...International Journal of Contemporary Hospitality Management Emerald Article: Teaching human resource management in hospitality and tourism: a critique Tom Baum, Denis Nickson Article information: To cite this document: Tom Baum, Denis Nickson, (1998),"Teaching human resource management in hospitality and tourism: a critique", International Journal of Contemporary Hospitality Management, Vol. 10 Iss: 2 pp. 75 - 79 Permanent link to this document: http://dx.doi.org/10.1108/09596119810207228 Downloaded on: 24-09-2012 References: This document contains references to 19 other documents Citations: This document has been cited by 5 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 4078 times since 2005. * Users who downloaded this Article also downloaded: * Tom Baum, Vanessa Amoah, Sheryl Spivack, (1997),"Policy dimensions of human resource management in the tourism and hospitality industries", International Journal of Contemporary Hospitality Management, Vol. 9 Iss: 5 pp. 221 - 229 http://dx.doi.org/10.1108/09596119710172615 Philip Worsfold, (1999),"HRM, performance, commitment and service quality in the hotel industry", International Journal of Contemporary Hospitality Management, Vol. 11 Iss: 7 pp. 340 - 348 http://dx.doi.org/10.1108/09596119910293240 Peter Haynes, Glenda Fryer, (2000),"Human resources, service quality and performance: a case study", International Journal of Contemporary Hospitality Management, Vol. 12 Iss: 4 pp...
Words: 4471 - Pages: 18
...United Kingdom Datamonitor Germany Kastor & Pollux Platz der Einheit 1 60327 Frankfurt Deutschland Datamonitor Hong Kong 2802-2803 Admiralty Centre Tower 1 18 Harcourt Road Hong Kong t:+1 212 686 7400 f:+1 212 686 2626 e:usinfo@datamonitor.com t:+44 20 7675 7000 f:+44 20 7675 7500 e:eurinfo@datamonitor.com t:+49 69 9754 4517 f:+49 69 9754 4900 e:deinfo@datamonitor.com t:+852 2520 1177 f:+852 2520 1165 e:hkinfo@datamonitor.com Genting Bhd ABOUT DATAMONITOR Datamonitor is a leading business information company specializing in industry analysis. Through its proprietary databases and wealth of expertise, Datamonitor provides clients with unbiased expert analysis and in depth forecasts for six industry sectors: Healthcare, Technology, Automotive, Energy, Consumer Markets, and Financial Services. The company also advises clients on the impact that new technology and eCommerce will have on their businesses. Datamonitor maintains its headquarters in London, and regional offices in New York, Frankfurt, and Hong Kong. The company serves the world's largest 5000 companies. Datamonitor's premium reports are based on primary research with industry panels and consumers. We gather information on market segmentation, market growth and pricing, competitors and products. Our experts then interpret this data to produce detailed forecasts and actionable recommendations, helping you create new business opportunities and ideas. Our series of company,...
Words: 2141 - Pages: 9
...Overview This Research Paper evaluates the various techniques and modes of business communication followed in the hospitality sector. The main objectives of the research are listed below: 1. To understand and evaluate the communication system of a specific organization under Hospitality sector. 2. To evaluate the communication system during a crisis. 3. To evaluate the communication system that is used to convey any change in the organization i.e. Change Communication. The organization in focus for the study is Accor Hospitality, which is based in Hyderabad. Data for the purpose has been collected through Telephonic interview. The Table given below displays the various contents of the research paper. 1. Introduction to effective communication 2. Hospitality Industry 3. Introduction to Accor Hospitality 4. Interview Questions & Answers 5. Conclusion and new trends in communication INTRODUCTION The word “communication” derived from the Latin word ‘communicare’ that means to impart, to Participate, to share or to make common. It is a process of exchange of facts, ideas and opinions as a means that individual or organization share meaning and understanding with one another. In other words, it is a transmission and interacting the facts, ideas, opinion, feeling and attitudes. It is the ability of mankind to communicate across barriers and beyond boundaries that has ushered the progress of mankind. It is the ability of fostering speedy and effective...
Words: 2813 - Pages: 12
...Critically evaluate the usefulness of definitions of Human Resource Management in understanding the Hospitality Industry Human Resource Management (HRM) has been placed, at least in terms of prescriptive theory, above all the other primary activities of a business and the importance of HRM to businesses in general has been argued to be central and fundamental in order to better enable their business activities and for the fulfilment of their business objectives. In discussing the Resources, Competences and Strategic Capability of Businesses, Johnson and Scholes (1997, Ch 4, p147), say of HRM - “This is a particularly important area which transcends all primary activities. It is concerned with those activities involved in recruiting, managing, training, developing and rewarding people within the organisation”. Others have found evidence that HRM practices can significantly improve a firms performance and for example Dessler (2000 p18) cites research which claims as much as 30% differences (improvements) in financial performance which were attributed to differences in HR practices in banks. He continues to note a study (p 19) which identifies that in 97 metalwork manufacturing plants “Similar evidence of the HR-Performance link has been found”. Elsewhere, as Redman and Wilkinson, Editors (2001 Ch 1, p10) point out, Strategic Human Resource management (SHRM) theory holds that “an organisation’s human resource assets are potentially the sole source of sustainable competitive...
