...EMPLOYEE EVALUATION The company given in the example uses an annual rating scale evaluation method that appears to be primarily based on interpersonal relationships with co-workers as well as overall personality and attitude. There are 3 knows evaluation categories on the company’s current evaluation form: friendliness, neatness, and attitude. Friendliness This evaluation criteria focuses on the interpersonal relationships of the employee as he relates to his fellow co-workers including peers and supervisor(s). However, because of the employee’s personality differences, the employee receives a lower rating. The ability to have an accord with fellow co-workers is an important part of an employee review, especially if his ability to work with others negatively affects his or their output. However, interpersonal relationships in general should not be the primary focus of the review. The ability or desire of the employee to interact with other employees is not a valid representation of his work ethic or work product and is not indicative of the employee’s ability to help the company accomplish its ultimate mission and goals. Neatness The second item on the manager’s evaluation form is “Neatness.” The manager concludes that the employee’s neatness with relationship to his office space is only slightly better than a disaster area so, again, he gives the employee a low score. However, no mention is made of the employee’s work product. The manager needs...
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...National American University Harold D. Buckingham Graduate School Certificate of Authorship Date: June 29, 2011 Student: Anissa Douglas-WilliamsAssignment: LP 5 – Final Paper - MotivationCourse: MT6320 – Employee Evaluation and Compensation Number Section Instructor: Dr. Janet Smith By submitting the following written assignment: I certify that: (1) I am the sole author of the following written assignment; (2) I prepared the assignment specifically for this course; (3) I properly cited all sources of information; and (4) I conducted and referenced all research in accordance with the current APA Publication Manual. I acknowledge and agree that my assignment may be submitted to an external service to determine the originality of the work and that it shall be subject to the terms and conditions of such service. I further acknowledge that I am subject to the academic integrity policies and procedures set forth in the university catalogs.Signature: Anissa Douglas-Williams | LP 5 – Final Paper - Motivation | | | Anissa Douglas-Williams | MT6320 – Employee Evaluation and CompensationJune 29, 2011 | | Table of Contents I. Abstract II. Introduction III. Motivation IV. Maslow’s Needs Hierarchy Theory V. McClelland’s Needs Theory VI. Equity Theory VII. Expectancy Theory VIII. Emotional Needs and Appreciation IX. Communication and Input X. Department Retreat ...
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...Performance Evaluations Many different moral and ethical issues come up in management positions. Issues come up everyday some are small and take no time to address and others are more difficult and may take hours or days to work through. One important area that ethics play a crucial roll in is employee performance evaluations. Performance evaluations are an opportunity for an employee can find out how well or not so well he or she is doing. Managers in turn have the opportunity to inform an employee about areas they do well and also provide feedback and suggestions on areas that he or she can do better. “Employee performance evaluation provides legal, ethical, and visible evidence that employees were actively involved in understanding the requirements of their jobs and their performance” (Heathfield, 2009). This method of communication and documentation ensures that the employee and manager understand the required expectations. Managers and employees alike look at performance evaluations as one of the most disliked tasks. Social Issues Many social issues may need to be dealt with during the writing and presentation phases of employee performance evaluations. Managers have the responsibility to treat all employees fairly and must provide truthful information when conducting performance evaluations. One of the main issues that a manager needs to deal with is their personal relationship with his or her employees. This relationship can influence the evaluation and can cause unfair...
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...THE EFFECTS OF FRONTLINERS SERVICE ORIENTATION BEHAVIOURS OF THE DEPARTMENT OF TRADE AND INDUSTRY CAVITE ON CUSTOMERS’ SERVICE EVALUATION: AN ASSESSMENT A Thesis Proposal Presented to the Faculty of the Graduate School Philippine Christian University Dasmariñas, Cavite In Partial Fulfillment Of the Requirements for the Degree in Masters In Business Administration MOJICA, KRISHA MAY S. March 2015 APPROVAL SHEET The thesis entitled “THE EFFECTS OF FRONTLINERS SERVICE ORIENTATION BEHAVIOURS OF THE DEPARTMENT OF TRADE AND INDUSTRY CAVITE ON CUSTOMERS’ SERVICE EVALUATION: AN ASSESSMENT” is prepared and submitted by Mojica, Krisha May S. in partial fulfillment of the requirements for the degree of Master of Business Administration who has been examines and recommended for Oral examination. ___________________ ___________________ Date O’Land C. Nwoke Adviser PANEL OF EXAMINERS Approved by the Committee on Oral Examination with a grade of _________________. ___________________ Chairman ___________________ _________________ Member Member Comprehensive Examination Grade __________ Date Taken _____________ Accepted and approved as partial fulfillment of the requirements for the degree in Master in Business Administration (MBA). __________________ _________________________ Date Dr. Teresita C. Arnaldo Dean, Graduate School ...
