...Leadership is an act of guidance that creates successful results. Leadership encompasses both human and knowledgeable qualities. Daniel Goleman and Mitch McCrimmon provide research and their personal conclusions about leadership. Goleman believes that there are human qualities involved in providing leadership, while McCrimmon identifies that there are technical approaches involved in leadership. Although each author discusses different aspects of leadership, both aspects are important in providing effective leadership. In this report, I will identify the research and other experiences that influence each author’s major conclusion and will provide my opinion on the more convincing article. According to Goleman, decisions are made based on emotions, which results in leadership. This is evident at the beginning of “The Emotional Intelligence of Leaders”, where Goleman provides a personal encounter involving emotional intelligence and leadership. He and his wife were traveling and see a man in a wheelchair, soliciting on the street. Goleman gives the man some cash, but the cash falls onto the street. As Goleman drives away, he realizes that the man is disabled. Another individual sees that the disabled man has encountered a problem. The individual solves the disabled gentleman’s problem by getting out of his vehicle and returning the money. Goleman states that the individual’s reaction to the disabled man’s problem contributes to emotions. The...
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...Empathy is a very important trait in people because it shows that you care about the other person. It shows that you care even if you have went through the same thing. There's also a lot of different kinds of empathy. First of all, there's different kinds of empathy. First there is effective empathy, that is where you can share the emotions of others. Then their is cognitive empathy where you understand the emotion but don’t share them. Like a psychologist who who gets the emotion in a rational way even though client tells them. Last their is emotional regulation in this you can regulate someone’s emotion like a surgeon needs to control their emotions during operating on a patient. Secondly, we need to have empathy to feel someone's emotions....
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...solution to the problem of how to plan and to carry out action aimed at satisfying multiple goals in environments, which are not always predictable. Organizations that employ managers that have control of their emotions and an understanding of the impact of emotional intelligence on motivating employees. In my opinion, a organizational environment in which emotional intelligence is understood and utilized would be a great place to work. It seems like it would be a creative environment in which executives understand the effect their actions, their words and even their moods have on employees. They recognize the human context of the workplace and the impact of interpersonal relationships on the job. They would listen to their staff and show empathy for them. My current environment is nothing like that. I work for the State of Ohio...
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...Summary of The Emotional Intelligence of Leaders by Daniel Goleman Goleman introduces the term of emotional intelligence in this article. Goleman shows that having all the usual qualities attributed to leaders such as intellect and vision is insufficient. To be an effective leader and to distinguish you from other leaders these leaders will need to be emotionally intelligent. Emotional intelligence can be learnt so it’s never too late to gain these skills to be a success. Goleman states there are five characteristics of emotional intelligence: self-awareness, managing emotions, motivating others, showing empathy and staying connected. Goleman discusses each component of emotional intelligence and explains how to spot them in leaders and how they help in being emotionally stable. Goleman equates emotional intelligence with business success. Every leader possesses some of these characteristics on various levels; however, individuals will need a high level of emotional intelligence to excel as leaders in the workplace. Self Awareness According to Goleman leaders with emotional intelligence are self-aware and have the ability to do self assessments and make decisions based on these assessments which ultimately will take in consideration your emotions. Self awareness and self assessments are important skills which will allow leaders to assess their strengths and weaknesses. Additionally according to Goleman, with self awareness comes self confidence. If you are...
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...The Influence of Affective Empathy and Autism Spectrum Traits on Empathic Accuracy Marije aan het Rot*, Koen Hogenelst Department of Psychology and School of Behavioral and Cognitive Neurosciences, University of Groningen, Groningen, Netherlands Abstract Autism spectrum disorder is characterized by interpersonal deficits and has been associated with limited cognitive empathy, which includes perspective taking, theory of mind, and empathic accuracy (EA). The capacity for affective empathy may also be impaired. In the present study we aimed to determine if EA in normally developing individuals with varying levels of autism spectrum traits is moderated by trait affective empathy. Fifty male and fifty female participants (‘perceivers’) completed the Autism-Spectrum Quotient and the Balanced Emotional Empathy Scale to assess autism spectrum traits and trait affective empathy, respectively. EA was assessed using a Dutch-language version of a previously developed task and involved rating the feelings of others (‘targets’) verbally recounting autobiographical emotional events. Targets varied in trait emotional expressivity, assessed using the Berkeley Expressivity Questionnaire. Perceivers with more autism spectrum traits performed worse on the EA task, particularly when their trait affective empathy was relatively low. Interpersonal deficits in autism spectrum disorder may be partially explained by low cognitive empathy. Further, they might be aggravated by a limited capacity...
