect outcome. Emotional Skills of the Nurse Competency in Nursing is a necessary element when caring for patients. The nurse demonstrates confidence in his or her knowledge and ability while acting with genuine empathy for the community served. She or he has studied medicine for years before beginning his or her career in nursing and has mastered the medical skills necessary to become successful. Nurses serve a diverse community with individuals of different languages, ethnicity, religious beliefs, and sexual orientation. The nurse can resolve conflicts and recognize the views and values of others while not judgmental of the differences of those he or she disagrees with. The nurse understands the importance of emotional intelligence because before one can understand others he or she must first understand oneself (Goleman, 1995). The nurse administers medication meticulously and with care. The medical professional requires the competencies of emotional intelligence because emotional state plays an important part in illness and disease. Stress and negative emotions can fade...
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...The Importance of Emotional Intelligence Tifany Drapeau AIU Online Abstract Emotional intelligence is an important factor in the ability of people to relate to themselves and each other. It was once believed that those with high IQs would be successful, we know understand that might not be true. High emotional intelligence (EQ) scores are now believed to play a role the success of an individual. Emotional intelligence gives a person the ability to recognize what their emotions mean and apply them appropriately in each circumstance. High EQs are common in people with leadership skills, the ability they have to reason, and make on the spot decisions and analyze information. Understanding the significance of emotional intelligence will help anyone gain personal success. The Importance of Emotional Intelligence Taking an emotional intelligence test is a fun learning experience; my response to some of questions came easily while some required consideration. When I reached the portion of the test that required me to decide what emotions the people in the picture were experiencing I really had to take my time, I would look at the picture, look at the emotion choices then back at the picture before I could make my decision. Thru taking the emotional intelligence I was able to see my areas of strength, weakness and what to improve on. According to my test results my overall emotional intelligence is good; I have a long list of strengths...
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...EMOTIONAL INTELLIGENCE- DEFINITION Emotional intelligence (EI) describes the ability, capacity to identify, assess, and control the emotions of one's self, of others, and of groups. In other words, it is the ability to perceive, control and evaluate emotions of self or others Emotional intelligence is about how we manage our actions with both others and ourselves as a result of the emotions we feel. Peter Salovey and John D. Mayer -“the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions” (1990) Four factors of EI 1. the perception of emotion 2. the ability reason using emotions 3. the ability to understand emotion 4. the ability to manage emotions IMPORTANCE OF EI : Emotions play a significant role in the way people work with one another and therefore affects profits. An individual with high EQ reacts after both feeling an emotion and thinking about an event. Others with less developed skills would often react only after feeling the emotion without much thinking. Extremely smart people can have low emotional skills while others who are not so gifted in standard IQ can exhibit relatively high emotional skills. Emotions affect how one behaves with oneself as well as with other people, especially during conflicts. This is why management of our emotions has become especially important.IQ is a given...
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...emotion is known as emotional intelligence (Editorial Board, 2012). Examples of emotional intelligence would be if you unsure of a situation, for you to observe and listen to other before proceeding instead of rushing into the situation. Another example would be sensing an employee is upset and pulling them aside to soothe or listen to them, then provide reasonable advice or comfort if wanted. Mayer and Salovey (1997) broke emotional intelligence into four branches. Those branches consist of; 1. Perception, Appraisal and Expression of Emotion 2. Emotional Facilitation of Thinking 3. Understanding and Analyzing Emotions 4. Ability to regulate and control emotion The basic idea of this model is how to interpret emotion of others and yourself in order to use and control them in day to day life. Goleman (1998) added to Mayer and Salovey’s theory, Goleman’s consists around skills that are learned. These skills are; 1. Self- Awareness 2. Self- Regulation 3. Social Skills 4. Empathy 5. Motivation The basic idea of this model is leadership qualities, knowing yourself and your effect on others. Goleman also believed that emotional intelligence is a learned behavior. Emotional intelligence is important because it can affect work, a person’s health, and socially. In the workplace, emotional intelligence is needed to work with teammates, lead or help motivate, or to help further your career. People with low emotional intelligence can lead to health...
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