EUROPEAN UNION E-COMMERCE:
CONSUMERS RIGHTS AND PROTECTION ON THE INTERNET

PICHAYAPONG PICHAYAPONGS U 3055471

CONTENTS

I INTRODUCTION 3
II THE EUROPEAN DIRECTIVE OF 20 MAY 1997 CONCERNING DISTANCE CONTRACTS 3 A The distance contract 4 B Written confirmation 5 C Cooling-off period 5 D Tax payable on goods 5 E Credit card fraud 6 F Special protection 6 G Directive 97/7/EC of The European Parliament and of The Council of 20 May 1997 on the protection of consumers in respect of distance contracts 7
III SECURITY AND CONFIDENCE ON THE WEB 7 A Asymmetrical cryptography 8 B Electronic payments 9
1 Europe Adopts Legislation to Expedite E-payments 9 C The labelling of websites 9
IV GOVERNMENT REGULATION 10
V CONCLUSION & RECOMMENDATION 10
VI REFERENCE 11

I INTRODUCTION

In the past decade, the boom of the internet in Europe and the emergence of e-commerce has led to a broader of the commercial offers that can be proposed to the consumers. Indeed, an expansion in internet offering come the demand for online security regarding the rights and interests of the internet users and also the development of the internet implies a certain number of adaptations to efficiently protect the consumer. In Europe, a person considered as a consumer is protected by the consumer rights.[1]

As texts and laws directly dealing with e-commerce are very uncommon, on 20th May 1997 the European Parliament and the Council adopted Directive 97/7/EC regarding the protection of consumers in respect of distance contracts. Therefore, the contracts concluded in an electronic form between a salesman and a consumer is also come under the protection of consumers for distance contracts, as it concluded between partners who do not concretely see each other.

The main text represents about concerning in electronic commerce and the protection of consumers