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...people around you. Emotional intelligence also involves your perception of others: when you understand how they feel, this allows you to manage relationships more effectively. Lefty’s has been serving the same products, to the same customers for years and has been very successful doing so. Their employees are young and most not of legal age. Management has decided to make some changes to the menu which will impact many of the underage employees. Adding alcoholic beverages to the menu may cause a large percentage of employees to no longer be able to continue with their current position with the company. The news may stir up many emotions in the staff, even some emotions that staff might not be so proud of. As a good manager one must have empathy, which is “the ability to identify with and understand the wants, needs, and viewpoints of those around you” (Mindtools.com, 2014). There are Four Branches of Emotional Intelligence which can be used by management to help diffuse the angry staff members. 1. Perceiving Emotions: The first step in understanding emotions is to accurately perceive them. In many cases, this might involve understanding nonverbal signals such as body language and facial expressions. 2. Reasoning with Emotions: The next step involves using emotions to promote thinking and cognitive activity. Emotions help prioritize what we pay attention and react to; we respond emotionally to things that garner our attention. 3. Understanding Emotions: The emotions that we...
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...7 Sep 2004 AR AR231-PS56-14.tex P1: IKH AR231-PS56-14.sgm LaTeX2e(2002/01/18) AR REVIEWS IN ADVANCE10.1146/annurev.psych.56.091103.070141 V I E W A N I N C E S R E 22:24 D V A Annu. Rev. Psychol. 2005. 56:14.1–14.28 doi: 10.1146/annurev.psych.56.091103.070141 Copyright c 2005 by Annual Reviews. All rights reserved First published online as a Review in Advance on September 10, 2004 PROSOCIAL BEHAVIOR: Multilevel Perspectives Louis A. Penner Karmanos Cancer Institute/Family Medicine, Wayne State University, Detroit, Michigan 40202, and Research Center for Group Dynamics, University of Michigan, Ann Arbor, Michigan 48109; email: pennerl@karmanos.org John F. Dovidio Psychology Department, Colgate University, Hamilton, New York 13346; email: John.Dovidio@UConn.edu Jane A. Piliavin Department of Sociology, University of Wisconsin, Madison, Madison, Wisconsin 53706; email: jpiliavi@ssc.wisc.edu David A. Schroeder University of Arkansas, Fayetteville, Arkansas 72701; email: dave@uark.edu Key Words altruism, cooperation, helping ■ Abstract Current research on prosocial behavior covers a broad and diverse range of phenomena. We argue that this large research literature can be best organized and understood from a multilevel perspective. We identify three levels of analysis of prosocial behavior: (a) the “meso” level—the study of helper-recipient dyads in the context of a specific situation; (b) the micro level—the...
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...isn’t really about your desired action, but the underlying emotion that drives that action. If you get them to feel that emotion, you GOT ‘em. When you are trying to sell people a solution, what you are REALLY doing is evoking desire by making them imagine their best possible future with your solution. When you are trying to get them to take an action (like, share, subscribe, buy) what you are REALLY trying to do is arouse them (not THAT way… get your mind of the gutter please) to make it impossible for them NOT to take an action. When you are trying to get people to click and read your article, what you are REALLY doing is trying to evoke curiosity so fierce that it claws at the minds of a casual browser and forces him to click that link and read that piece. When you are trying to get someone to agree with you, what you are REALLY doing is trying to evoke empathy so they see your point of view. So what are these high emotion words that can work this magic? Glad you asked. I have compiled a list of 380 words that are proven to induce certain emotions (both negative and positive) and that I strongly encourage you use in your online (and offline) communications to get your prospect to take the desired action. But before I share the list with you, here is a 3 step plan to get the most out of these words: Step One: Determine the desired action you want...
