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Ethics and Local Goverance

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Ethics and Local Government
Ronald McMillan
CIS106
Farzan Soroushi
April 28, 2013

Ethics is defined as the discipline dealing with what is good and bad and with moral duty and obligation. Prior to 2006 the London Borough of Brent stored their citizen records across 12 different databases, one for each of the council’s division. Every division had its own separate copy of resident database that was either incorrect or incomplete. There are many ethical issues associated with the consolidation of citizen’s records in the London Borough of Brent but there are two issues that I think stand out the most. Those two ethical issues are the accuracy of the information that is being stored and privacy of the individual’s records.
Accuracy, or the lack of, played a huge role in the consolidation of citizen records. The data of Brent’s residents was either inaccurate or incomplete and scattered across the 12 databases. “This situation meant that while one department might know that a resident was blind, and therefore required special services, the others might still treat them like any other” (Hudson, H. 2011, November, 03). There was a lot of confusion to both the employees and the residents of Brent.
The London Borough of Brent’s customer information was scattered across numerous standalone databases that was not able to share the data across the enterprise. The information in these databases was filled with multiple errors and incomplete information. The Brent Client Index, a system that aggregates the 1.5 million customer records held in the council’s 12 data silos to create a central, ‘virtual’ registry, was the council’s solution to this problem. “By integrating information across all departments, from council tax to benefits, housing, education, library and electoral services, the London Borough has projected substantial savings” (IBM, 2010, November

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