Words: 2628 - Pages: 11
...Dublin Institute of Technology ARROW@DIT Conference papers School of Hospitality Management and Tourism 2011 Trends in the Food and Beverage Sector of the Hospitality Industry Detta Melia Dublin Institute of Technology, detta.melia@dit.ie Follow this and additional works at: http://arrow.dit.ie/tfschmtcon Recommended Citation Melia, D.:Trends in the Food and Beverage Sector of the Hospitality Industry. EuroCHRIE Conference, Dubrovnik, Croatia, October 2011. This Conference Paper is brought to you for free and open access by the School of Hospitality Management and Tourism at ARROW@DIT. It has been accepted for inclusion in Conference papers by an authorized administrator of ARROW@DIT. For more information, please contact yvonne.desmond@dit.ie, arrow.admin@dit.ie. This work is licensed under a Creative Commons AttributionNoncommercial-Share Alike 3.0 License Paper Title: TRENDS IN THE FOOD AND BEVERAGE SECTOR OF THE HOSPITALITY INDUSTRY Detta M. Melia School of Hospitality Management and Tourism Dublin Institute of Technology Cathal Brugha Street Dublin 1 Detta.melia@dit.ie Key Words: Trends, Food and Beverage Sector, Hospitality Industry, Drivers for Success 1 Abstract The hospitality sector in Ireland represents an important part of the tourism industry and comprises hotels, restaurants, pubs and clubs, guesthouses and self-catering operations. The largest component within the Irish hospitality sector is hotels. In addition to hotels, food and beverage operations comprise...
Words: 5054 - Pages: 21
...Contenporary Contemporary Hospitality Industry Understand the current structure of hospitality industry. Analyse current scale, scope and diversity of hospitality industry. The hospitality industry employs seven percent of the working population. In terms of gross value added (GVA) the sector contributed £40.6bn to the UK economy in 2011 or 4.2 percent of the country’s total GVA. In 2012 there were 181,500 individual business sites operating across UK. Hospitality and tourism is one of the UK’s most diverse sectors all connected to service sector. Besides different size of operations and customers, there are different sub-sectors of the industry: * Pubs, bars and night clubs * Hotels, Hostels and B&B * Restaurants, Bistros, Cafes and Coffee shops * Casinos and Gambling * Take-Always and Mobile catering * Travel services * Tourist Services * Membership clubs * Contract catering * Hospitality services * Events * Visitor attractions According to State of the Nation Report 2013, in 2012 most of the hospitality businesses were private companies (59 %). Following 20 % were sole traders and remaining were mostly partnerships (15 %). Restaurants, hotels, pubs, bars and nightclubs represent the greatest number of businesses and equal 70% GVA. When measured by the number of employees, industry is predominately made up of small businesses; almost half employ less than five people and only one percent of businesses employ 100...
Words: 3323 - Pages: 14
...ECONOMIC AND BUSINESS REVIEW | VOL. 15 | No. 1 | 2013 | 33–56 33 ICT AS A NEW COMPETITIVE ADVANTAGE FACTOR – CASE OF SMALL TRANSITIONAL HOTEL SECTOR Tanja Mihalič1 Dimitrios Buhalis2 Received: 12 December 2012 Accepted: 6 March 2013 ABSTRACT: This paper studies the information and communication technology (ICT) in a small hotel sector at a point in time when the transition towards a full market economy is coming to the end and competitiveness and ICT implementation is gaining on importance. Its main purpose is to study a business potential of this new competitive advantage resource and its productivity paradox. A competitive advantage factor model (CAF model) has been proposed and the structural modelling (SEM) has been performed on the case of a small transitional Slovenian hotel sector. The study contributes to knowledge on ICT competiveness and ICT productivity paradox in hotel sector. Further, its results hold practical implications for the strategy for hotels operating in small-sized hotel industries in transitional or ICT developing environments. In more concrete terms, research findings indicate that such hotel sectors need to speed the ICT implementation. ICT as such doesn’t directly increase the firm’s profitability, yet there is an indirect positive impact of factor ICT on a firm’s financial performance that emerges through other competitiveness factors, such as differentiation, qulity or image, which helps firms to stay competitive on the...
