Social responsibility is business ethics that represents standards, norms, and expectations that reflect a concern of major stakeholders, such as consumers, employees, shareholders, suppliers, competitors, and the community. Lack of social responsibility opportunities is hurting Company Q’s business and its image and they don’t seem to care about it according to the given situation. The community’s perception of Company Q’s business has changed since Company Q threw away the day-old, high margin products when the area’s food bank asked for a donation. It was a slap in the face. For a small local grocery store chain that is going through a financial issues, they are not in a place to be ignorant or have a poor customer service. In today market, having good customer service and quality products are the key factors for successful businesses. In company Q’s case, they are failing at both, especially when they don’t even have the support from their own community. It is probably a good thing that they closed two of their stores in higher-crime-rate areas of the city because being in a higher-crime-rate areas would drive their customers away even more so. Even though Company Q can care less about the social responsibility, maybe we can still recommend few pointers to help them improve the business.
First, Company Q needs to understand that their manager doesn’t have the best interest in the company. I believe that the company should either let him go or let him know that they would love to be a part of their community and start respecting their wishes. In order to gain the respect from the community, the company should have the manager apologize sincerely to local food bank for the previous incident and make a big donation.
Second, Company Q should definitely keep health-conscience and organic products and maybe even have varieties of it to make that their “thing”. This