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...opinions when it comes to performance evaluations and appraisals. They work in the manufacturing division each supervising a different department within the division. Every Friday the managers meet after work for drinks to relax, gossip, and give and receive advice about problems on the job. On this particular week they discuss performance appraisals, which they recently conducted for all of their direct reports. Each of the managers completed evaluation forms using graphic rating scales on each employee then discussed the appraisal with that employee. Throughout the discussion they give their opinions on how performance appraisals should be conducted and the flaws that exist within the current ranking system. Tom talks about how emotions play into the process and create biases when conducting evaluations, however, he believes that providing true and accurate feedback is a top priority to ensuring that the evaluations are an accurate reflection of an employee’s performance. Jim believes what he learned from a professor in college that when you sit down to evaluate an employee’s performance from a previous 12 month period you will only be able to recall and use about 15 percent of the performance you actually observed. He also thinks fine-tuning is warranted in certain situations. For example, if an employee whose performance has been poor a majority of the year but significantly improves at the end of the year Jim will give the employee a higher rating over the whole year than...
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...advantages of implementing an employee performance evaluation program and look at the advantages to the company from its use. We will also be talking about succession planning which aligns itself neatly with the evaluation program. Often Employee evaluations are seen as something burdensome by managers and useless or unfair by the direct reports who have been evaluated. Today we will address some of these concerns and look specifically at: benefits of employee evaluations, pre-appraisal activities/benefits, proper delivery of appraisal results, using evaluations to build value for the company, follow up process and furthering employees’ career goals, what models are being used, and team performance vs. individual performance. The latter portion of today’s presentation will be about the career succession planning process, and like the evaluation system, how this helps both the employee and the company. Slide 2: What are the positive results from a well prepared and well delivered appraisal? If anyone has had the occasion to be evaluated by a supervisor in the work place I would ask you to dwell for a moment on how the message was delivered. All too often in my personal experience I was left wanting after the evaluation process was finished. I have also been asked to write my own appraisals of my performance because my manager was too busy or uninterested in providing feedback of my performance. This can be extremely frustrating and lead to employee disenchantment with the company...
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...HRD 313: Program and Organizational Evaluation Program Evaluation Plan Paper RTF Employee Morale March 8, 2011 Written By: Michelle Mogg Esther Kim Biyu Zhu Mohammed Benjebreen Ariel Van Der Bogart II. Design and Sampling We will be using the responsive evaluation model as this approach hones in on the stakeholders’ key reactions and responses to the program that is being evaluated. A responsive evaluation is ideal for this evaluation because since it allows us to utilize both quantitative and qualitative collection methods. Through this evaluation method, we can take into consideration the stakeholders’ suggestions and determine if there are any changes that can, should and will be implemented. In conducting a responsive evaluation, the evaluator must talk with the participants involved, identify the program’s issues, and then collect the data while conceptualizing the participants concerns. The main question we should ask when using this approach is, “What does the program look like to different people?” The answers we will receive will vary, but this is expected because it will give sufficient feedback when evaluating the data. This approach fits well with our design because we are asking the employees to provide us with their issues and concerns as to why they lack morale and job satisfaction. Their feedback can then help us determine if there are any common correlations and themes. In addition, asking employees to provide their insights and letting them...