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...will be boys,” or “boys don’t cry.” What do these phrases really mean? Are boys really pre-determined to be aggressive and emotionless? Co-authors of Raising Cain, Dan Kindlon and Michael Thompson, would argue that this is not the case. As psychologists specializing in helping young males, Kindlon and Thompson bring to light the notion that boys are just as emotional as their female counterparts. They show how a boy without a good understanding of his emotions will likely face many difficulties in his upbringing. Reflecting on my own adolescence experiences, I feel like I am able to validate the claims of Kindlon and Thompson. The main argument expressed in the passage is that “boys need an emotional vocabulary. They need to experience empathy at home and school…they need modeling of a rich emotional life.” (7) Without this, they argue that boys are destined to struggle throughout their childhood and adolescence. “They are forced to manage conflict, adversity, and change in his life with a limited emotional repertoire.” (4) I never realized it at the time, but looking back, I can tell that my parents always fostered the growth of my emotional vocabulary. If I had a problem at school, my parents encouraged me to talk to them about it. If I was in an argument with my brother, we were separated and asked to talk over how we felt. Never did my parents try to shy me away from showing and understanding my emotions. As a result, I never had any of the big issues growing up that the...
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...ROGERS AND GLORIA’S INTERVIEW The Self Concept theory refers to the “picture” which individuals have of themselves and how much worth or value they attach to that “picture”. People often have a very specific view of themselves and they judge, punish or praise themselves, based on that certain view. Rogers portrays this view of one’s self concept as one’s conscious experience of himself or herself. In the interview of Rogers and Gloria, Gloria sees herself as dishonest and inadequate. She feels that her sexual desires, as a women, makes her devilish and she feels that nobody will accept her if she shows her Real Self to them. Gloria has a certain picture of herself; the person she wants to be and even more importantly, the person she wants people to see her as. Rogers defines this phenomenon as the ideal self, the person the individual would most like to be. Gloria wants to gain the acceptance of her daughter and her father. This signals Gloria’s strong need for positive regard and even more importantly, her strong need for positive self-regard. She wants to feel loved and accepted for the person she really is, but is too afraid to show. Positive self-regard refers to the acceptance of one’s self for which you are, unconditional acceptance, without any doubt. For Gloria to gain positive self-regard, she needs to accept herself, even her “devilish” sexual desires and her fear of being unaccepted. In the interview Gloria shows incongruence. She projects her fear of not...
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...The monster is revealed as a character of surprising depth and sensitivity. All alone by himself, we realize the monster was as innocent as and defenseless as a baby. He has been suffering with the trials he has faced during his time alone, being hungry, cold, and no shelter. He experiences the world as a kid would, not know anything about it. He had to learn by himself how to find food, make fire, and how to make shelter from the cold or rain. A the monster explains his tale, he sounds surprisingly gentle and peaceful. He did not sound like a true monster would sound. The terrible though is that, every encounter with humanity; he has been met with horror and disgust. The monster does not really mean any harm, but it's just his appearance which makes him such an outcast. He's an outcast and no fault on his own; he has never showed any kind of love or companionship. For this reason, sympathy comes along in the subject because of the life the monster has. He has been treated with such disgust and hatred all his tme and for no good reason. Other readers too probably start to sympathize the monster as well as you hear his story. You realize, the monster isn't really a monster, but sort of a confused child lost in the world. People though, would still treat him as an actual monster. The monster compares himself to those who have shunned him and really starts to believe that he really is a monster. He sees himself in a reflection and is shocked...
