Environmental Proposal

Introduction At McBride Financial Services understanding the impact of the business structure is an important process of how we succeed. Providing loans across five different states ensures there will be some communication issues that may develop during our daily process. It is imperative that we provide the necessary guidance and core expectations to those who work with us to ensure the success of each loan application we process. McBride Financial Services will strive continually to improve the loan process to ensure the success of each company involved. Strategies are put in place to produce the most effective work ethics and customer satisfaction. By providing guidance and leadership throughout the organization and determining those structures of leadership and management ensures the continued success of each working partnership. The creation of our virtual environment has afforded a fast processing and close networking partnership that strives to provide the best loan processing network to our clients.

Strategies to Create Alliances As a virtual organization attempts to grow their alliances with other organizations that provide the required services will often change because of performance-related issues, work ethics, customer service, and other related concerns of privacy. A virtual organization providing financial support and services to those individuals interested in purchasing a primary, secondary, or recreational property, the level of dedication to make the transaction seamless demands effort and strategy. As mortgage companies struggle to remain competitive in a declining market it is important they follow guidance to reduce the costs and processing time of each transaction in which they service. The costs involved at the beginning of the loan application process to the closing of the home loan should be evaluated consistently because of the changes in the business world and the development of new technology. The importance of remaining cost-effective will rise as the profits fall or remain steady. As the mortgage company tends to review their strategies and determines which direction they intend on following for future ventures, their ability to remain competitive among their peers often ties in with the reputation in which they present after each loan process. The effectiveness and professionalism of the company has a direct impact on their suppliers, business growth, and future success as a provider of mortgage loans. An organization with direct relation to McBride Financial Services must provide the financial discipline, structure, and reputation to ensure the success and trust of the company continues into the future. McBride must develop strategies that will implement control over the success of the loan process and ensure the process remains cost-effective and secure. A financial organization such as McBride must ensure the security of the client’s personal information remains consistent throughout the process. McBride must also develop an alliance to those companies and organizations that assist with the loan application and closing processes. As an internal client, the employees who work directly with the loan application process must understand the importance of customer satisfaction and courtesy. The customer service representatives are the first line representation of the company and will have a direct impact on the customers’ total experience. When creating an alliance with direct line employees and the organization, the consideration of profit sharing and other employee benefits based on his or her customer service skills are imperative. A particular strategy that may work with frontline employees, such as customer service representatives would often be profit sharing benefits. When employees pick up each call, they determine their own success within the organization. Developing a sense of dedication and incentive provides the employee with a greater sense of eagerness to assist and ensures the success of both the company and the employee. An external client directly related to the McBride financial services department would be those external clients such as home inspection teams and credit report reviewing agencies. While focusing on the home inspection side of the loan process, we must reiterate the importance of the inspection job and the liability it may create if the inspections are not done in an efficient manner. The home inspection process provides important information and can cause issues with the customer and the sale transaction in the future if not done properly. Creating an alliance with the home inspection company that enforces the necessary skills and knowledge to complete the job allows the company to ensure the homes financed are secure in their value. A strategy that could ensure home inspections are completed as expected would be a profit sharing or cost reduction strategy in which both organizations benefit from the alliance. Differences Between Leadership and Management Leadership and management are two words oftentimes used interchangeably. However, the two words differ from each other but are both important. One of the biggest differences between being a leader, and a manager is the way in which leaders encourage people who work or follow him or her, which also sets the tone for many other aspects of what he or she does. However, being a leader also means that individual thinks beyond the status quo as well as possesses a clear vision and expands borders for the group and organization. Unlike managers, most leaders do not have subordinates. The organizational leaders who may have subordinates is because they are also managers. However, when a leader leads he or she has to “give up formal authoritarian control, because to lead is to have followers, and following is always a voluntary action,” (Changing Minds, 2011, p. 11). Management, on the other hand, is the act of getting employees together to achieve the desired goals and objectives effectively. Managers are involved in the daily operations of an organization. They provide instruction and guidance to employees and coordinate bringing the right individuals together for the best return of the resources used. McBride Financial Services is a relatively small mortgage lending company with its home office to be headquartered in Boise, Idaho, with offices opening in four other states, which include Montana, North Dakota, South Dakota, and Wyoming. Their mission is to be the top provider of low cost mortgage services. All offices excluding the home office will have a licensed broker and an administrative assistant or receptionist. The home office will have a managing broker, two administrative assistants, and a receptionist. Hugh McBride has chosen to hire a small staff in an effort to make profits by strictly controlling costs. He is relying upon the staff in the home office to handle all administrative issues companywide. Although not indicated in McBride Financials Services business model it is important to note that there are significant differences between leadership and management. Most people would say that they are both the same or very close to having the same effect. This happens because it is very difficult for people to understand and recognize the distinction of the two roles, mainly because both exist and play a major role in the office, department, or organization. In fact, these key roles need to be differentiated and clarified. The roles' clarification not only helps the employees to address their concerns to the appropriate higher level "boss," but it is also crucial in achieving the organization's goals and objectives. Leaders could be heroes or the bad guy because these leaders can move or convince the uncertain believer into trusting and following them. Examples of these leaders are Napoleon, Gandhi, Martin Luther, and many others.
Proposal of An Environment That is Supportive of Team Functioning and Learning McBride Financial Services is a moderately small company in comparison to other mortgage companies however they seem to have the same characteristics of the larger companies. Like other organizations, McBride Financial Services has their issues regarding team functioning and learning. Not only does Hugh McBride have the responsibility of facing the current market trends but also needs to consider restructuring his organization in addition to the bad situation he may face if he does not allow more decision-making power among his partners and staff. He will need to consider what is more important for not only himself but also his organization. Hugh McBride employs several people, an operations controller, executive assistant, HR manager, IT director, along with eight brokers. McBride Financial Services can benefit from innovation and creativity in the workplace. Allowing the employees to sign up for training in the use of creative problem solving methods such as brainstorming can enhance creativity relevant skills (Jex & Britt, 2008). Such forms of training may be very beneficial to the organization. McBride Financial Services can apply the team-based organizational theory to achieve a higher level of team functioning and learning in their working environment. In a team based organization, teams have responsibility for activities such as planning work, staffing, and compensating team members (Jex & Britt, 2008). Team B believes that in order for a team to have success that team must be created and well coordinated. Employees must be selected based on whether they are able to perform important job related tasks (Jex & Britt, 2008).
Conclusion
McBride Financial Services is striving to improve their loan process to ensure the

success of each individual involved. McBride has implemented strategies within their

organization that will produce the most effective work ethics and customer satisfaction among

their employees and clients. Along with these strategies our team offers the recommendation

that McBride must develop strategies that will implement control over the success of the loan

process and ensure the process remains cost-effective and secure we feel as though this will be

beneficial to all parties involved. Providing guidance and leadership throughout their

organization McBride ensures the continued success of each stakeholder involved. In researching

McBride our team couldn’t find that there was much of a difference in the how leadership and

management affected the company’s networking. McBride Financial Services can benefit from

innovation and creativity within the workplace by allowing their employees to sign up for

training classes as well as by applying the team-based organizational theory this will help to

achieve a higher level of team functioning and learning in their working environment. In

conclusion Team B believes that in order for a team to have success that team must be created

and well coordinated.

References
Changing Minds.org (2002-2011). Leadership vs Management. Retrieved January 14, 2011 from http://changingminds.org/disciplines/leadership/articles/manager_leader.htm

Jex, S. M., & Britt, T. W. (2008). Organizational psychology: A scientist-practitioner approach (2nd ed.). Hoboken, NJ: John Wiley & Sons, Inc.