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...Performance management systems are an evaluation, appraisal, feedback, or measurement tool utilized within an organization to assess employee and company performance (Mello, 2015, p. 438). It is also the most efficient method utilized by an organization to get employees involved in improving organizational efficiency in the accomplishment of the goals set by the company. This process includes planning, monitoring, developing, rating, and rewarding employees for achievement of set goals. With that in mind, Oberoi, and Rajgarhia (2013), states “an effective performance management system starts with a thorough goal-setting process, followed by regular feedback and reviews or appraisals” (para. 1). Performance management systems are currently utilized as a technique to help employees identify individual developmental wants and needs; it also promotes teamwork and collaboration to improve communication among coworkers. So do performance management systems measure the right things; research shows that many performance management systems fail to achieve what they are set up to do because of complexity in the organization or with the amount of information or details. Performance management systems will only work if management and executives are onboard and committed to providing employee feedback (Cokins, 2009). I believe that performance management systems evaluate the right things; their overall goal is to help employees understand what their employee considers acceptable performance...
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... Performance Appraisal System Feedback Pitfalls to Avoid Performance Appraisal System Feedback Managerial Steps Provide constructive feedback Demonstrate personal accountability Focus on specific behavioral outcomes Balance accolades / issues Encourage two-way communication Redirect focus to positive future outcomes Performance Appraisal System Company Benefits Productive, Loyal Employees Reduced Employee Turnover Lower recruitment and training costs Enhanced business reputation Identification of high-potential employees Evaluation of Teams Team Performance Evaluation of Teams Strategy Evaluation of Teams Performance Differences Team Individual Succession Planning Reasons for Adoption Mitigate risk due to employee turnover Availability of skilled replacements Prepare highly qualified candidates to fill executive positions Maintain continuity of operations Succession Planning Company Use Formal vs. informal Employee development Knowledge transfer Mitigate risk of discrimination actions Succession Planning Organization Use Assess the organization Determine key positions Identify competencies for key positions Identify...
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...COMPENSATION AND BENEFITS AUTHOUR: Joseph J. Martocchio PUBLISHER: Pearson Education International DATE: 2011 ISBN-13: 978-0-13-254706-2 1. Table of Content (Building Internally Consistent Compensation Systems) Introduction 124 Determinants of Internal Consistency 125 Job Analysis 125 Steps in the Job Analysis Process 126-129 Job Analysis Techniques 131 O*NET 131-137 Job Evaluation 137 Compensable Factors 137-139 Job Evaluation Process 139-140 Job Evaluation Techniques 140 The Point Method 141-143 Alternative Job-Content Evaluation Approaches 144-145 Alternatives to Job Evaluation 145-146 Limitations to Internally Consistent Compensation Systems 146 2. Why I selected this Book: HRMN 330 Course Requirement 3. Theme (Key Quote): “Internally consistent job structures formally recognize differences in the job characteristics that enable compensation managers to set pay accordingly.” 4. Abstract: The purpose of this book is to provide knowledge of the art and science of compensation practice and its role in promoting companies’ competitive advantage. Compensating employees represents a critical human resource management practice: without such companies cannot attract, retain nor motivate best qualified employees. 5. Introduction Internally Consistent Compensation Systems define the relative value of each job when compared with all jobs within the organisation...
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...interactional justice Pachsiry Chompukum Chulalongkorn University Abstract Businesses are facing up to high competitive pressure, especially banking industry. After 1997 crisis, banking industry meet more challenges from new financial landscape. Aiming to improve organizational performance, they have been adopting management tools, namely performance management. To enhance impacts of performance management, it is important to understand employees’ perceived performance management effective since the process requires high involvement and commitment from employees. Data were collected from 476 employees in the four largest banks in Thailand. Results from structural equations analyses support hypothesized model that attitudes towards performance evaluation directly relate to perceived performance management effectiveness and interactional justice mediates the coaching- perceived performance management effectiveness. Discussion, limitation and future research are included. Keywords: Banking industry in Thailand, Banking industry and performance management, Effectiveness and performance management, Interactional justice, Performance Management. . This research was supported by Chulalongkorn University Centenary Academic Development Project. Performance management, Page 1 Journal of International Business and Cultural Studies INTRODUCTION The increasingly competitive environment of the 1980s, which continued throughout the recessionary 1990s still remains a dominant factor today...