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...Work place Examples Emotional Thinking: Emotional thinking can be useful in the work place in certain circumstance for example a hospice nurse can connect with their patients and their families better when they use emotional thinking this allows them to have empathy and understanding for the family. Emotional thinking can also be harmful in the work place as well because in some jobs if you allow your emotions to get the best of you it can cause bad decisions to be made for example a person such as an EMT has to make quick decisions and if they allow emotions to get in the way it can cause harm to the patients. Persuasive thinking: Persuasive thinking is used in every work place. Some places it is the primary thinking strategy used such as a car sells man they use persuasive thinking on the customer to get them to think that the car they are looking at is right for them and this is the greatest purchase they will make in years and they are getting a great deal too! While salesman uses persuasive thinking to get the customer to by a product other companies use this strategy to get all their employees to achieve the goals of the company. This is too persuasive the employee to believe in the company’s goals. This could be used for production of the staff or even good customer service. Idealist Thinking: This is a person that has a high knowledge and experience and growth with in a company this is someone that can make deadlines no matter the issues that may come about...
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...Heres what I got so far... Everyone seems to ask themselves what do they really want from their life? What are we all really striving for? While people should ask themselves what can they do to help others? When a person helps other they meet their physical and emotion need. Helping others also brings compassion and compassion equals a better society. From a person coming from a rich family they have more opportunities open to them to achieve what they want. While a person from a poor family doesn't have the "easy life" compared to the person from the rich family. A person coming from a poor family has to go through more obstacles, and struggles to achieve what they want. Since my mom is in the health field during my childhood she would tend to take me with her to her work, and random clinches, hospitals, and offices. Even though I didn't really do anything great or big, but it made me want to go into the health field. Being a hospital volunteer really made me feel sympathy for the people who were sick and ill, and that made me want to help others. Every time I do something I get a feeling accomplishment from helping others. After high school I hope to continue my education hopefully at Yale University. Yale has always been my dream school since I was a kid. I believe that the environment there will benefit me and help me towards my career goal which would then help me achieve my physical and emotional...
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..."There are a broad range of counselling micro skills that can be utilized effectively in therapy sessions. Within the context of their personal history, effective micro skill applications can encourage clients to tell their stories in colourful and extensive detail. Such effective implementation of micro skills facilitates the development of rapport and a positive therapeutic alliance thereby permitting clients to enrich their perspectives regarding problem and opportunity situations in their lives (Egan, 2007). Three important counseling techniques will be explored, all of which have been clinically demonstrated to be efficacious in a broad range of counseling settings (Egan). The skills of active listening, empathy and sharing empathic highlights will be discussed and analysed within the framework of a counselling case study. Accordingly, the purpose of this paper is to examine the use, efficacy and deficiencies of how these skills were employed within a counselling session with a mother, let's call her Mary. Mary presented to counselling with a five year history of frustrated attempts to get her daughter to sleep consistently in her own bed. On one hand, she had gone to extraordinary efforts to influence and sustain effective sleep patterns in her daughter. On the other, a feeling of being out of control permeated drained resourcefulness. Mary felt she was too compliant with her daughter's unwilling behaviour and sought help from a counsellor. The surface structure of...
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...“Guest of the nation” “Guest of the nation” touches upon the dilemma of justifying war on a personal moral and ethical level, and in describing this conflict it implicitly also touches upon the horrors of killing, and perhaps more importantly on what it does to a human being. The text tells the story of three Irish soldiers holding two Englishmen as prisoners of war and is split into four parts. In the first part we are told about the daily life and interactions of the irish- and Englishmen. Their relationship is generally characterized by an unusual amount of mutual trust and friendship considering that they belong to rivaling armies, and especially considering that the cause that the Irish are fighting for is probably personally motivated, rather than being the result of a draft. In the second part though this situation is darkened and complicated, by the fact that Jeremiah Donovan reveals that they are holding the Englishmen hostages as a mean of negotiation with the British, and that they are to be executed soon. In the third part the orders to execute are given, and part four depicts the Englishmen’s reluctant realization that they are to be executed by people who they perceive as friends and equals, as well as the Irish's reluctant attitude towards this execution, as Bonaparte puts it: "Why did any of us want to plug him? What had he done to us?" (S.62, L.7). The overall dramaturgical structure of the text can therefore be seen as a transition from an initial...
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