...Eric & Kipsy: complexities of management and organisational behaviour (a) Analyse the issue of management and organisational behaviour which are raised in this case study. From our discussion, we found that a lot of issues in this case. We will discuss and explain what the error and problem encountered. There are many issues of management and organisational behaviour such as: i. High turnover and absenteeism of staff. When absenteeism was particularly high on any given day, part-time employees were called to fill in. Of cause they all not familiar with the job, system, procedure, equipment and so on. When company hire new worker to work here, of cause company need to train and give full support to ensure new worker perform well. It is involve cost and waste time. ii. Low level of motivation Keeping employees motivated is an important element of not only getting the most out of your employees, but also in retaining your best employees. The best employees are always in high demand, and will change companies if they are not kept motivated at work. But unfortunately in this case study, most of their worker demotivated with various factor such as company policy and time management for personal and work lives. iii. Excessive error Too much of error will give bad effect to the company. It will effect to other person or other department and company also cannot consider with people that always make same mistake. Errors will make company always absorb...
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...1. BACKGROUND (i) ERIC Eric is a new product information manager with a company wholesaling electrical components. Upon completion of management training, he was assigned to manage anew office comprising over 35 employees. Day to day operations • The operators receive calls from the salesmen in the field using operating consoles. A green light indicates an incoming call. • Calls are assigned sequentially to waiting operators • The stock number is determined and the relevant information such as stock level, delivery times and price is provided and relayed to the salesmen • At the end of the call the green light would extinguish itself and the operator will wait for another call. A visit from the Vice President indicating falling sales, high error rate and number of delays currently being experienced by the salesmen caused Eric to devise a program to deal with these issues. Eric’s program however was met with opposition from both employees and supervisors. Although the plan appeared to have worked for a few days, it failed to motivate employees and had a spiral effect which impacted on his relationship with supervisors and the general staff. (ii) KIPSY Kipsy applied for a job at the company because she heard it was great place to work, and since it was rapidly expanding, that meant she can move up the corporate ladder. Her excitement quickly changed to boredom as the job became monotonous. She was frustrated also due to the fact that there appears to...
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...2 The Nature of Organisational Behaviour The scope for the examination of behaviour in organisations is very wide. There are a multiplicity of interrelated factors which influence the behaviour and performance of people as members of a work organisation. It is important to recognise the role of management as an integrating activity and as the cornerstone of organisational effectiveness. People and organisations need each other. The manager needs to understand the main influences on behaviour in work organisations and the nature of the people–organisation relationship. The learning objectives of this chapter are to: G G G G G G G explain the meaning and nature of organisational behaviour and provide an introduction to a behavioural approach to management; detail main interrelated influences on behaviour in work organisations and explain the nature of behavioural science; explain contrasting perspectives of organisations and different orientations to work; explain the importance of management as an integrating activity; assess the importance and nature of the new psychological contract; recognise the need for an international approach and the importance of culture to the study of organisational behaviour; appreciate the complex nature of the behaviour of people in work organisations. Chapter 2 provides an introduction to the study area, a perspective on the nature of organisational behaviour and the importance of the role of management in work organisations. This chapter...
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