To: Professor
From: Team member A, Team member B, and Team member C
Date: June 22, 2015
Subject: Our Suggestions for changing “One Touch” Can Opener Manual Dear Professor,

The “One Touch” Can Opener manual and instructions are pretty accurate and informative. The instructions provide the consumer with the knowledge on how to use the product as well as how to take care of the product. However, we did find a few things that we believe would enhance the manual.

We all agreed that the illustrations within the manual could be better detailed. Right now, they are simply drawn illustrations that don’t accurately portray the product and use. We strongly believe that actual images of the use of the product (can be either in color or black and white) would work a lot better and provide a clearer image of the product and its use.

Another item we decided on was creating a table of contents. Although the manual is short and to the point, it can still benefit from having a table of contents. This will allow for the consumer to quickly find the section they are looking for without having to look over the entire manual to find it. Also, the “technical specifications” section should be right after the diagram showing the parts of the can opener.
The manual should be broken into different sections (which of course would be outlined in the table of contents). We believe the sections should be begin with something like introduction, warning/caution, how-to use your new can opener, etc. Each section will provide great detail and clarity so that the consumer understands how to operate the can opener and understands the safety precautions.
We believe the manual should have a step-by-step process for cleaning and maintaining the can opener, instead of just suggestions. That way the consumer feels more confident that there is a proven process in place to extend the life of the can opener.
The manual only lists a website. We think it should have more contact info, such as address, phone number, and maybe even email address. Or, on the manual it should be added somewhere around the web address: “For more product information, please visit our website at…”This will give the consumer different options to contact someone for support on a damaged or defective product.

In visiting the website, it actually provides real images of the can opener and its use. We would suggest that those images be used in the actual manual, and just be converted to black-and-white as to keep the printing cost down.
And last but not least, we think that a quick how-to video would be a tremendous plus for the manual. The company should advertise that there is a How-To video on their website: “Please visit our website for a short How-To video.” Most consumers would prefer to be able to see how something is done through video rather than reading the instructions.

We strongly believe these additions/changes would increase the clarity of the manual and maximize the effectiveness and use of the manual. The consumer would have a table of contents, clear and precise instructions, a how-to video, and even a proven method for care and maintenance for the can opener.

Sincerely,
Team member A, Team member B, and Team member C