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Ethics and Local Governance

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Ethics and Local Governance
Tristanjay V. Llantada
Dr. Amir Afzal
CIS 106
OCT 28, 2012

Ethics and Local Governance Whether dealing with business or local government, having to follow an ethical standard can help create an environment for people to feel comfortable. In a society where your data can be manipulated and use wrongfully, feeling comfortable will be hard to consider. Having an unstable system on a local government level, those stores your data can have an impact on a person’s life. For a while, the London Borough of Brent in the U.K. (United Kingdom) has stored citizen’s data on 12 different databases. The council’s divisions have their own copy of a resident’s data. Those copies were either incomplete or incorrect. The council also has two customer relationship management systems that have their own data of the resident with incontinences. First problem in this situation is that all of the resident’s data are scattered across different databases. Second issue is each database has different information then what another database has. “Employees would spend much of their time calling other departments to find out supplementary information” (Hudson, H. 2011, November 3). Confusion to a resident may occur if one department knows that person has a disability but other departments might have them as having no disability. In order to fix this huge problem, the council used what was called the Brent Client Index. This system collected customer records in the 12 databases and put it in one central database. It also fixed the issue with the inaccurate information of a person in multiple databases. The Client Index helped London Borough of Brent “reduce administrative costs, improve their customer service and minimize benefit fraud and budget overspend” (IBM, 2010, November 30). Keeping and

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