Introduction So we are the executive housekeeper here in a 512 rooms 4 star hotel. Currently we have 32 room attendants who can clean 16 rooms in the AM. In this report, we will discuss on the content of our hotels starting with the facilities, problems in housekeeping managements, scheduling workers, laundry service, as well as customer services problems. Our 4-star hotel has the same standard amongst the world hotel. When talking about facilities, we do provide free movies, swimming pool, gym, dining room and as well as a 24 hour room service to be able to satisfy the customers’ expectations. In our hotel, we also have several problems regarding the housekeeping management, mostly because housekeeping don’t know the rules like coming in to the room without even noticing the “do not disturb” sign. In order to successfully growth the housekeeping department, a housekeeping supervisor must have the ability to lead their employees. In other words the ability is also known as management skills. Here are some important skills that a housekeeping supervisor should have:
Speaking/Communication skills: a good leader must be able to deliver a clear information to their employees.
Monitoring, they must as well monitor the performance of other individuals to make further improvement if …show more content…
We are also lacking of staff and plan to hire more staff for the housekeeping department. A room attendant is responsible for making sure guest rooms, hallways, and common areas at a motel or hotel are kept clean and safe. Among many other duties, he or she dusts furniture, vacuums floors, scrubs bathrooms, and changes bedding. He or she also restocks guest rooms with towels and other amenities on a daily basis to ensure visitors have everything they need. Most have standard morning and afternoon work