... |6 | |Origin of the report |6 | |Objective of the study |7 | |Scope |7 | |Methodology |7 | |Limitations |8 | |Training |8 | |Types of training |9 | |Methods of training |10 | |Impotence of training |11 | |History |12 | |Customer Service Department of Grameenphone |13 | |Training of Customer Service |15 ...
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...“save”) “Specifications” lists the only requirements ROLE-PLAYS Any student able to attend in class The assignment submission is to be done in the normal manner with the following statement completed for the relevant section about the role play>>> “Part .... I performed the role of ....................... in a role play on ..........(date) .......and it was assessed by ......................(name of assessor)......................” Any student UNABLE to attend in class May (a) use Skype conferencing (or any other video conferencing tool available to the candidate); (b) video the role-play and submit electronically; or (c ) Write out the ENTIRE DIALOG that would take place during the role-play eg Customer: “I work as a buyer for ...” Mary: “I understand ...” Customer “A few...” . PRESENTATIONS All presentations are to be made in Powerpoint. They should be presented in class. Any student UNABLE to attend in class May complete the Powerpoint slides as would be used and include in the assignment submission the following statement completed for the relevant section about the presentation: “Part .... I performed the presentation on ..........(date) .......and it was assessed by ...................... (name of assessor)......................” (Procedure is a guide only – remember you must meet Specifications) BSBMJG502 Establish and adjust the marketing mix 1 BSB51215 Diploma of Marketing Queensford College REQUIRED SKILLS AND KNOWLEDGE This section...
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...|BSB50207 Diploma of Business | |Unit Code & Title: |BSBMKG501B: | | |Identify and evaluate marketing opportunities | |Assessments Type |Report Writing & Presentation | |Assessment No: |One | |Delivery and Assessment Mode(s) |Classroom | |Term |One | |Unit Duration |Three Weeks | Assessment 1-Report Writing & Presentation BSBMKG501B Identify and evaluate marketing opportunities BSB50207 Diploma of Business Version 2.1 Australis Institute of Technology and Education ABN 17 120 701 911 Address Level 2, 25 George St, Parramatta, NSW 2150 AUSTRALIA P +61 2 9633 1222 F +61 2 9633 1888 E info@australisinstitute.nsw.edu.au W www.australisinstitute...
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...Report No: - 01 The proposal submitted as a partial requirement of BRM course on the research Topic “Determination of customer satisfaction level of BRAC Bank Ltd.” Prepared for:- Md.Zamanur Rahman Associate Professor Faculty of Business Administration Eastern University Sec : 3 Subject Code: BUS (302) Subject Title: Business Research Methods Prepared by:- Name ID Md. Imtiazul Haque 123200002 Shubha Banik 123200098 LETTER OF TRANSMITTAL April 17, 2015 Md. Zamanur Rahman Associate Professor Faculty of Business Administration, Eastern University Subject: Submission a Report on “customers’ satisfaction level of BRAC Bank Ltd.” Dear Sir, The report at your hand is on customer satisfaction level of BRAC Bank Ltd. You assign us to prepare this report as a part of the Business Research Methods (BUS-302) course requirement. I make a short recherché to do our report. While preparing this report, I have tried to follow your instructions given in the class. I believe our report contains information help us to make a clear recognize about Promotional Management. I really enjoyed doing such a challenging assignment. If you have further queries regarding this paper, I...
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...You are working as an intern with MacTaggart Consulting, an organisation who deliver training on customer-related issues. As part of your training you have been asked to write an evaluative report on the customer care culture of an organisation of your choice. Other interns are based in different parts of the consultancy. You have been encouraged to keep in touch with each other and form a mutual support group. You decide to call a meeting with the other interns to discuss the report task. Your mentor says she would like to come along to hear how things are going and she offers to chair the meeting. Send out an invitation to the meeting by email. Since this is a notice of meeting it should include the topic, the date and time, and a proposed venue. You need at least four interns at your meeting. Don’t forget to ask them to get back to you with availability as well as the details of their chosen organisation. You will need these details for your agenda. Once you know who is attending, create an agenda for the meeting. Each intern will speak about the organisation they’ve chosen and how their research is progressing. This means each person will be responsible for one agenda item. Prepare your own agenda item. This will involve making notes on your progress so far; what you’ve found out about your chosen topic; what difficulties (if any) you’ve encountered; and what proposals you’re considering. You can create a brief electronic presentation if you think it...
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...paper will reference Stater Bros. Kiddie Korner's values, mission, vision and SWOTT Analysis with the four perspectives of the scorecard that includes financial performance, customer knowledge, internal business process, and learning and growth. Financial Perspective/Shareholder Value Sater Bros. has strong values, vision, and mission statement. Having these elements in place will help our new division reach our goals and achieve targets. When evaluating financial perspectives and shareholder values, we must ask ourselves: “how can we ensure value and sustain financially moving forward?" The objectives of Sater Bros. financial perspective is to increase revenues, manage operating cost, and improve sales. To accomplish these goals, we will utilize our drop-in childcare service to increase sales. Customers will spend more time in the store without the hassle of having children in tow. Also, over time we will find new and innovative ways to decrease operating cost while adding value to our customers. We will accomplish this by using financial reports to evaluate out financial productivity and stability. Customer Value Perspective Our customers will determine if we are successful. State Bros Kiddie Korner will work to increase customer satisfaction...