Words: 10644 - Pages: 43
...Diaz THE HISTORY OF HOTEL & RESTAURANT MANAGEMENT I observed that Travelers throughout the world have always sought hospitable places to rest and eat. Although modern hotels feature conveniences such as televisions, en-suite showers and minibars, they fulfill the same purpose as ancient rooms and boarding houses. The history of hotel and restaurant management goes back many years but has always involved the essential concept of hospitality. The term "hospitality" derives from "hospice," meaning a place of rest for travelers. EUROPE In the Middle Ages, European monasteries and abbeys first opened their doors to offer hospitality to travelers. Over time, business people took over the management of many of these inns. During the 19th century, the Industrial Revolution heralded the opening of hotels in Europe's major cities. The owners of many of these hotels aimed to attract wealthy travelers by building intricate and ornate buildings. Throughout the 20th century, hotels sprang up across Europe in mountain and resort regions. The European hospitality industry is a growing industry and encourages its managers to develop an international approach to hotel and restaurant management. INNS FOR TRAVELERS From the beginning of the enterprising individuals built and developed inns to serve the needs of pioneers traveling across the country. These inns initially offered only basic facilities, but then as competition grew, they began providing more extensive services for those prepared...
Words: 4013 - Pages: 17
...Dictionary of Travel, Tourism and Hospitality By the same author Britain – Workshop or Service Centre to the World? The British Hotel and Catering Industry The Business of Hotels (with H. Ingram) Europeans on Holiday Higher Education and Research in Tourism in Western Europe Historical Development of Tourism (with A.J. Burkart) Holiday Surveys Examined The Management of Tourism (with A.J. Burkart eds) Managing Tourism (ed.) A Manual of Hotel Reception (with J.R.S. Beavis) Paying Guests Profile of the Hotel and Catering Industry (with D.W. Airey) Tourism and Hospitality in the 21st Century (with A. Lockwood eds) Tourism and Productivity Tourism Council of the South Pacific Corporate Plan Tourism Employment in Wales Tourism: Past, Present and Future (with A.J. Burkart) Trends in Tourism: World Experience and England’s Prospects Trends in World Tourism Understanding Tourism Your Manpower (with J. Denton) Dictionary of Travel, Tourism and Hospitality S. Medlik Third edition OXFORD AMSTERDAM BOSTON LONDON NEW YORK PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Butterworth-Heinemann An imprint of Elsevier Science Linacre House, Jordan Hill, Oxford OX2 8DP 200 Wheeler Road, Burlington MA 01803 First published 1993 Reprinted (with amendments) 1994 Second edition 1996 Third edition 2003 Copyright © 1993, 1996, 2003, S. Medlik. All rights reserved The right of S. Medlik to be identified as the author of this work has been asserted...
Words: 133754 - Pages: 536
...Introduction Globalization is a common word of a major issue in today’s world. It may be referred to many phenomenon consuming politics, technology, corporate strategy, markets, trading, and consumer behavior (Nooteboom 1999, 56). This article is to understand the concept and behavioral changes as a result of globalization towards tourism and hospitality industry in order to construct wider understanding of its negative and positive impacts. Globalization, as a meaning of its term, clearly stated the understanding of product or service market involving two or more countries to serve the worldwide market outside their local networks. It may be referred as the highest commercial development for any company internationally (Teare, Boer 1993, 194). Product trading and media communication, which makes information as a trade good are the division of two main principal or concept in order for a company to further spread their trading power towards utilizing globalization benefits. Globalization is mostly involved by Mega Corporation, multinational and the consumer themselves. Under the economic perspectives, it clearly shows that globalization referred to the increasing of market interdependent and production in two or more countries through trading in goods or service (Teare, Boer 1993, 194). As the trade radius become international, globalization gives an increase of labor workforce- in which international division of labor is achieved by the fragmentation of international production...
Words: 4157 - Pages: 17
...sugar-cane fields, account for about 70% of the population; the remainder includes Africans, Creoles, Chinese, and Europeans. At independence in 1968, the country was poor, with a per capita income of around US$260. However, the government has successfully diversified the economy into textiles, tourism, and financial services. In recent years, new economic poles like information and communication technology (ICT), knowledge, healthcare, business-process outsourcing, seafood and high-tech manufacturing are emerging. The national objective is to graduate Mauritius to the league of high income nations by the 2020s. In 2011 GDP at market price is Rs324.8bn and GDP per capita income (PPP) of $14,000 is one of the highest in Africa. The country has benefited from its political stability (it is a multi-party parliamentary democracy), and ethnic tolerance. Economic Policy The Mauritian economy has been affected by changes to the world trade regime. The World Bank says that, according to one estimate, the ending of the Multi Fibre Arrangement (MFA), which governed world trade in textiles and garments, in January 2005, and the phasing out of sugar preferences in 2008 could cost Mauritius as much as 8–9% of GDP, 20% of exports, and 40% of government revenue. Increasing living standards were already undermining the country’s competitive position in labor-intensive sectors such as sugar and garments. Rising world commodity prices, especially for food and petroleum products, have also...