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...to simply writing employee reviews. (Relying on memory is far more difficult and ineffective). 2. When conducting an employee performance evaluation, start by discussing any problems you’ve observed with the employee’s performance. Address each problem individually and don’t bring up a new problem until you’ve thoroughly discussed the current one. 3. During performance reviews, use clear, nonjudgmental language that focuses on results and behavior. 4. When writing employee reviews, supervisors are typically called upon to evaluate employees on the basis of intangible factors, such as cooperativeness, dependability and judgment. The higher up the organizational chart, the more important those traits become. Yet most supervisors find intangibles the most difficult factors to evaluate, probably because they seem so personal. You can’t help being subjective when evaluating intangible factors. But you can avoid bias by focusing on concrete examples of instances in which the employee displayed positive or negative behavior regarding a particular trait.intangible factors. But you can avoid bias by focusing on concrete examples of instances in which the employee displayed positive or negative behavior regarding a particular trait. 5. When you discuss an employee performance evaluation, beware of using common phrases that can unintentionally communicate the wrong message, or come across as too negative or personal. Certain phrases can kill employee morale, weaken productivity...
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...Training and Assessment Shamale Williams HCS/341 September-29-2014 Dorothy Cucinelli Training and Assessment Training in the health care industry involves a variety steps such as assessment, development and conduct of training and evaluations (Gómez, Balkin, & Cardy, 2012, p. 278). Training and assessment in the health care industry involves skills training, peer training, customer service training, creative training, crisis training and literacy training (Gómez, Balkin, & Cardy, 2012, p. 269). Employees in the health care industry require training and assessments on a daily basis to ensure they are properly functioning in a position. Training in the health care industry is essential for patients to receive excellent health care services and for the organization to be successful. Training helps staff members to provide a variety of care throughout different types of health care organizations, such as urgent care centers and neighborhood medical clinics (Mayhew, 2014). The overall process of training in the health care industry is to provide employees with specific skills needed to perform effectively in a position (Gómez, Balkin, & Cardy, 2012, p. 258). Importance of Training and Education in a Health Care Setting Training and education is important in a health care setting because it helps health care providers to protect and provide patients with proper health care services, which helps staff members to avoid making medical mistakes and helps...
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...Job Title: Job A- Prepared Foods Team Member Job B- Customer Service Team Member Job C- Prepared Foods Department Team Leader Job D- Prepared Foods Supervisor Job E- Dishwasher Job F-Customer Service Front End Supervisor Job G- Prepared Foods Associate Team Leader Job H- Associate Store Team Leader Job I-Grocery Retail Team Member The job structure put the above jobs into two categories: Managerial and Store Support.. In the Managerial structure: Job C, Job D, Job F, Job G and Job H. In the Store Support: Job A, Job B, Job E, and Job I. Evaluation of Job (Process, Techniques and Factors) The Job evaluation technique used in this case study is the job ranking method. Reason for choosing this technique was simple. While this is the simplest method of job evaluation, Whole Foods themselves have placed the jobs in order, ranging from the highest, Store Team Leaders, Facility Team Leaders, Regional Presidents, and Presidents at the top and Team Members or Specialized Team Members at the lowest or entry level. Four compensable factors Can be derived that can be used when evaluating jobs within the company. These four are: * Quality: Ensuring that the products and services are fresh, vibrant, safe and of great satisfaction to the consumer * Customer service: Ensuring that the experience at Whole Foods is pleasant, fun, fast, and leaves the customer with a strong understanding of the Whole Food’s brand * Awareness: Acknowledging that team members have a strong...
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...Abstract This paper will conduct a perspective view on the modern personnel evaluation system of three Arkansas agencies because job evaluations provides plans that are necessarily to provide its own standards of job worth. There would be insight on key factors that should be considered while implementing public personnel evaluations systems. In addition, there would be an outlook on the challenges of public managers that should consider implementing a public personnel evaluation system Introduction To get the accurate measure of your employees’ performance must be organize. Organization set the content of the job with tasks that are associated with knowledge, skills, and abilities. Evaluations make statements just not for individuals but for the agency. Discussion State Agencies Performance evaluation is the measure of the job value. “All that is required is a job evaluation system that is relatively free of bias and ultimately acceptable to both management and labor.” (Tompkins, 1987) Arkansas Department of Health, Department of Humans Services, Department of Finance and Administration all conduct performance evaluations on employees. These agencies uses a performance evaluation and the total duty area score must equal 100%. Second, the performance evaluation system is the same criteria of satisfactory, above average, satisfactory, and unsatisfactory in the rating period. In addition, there must be a justification for rating. The difference with Arkansas...
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