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...implement problem-solving strategies. The terrorist attack on September 11, 2001 immediately affected the profitability of the airline industry. Leisure travel has been significantly affected because of initial fear of flying and continued increase in security measures. To date, Classic Airlines, although subject to a 10% decrease in market share price, remains profitable. However with low employee morale and decreasing customer loyalty, evident in a 19% decrease in the number of reward members and a 21% decrease in flights of current members, the executive leaders of Classic Airlines elect to reduce costs over an 18-month period. Challenges of reducing expenditures, increasing employee morale, and increasing customer revenue are at the forefront of strategies for the marketing success of Classic Airlines. Problem Solving Method “The best outcomes usually come from problems that are dealt with early on” (Stark, 2012, para. 2). By developing a process that frequently accesses employee and customer satisfaction, companies can remain proactive in...
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...that would enable me to utilize intoaudit field. Ability to work successfully in averseand experience situations. Innovative problem solver, who thrives on challenges excels under pressure and gets the job done. Bright, confident and responsive individual, who possesses outstanding interpersonal skills and the ability to resolve problems and disputes. Skills Summary Audit Skills Report Preparation Written Correspondence General Office Skills Microsoft Office Skills Customer Service Scheduling Marketing & Sales Professional Presentations Good command of both written & spoken English Professional Experience Call Center Supervisor - Senior Specialist Dec.-2010 to Present To ensure that the Call Centre agents are providing accurate information on all banking products to customers by using newly adopted tools and techniques, to work on achieving the set sales plan, achieve optimum customer satisfaction Author professional correspondence to customers and vendors. Monitor & coach agent’s calls to spot opportunities for any improvement in the service provided. Distribute workloads on subordinates, and set action priorities and time for implementation. Ensure that agents perform filing and carefully maintain bank data, documents & forms in an efficient and secure manner and according...
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...strategies. 12 2. Suitability, feasibility and acceptability to stakeholders of the strategies 14 3. Ranking and scoring the strategy. 16 III. Compare the roles and responsibilities for strategy 20 IV. Identify and evaluate resource requirements to implement a new strategy for Apple Inc. 24 V. Propose targets and timescales for achievement in Apple Inc. to monitor a given strategy 28 Conclusion 36 Reference 36 Executive Summary Business Strategy is a subject to develop the learner’s ability to evaluate and select strategies appropriate to business organizations. This will involve an analysis of the impacts of the external operating environment and the need to plan organization strategies to ensure effective business performance. (Business Strategy course book, BPP professional education, 2004). The report is to address the following areas: This is a continuation of your previously prepared report for Assignment 1-Strategic plan. It reviews the previously prepared report on Apple Inc., the directors are now interested in examining the various approaches to strategy evaluation and selection that are applicable to Apple Inc. In addition, the directors are also keen to analyze how strategy implementation can be realized in the company. * Evaluate possible alternative strategies such as substantive and limited growth...
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...measures because of various reasons. Hospitals get more patients depending on the quality of service they provide. To ensure they get the customers, they seek to provide the best quality of medical care. Hospitals use this information on quality measures to self-evaluate themselves and set goals (Menlik, 2012). Also, insurance companies are becoming keener on expenses that result from negligence and ignorance at hospitals. A case in point is insurances like Medicaid, which are no longer comfortable paying expenses incurred from Catheter-Associated Urinary Tract Infections. Patients are also becoming proactive with the care they receive. Many hospitals have been subject to lawsuits because of accidents that occur at the hospital such as patient falls. Performance based evaluation of employees requires an evaluation of the standard of care they provide. A nurse is responsible for their patient throughout their shift. In the event of a patient fall, it will negatively impact on their performance. Laws have also been improved to require assessment of the quality of hospitals. Finally, insurances require quality reports on the voluntary basis. Insurances are seeking to tie reimbursement based on quality. An example is paying for performance and other initiatives that are based on quality (Mensik, 2012). These initiatives evaluate both hospitals and care providers on the quality of service that they provide. Centers for Medicare and Medicaid usually withhold a...
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... Unit aim This unit provides the learner with the understanding and skills to plan strategies to improve an organisation’s supply chain Unit introduction This unit focuses on how the concept of supply chain management and logistics is based on the idea that every product that reaches an end user represents the combined effort of multiple organisations which make up the supply chain and that until recently, most organisations paid attention to only what was happening within their own business. Few organisations understood, much less managed, the entire chain of activities that ultimately delivered products to the final customer. This resulted in ineffective supply chains. In this unit, learners will develop the knowledge that, today, many organisations realise that effective management of supply chain activities can lead to increased customer value and achieve sustainable competitive advantage. Supply chain activities cover everything from product development, sourcing, production and logistics, to the information systems needed to coordinate these activities. Learners will discover that the organisations that make up the supply chain are ‘linked’ through physical and information flows. Physical flows involve the transformation, movement and storage of goods and materials and are the most visible piece of the supply chain. Of equal importance are information flows as they allow the various supply chain partners to coordinate their long-term plans and control the day-to-day...