Words: 1200 - Pages: 5
...This is the pre-published version – For final version see: Andriotis, K. (2004). European Union Influence Over Tourism Employment. Tourism - An International Interdisciplinary Journal, 52(3): 277-284. ABSTRACT This paper examines the role of the European Union (EU) in influencing employment in the tourism industry of its member states. Tourism in EU accounts for about 5% of GDP and approximately 7.4 million persons are directly employed in tourism. The figure of persons directly employed in tourism varies from 1.7 to 7.8 depending on the member state. Due to the potential of EU tourism for generating jobs in this paper undertakes a review over the problems related to tourism employment in member states and analyses the formation and development of EU policies and initiatives towards tourism employment. Finally, this paper discusses the implications of the findings for tourism employment in EU and provides the conclusions of the study. Keywords: Tourism, employment, European Union, policies. INTRODUCTION The greatest diversity and density of tourist attractions has made Europe the most visited destination worldwide and tourism among the leading growth industries in the European Union (EU). Tourism in EU accounts for about 5% of GDP and approximately 7.4 million persons are employed in enterprises such as hotels, catering establishments, travel agencies, car rentals, and various tourist attractions and leisure outlets. However, tourism employment patterns vary considerably...
Words: 4605 - Pages: 19
...within hospitality industry 8Conclusion 11 2 Leadership: Steve Jobs The aim of the work is to consider the leadership style of the Apple's CEO Steve Jobsthrough the analysis of the articles and works connected with his business activity; it is alsonecessary to contemplate on the way his leadership style and ideas can be applied withinhospitality industry. Introduction Leadership ideas at present acquire new meaning in the hospitality industry;leadership is subjected to close research from the theoretical and practical viewpoints, as wellas from the viewpoint of its relevance and application to the hotel and hospitality business ingeneral. It has become evident, that hospitality industry needs talented leaders no less thanother economic and business areas, but as far as hospitality sector possesses very peculiar features, and is concentrated on providing its customers with unique services, leadership inthis sector is not universal, but is clear that leadership ideas taken from other prominententerprises and personalities can be used, modified and applied to the sphere of hospitality business. This paper is an attempt to analyze one of the prominent leaders of the present timethrough the key features, which make him that prominent, and to see, whether and how thesefeatures can be used for the improved performance in the hospitality sector. The key issues to be analyzed are what personal and business characteristics the leader possesses and should possess in hospitality business...
Words: 3525 - Pages: 15
...WHY TURKEY? THE BRIDGE TO THE WORLD You have many reasons to come to Turkey! Turkey is an attraction to everyone in the world because of the spiritual and physical features which are unique to each single city. For example, İstanbul is the only city in the world that connects two continents. The city, which is located in both Asia and Europe, has been the capital city for many civilizations for thousands of years throughout its history. Turkey is more than a bridge between two continents. Actually, Turkey is a country in which East and West meet in a much broader sense. Turkey has been successful in blending these two cultures and being home to cultural and historical richness and legacy for thousands of years. A WORLD OF SCHOLARSHIP OPPORTUNITIES The chance to study abroad is a dream for many students, especially in today’s global era. According to the UNESCO, more than 3,6 million students were enrolled in higher education abroad in 2010, and the number is increasing every year. In this challenging global market, there are a wide variety of scholarship opportunities in Turkey available just for you. Many of these scholarships are provided by the State. For more information, please visit http://www.turkiyeburslari.gov.tr/index...
Words: 1689 - Pages: 7
...Contemporary Issues In Hospitality Management | | A critical investigation into the enabling and inhibiting factors effecting restaurants propensity to provide local food | | Student No. 09823206 | 8/12/2011 | HH300UWords: 2485 | It is apparent there is growing pressure from global, national and social stakeholders for businesses to become more sustainable in their practises. Although defining sustainable food consumption is fraught with difficulties it is widely accepted to include economic, social, cultural and environmental factors (Reisch 2010). A growing and contentious issue within this framework is the provenance and locality of ingredients within the food-related industries. A change in consumer attitudes towards more ethical consumerism is increasing pressure on food retailers to meet this demand. It could be said restaurants act as a medium for food producers to reach consumer markets, therefore present a suitable context to investigate this topic. Therefore this paper aims to investigate the contributing factors as to why restaurant operators may choose to either adopt or incorporate a ‘local’ ethos, and the rationale to cater for this contemporary trend. The government appears to be making some effort to help the local food sector grow. This could be a result of external pressure from the EU in their commitment to rural affairs (as seen in the recent Common Agricultural Policy reforms CAP 2003-2004) or simply more representative of the general...
Words: 3334 - Pages: 14
