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Ethic in Management

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Submitted By antheagoolgar
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Communnication Process Model
Anthea Goolgar-Mccalla
BCOM/275
September13,2012
Andrea Hoffer

Communication Process Model
This writer was ask to explain a misunderstanding they have experienced when communicating with someone else at work, home, or school. The writer has chosen to speak on a misunderstanding she has experience at work while dealing with a customer. The sender was the cashier, and the receiver was the customer. The message was that the cashier did not apologies and sympathies with the customer after made a mistake on her order by scanning two of her items twice. The customer said the cashier did not apologies for her mistake she just go ahead remove the item that she had scan twice and continue talking to her co-worker and disregard the customer and for the customer that was very rude and unacceptable. The misunderstanding that has occur was that the cashier did not realize she had scan both item twice and after the customer pointed out her mistake, she did not apologies to the customer she just went ahead and remove the items without apologizing to the customer and letting the customer know she was sorry and it was on honest mistake, instead she act like she didn’t care and it was no big deal which in fact if the customer was not paying attention she would have paid twice for both items. This mistake could have been prevented if the cashier was paying more attention to her customer and her job and less attention to her co-worker. This writer had learned that in situations like these it is best to listen to the customer apologies and let them know you are sincerely sorry for your mistake and guarantee the individual that you will be more careful and pay more attention next time. The main cause of this misunderstanding was distraction and the lack of taking responsibilities for one own carelessness and action. To prevent misunderstanding in

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