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...problems and to evaluate the feasibility of implementing an ERP solutions, including SAP and the administrative information systems of Oracle ERP. The Bandon Group is a family owned office machine distributor, with four decentralized divisions in four different markets in the western United States, Portland, Oregon; Phoenix, Arizona; Salt Lake City, Utah; and Denver, Colorado (Sumner, 2005). The Bandon Group objective is to provide high quality equipment, excellent customer service, and excellent sales organization professional service organization at cost-effective prices. The Bandon Group initially distributed office machine such as copiers, electronic printers and faxes, but because of their exceptional growth in sales, reputation for quality and superior service, they began expanding into information systems consulting, digital imaging, color graphics, document outsourcing and management services. By 1994, the Bandon Group had outgrown its information systems and customers were requesting more streamlined operations such as web-based interface online meter readings, online invoicing, and e-business solutions. Also, there was a problem with integration among the four different sales prospecting/CRM environments and the central administrative information systems. Also, the administrative systems were not grounded with a relational database technology that would allow cross-functional integration (Sumner, 2005). Therefore the scope of this study is to evaluate the feasibility...
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...Business Report Ideas 1. Investigate the problem of worker theft and recommend ways to decrease it. 2. Investigate the pros and cons of requiring workers to wear uniforms. 3. Report to your management what other companies are doing to increase ethics awareness among employees and recommend a course of action for your company. 4. Report on current means of reducing shoplifting and recommend which methods your store should institute. 5. Report on the challenges of an aging workforce and ways to cope with those challenges. 6. Evaluate the pros and cons of flextime and whether your company should adopt it. 7. Advise your company on developing an employee wellness program. 8. Report on the problems of sexual harassment in the workplace and design a program for preventing it. 9. Advise your company on the pros and cons of offering workers child care or elder care benefits. 10. Report on telemarketing and whether your company should use it to increase sales. 11. Show the value of and design a diversity-awareness program for your company. 12. Examine what recruiters look for in cover letters and resumes. (How are Web-based versions of these documents different from the hard-copy version? Is a resume that can be scanned the same as a Web-based version? Advise fellow students about what to do.) 13. Determine what general retirement policies your company should adopt. (Statistics show that our population is aging...
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...Report Week 3 Lisette Rodriguez HRM/531 May 02, 2011 May 02, 2011 Memo To: Sales Team Subject: Training and Mentoring Program for InterClean/EnviroTech sales team Due to the departmental changes and restructuring of the sales team, we have developed a training and mentoring program. The program has been developed in order to align our workplace training with our business objectives. We have been doing things differently for quite some time. Although we have been effective in maintaining and growing market share as separate entities, we must capitalize on having two completely different sets of resources. I know that each company has had its individual road to success; however, we must come together to form a unique blend of unity as we merge the two philosophies. In the past, we sold products to customers to achieve our sales quotas. The new training will be to improve our service based sales. This training will provide the sales team with the opportunity to learn our new way of selling. It will involve getting acquainted and building rapport with the customer. This will further engage the customer and give them a sense of trust. By earning their trust, they will be more likely to share their product deficiencies with us. The training will provide us with the listening tools to receive the information given, and base their product need off of what we gather from them. With the new tools, we will be able to paint the picture for the customer and assure...
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...BSBMKG501B Identify & Evaluate Marketing Opportunities PRACTICAL ASSESSMENT TBS Consulting Fax: (07) 32691143 | PO Box 316 Sandgate Q. 4017 Putting the pieces together | admin@tbsconsulting.com.au PDF Created with deskPDF PDF Creator X - Trial :: http://www.docudesk.com BSBMKG501B Investigate & Evaluate Marketing Opportunities This unit of competency describes the performance outcomes, skills and knowledge required to identify, evaluate and take advantage of marketing opportunities by analysing market data, distinguishing the characteristics of possible markets and assessing the viability of changes to operations. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. BSBMKG501B Investigate & Evaluate Marketing Opportunities contains employability skills. Instructions to the candidate 1. Read the relevant chapter(s) of the nominated texts included in your Candidate Study Guide. Read relevant texts from the list of suggested reading websites, industry journals and forums provided. Read each of the practical activity assessments for this unit of competency before commencing. 2. Answer all of the requirements of the practical activities. Keep in mind you are studying a Nationally Recognised Diploma unit of competency. Your answers must reflect the depth of knowledge and understanding expected of a person who can work without supervision and demonstrate a level of judgement and decision making. 3. This...
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