...the classes required for my major, which is pharmacy. I saw my active listening skills improve with the integration of emotional labeling. Also, I found my confidence and willingness to participate or initiate a difficult conversation grow exponentially because of the new strategies introduced during this class. Also, in a difficult conversation I have found myself becoming less defensive and more open to hearing the thoughts and opinions of the other person. Although I have made major improvements from the beginning of the semester, there are still areas that need attention and improvement. These areas include my facial...
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...saying. By practicing active listening skills a consumer would sense that the CSR cares for their business as well as gain knowledge about the service situation. Ways to improve your active listening skills are be ready to listen, take notes, show you are listening, ask question and restate the customer’s problem in your own words. An individual should always be ready to listen physically and mentally; body language and facial expression play a big part in my opinion. Learn how to block out any distraction they may side track you from what you are being told. Be ready to take note; carry around a little notebook and pen. During the conversation write down the key points or whatever you believe will help you come up with a solution. Let the speaker know that you are taking note so they can speak clearly and slowly enough so that you understand. Show the speaker you are listening to them using body language (but nodding your head etc.) or keeping eye contact the whole time. You can even ask question to determine what the cause of the problem was. Even if you have to ask a lot of question the speaker will know you are putting forth your best effort to understand what is being said. After you hear the speaker out recite their problem back to them in your own. By following these steps an individual can improve their active listening skills 2. Which service situation promote effect listening and feedback? In my opinion, a call center is an example of a service that can handle...
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...EVAN 101 EXAM 5 STUDY GUIDE All questions are taken from Evangelism Is… by Dr. Earley and Dr. Wheeler. You do not need to memorize these passages. Only be familiar with the content. Be able to identify the following verses as they are written in the textbook and have an understanding of Dr. Earley’s and Dr. Wheeler’s teachings on the following verses. John 1:14 (ch. 22) And the word became flesh and dwelt among us, and we beheld His glory, the glory as of the only begotten father, full of grace and truth Acts 1:8 (ch. 22) But you shall receive power when the Holy Spirit has come upon you; and you shall be witness to me in Jerusalem and in all Judea and Samaria; and the ends of the earth Proverbs 11:30 (ch. 23) The fruit of the righteous is a tree of life, And he who wins souls is wise John 13:35 (ch. 24) By this all will know that you are my disciples, if you have love for one another John 2:1–10 (ch. 25) Luke 19 (ch. 25) John 6:1–14 (ch. 25) Matthew 25:38–40 (ch. 27) Chapter 22 According to Dr. Earley, the United States has shifted from a Christian nation to a _Post Christian_ nation. (Be able to fill in the blank.) Jim Peterson defines our “secularized society” as _people without a religious framework_. (Be able to fill in the blank.) According to Dr. Earley, the “peanut butter and jelly approach” to evangelism requires both proclamation and _Affirmation. (Be able to fill in the blank.) Proclamation evangelism is primarily...
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...Communication Recommendation’s MR slone Interpersonal Communication Summer Beretsky 02/11/2013 Dear Chris and Shelbie I am writing to you to give you some advice on Interpersonal Communication. I will explain on the importance of this to have a long and healthy relationship and of course how to communicate effectively. There are tons of topics to explore to do this but I have chosen in my eyes the top five to explore and explain for you. Make sure to take this advice on and apply this to your relationship and you will watch it flourish into much more. Identify the barriers to effective communication I will start out with the common barriers and how to get past them. The three common barriers are Silence, placating, and playing games. Silence is something that is used a lot against each other in a relationship when one is mad or hurt or as some might understand it as the silent treatment. One marriage therapist reports that people most commonly resort to silence when they are angry and/or hurt, when they are unable to communicate their feelings, or when they want to punish their partner (Slupesky, 2010). This can be very unhealthy for your relationship and can be very phsycologicalely damaging. It is best no matter the situation or why you’re mad or angry to always be open and honest. The only way to get past the anger or hurt is my communicating to each other. Sure in some point in life we have all used this to in our own way teach our partner a lesson. This is something...
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...Noelia Gomez ENC 1101 (Saturdays) 9/20/2014 Essay 4 Topic: Empathetic Word count: 1000 Empathetic Have you ever put yourself in someone’s shoe? Or have the ability to understand what they are feeling? I would say all of us, in one time or another has done it. I know I have. Purchasing a new home or a loss of someone special are some of the examples, we can relate of sharing someone’s emotional state. From birth we are showed the principles of appreciation by imitating our parents thru their sympathy towards us. As we grow up we develop skills that help us learn how to be good listeners, have feeling and show compassion for another human being. Undivided attention is one of the key of showing empathetic to a person. We always tend to interrupt to get our point across. Listening is not a talent that is easy to develop. Hearing is when you listen but you are thinking about something else, and listening is something you choose to do, while at the same time you are analyzing what the person is saying. It is recognizing not only what is said but how it was said. While listening is a big factor, sharing the person affection is part of it as well. Fear, anger and happiness are some of the emotions we uncover when we portray empathy. It’s very difficult to relate with them at the time you are having a situation being explain to yourself. You have to gain experience thru the years to know how to express them. Most of the persons can relate to them because they...
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...fulfillment that every individual needs. In your relationship, you have already made the necessary steps to achieving a meaningful and long-term marriage by seeking advice. Every relationship is not perfect. There will be some barriers that come throughout your marriage, but with awareness and preparation, you can work through them and maintain a healthy relationship for many years. By taking an Interpersonal Relationship course, it has given me the necessary tools to become more aware of relationships and communication with others. Throughout this letter there will be several topics that will prove vital to the success of your future marriage. The principles of Interpersonal communication will help develop strategies for your life, improve empathetic listening, and the importance of managing interpersonal conflicts will serve as a guide to a long and healthy marriage. As a couple, you have made the choice to settle down with the man/woman of your dreams. You have decided that you are going to be married and by seeking advice, you are making the first step to maintaining the love and respect you are so passionate about in your relationship. The first step is: To know the principles and misconceptions in Interpersonal Communications “Interpersonal communication is a social process, and we usually engage in interpersonal communication for one of three purposes: to meet personal needs; to learn about ourselves, other people, and the world; and to build and maintain relationships” (Sole...
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...Effective Listening Strategies BSHS 385 April 21, 2015 Dr. Barbara Hughson Effective Listening Strategies Effective listening is an important part of the human service profession. This paper will review three articles about effective listening. For each article, I will provide a summary that includes my thoughts of the article, what was learned about effective listening, and how I can apply it to my daily life as a human service professional. I will also discuss my thoughts on how I will use these strategies and how effective they may be. The first article I read is called “Listen Carefully." This article is discussing teaching listening skills to school-aged children. Some of the research reviewed shows the importance of listening when it comes to human learning and development. Learning how to listen is the first skill in language most children will develop first. Once children begin school, listening becomes even more important because the majority of what children learn is through listening. An interesting fact to me was when McPherson (2008) stated, “Teaching listening skills to middle school at-risk readers improved their reading comprehension scores and found that listening to a story while reading the story's words also improved elementary children's reading comprehension.” (McPherson, 2008) This speaks volumes to me especially when the teaching of listening skills in the classroom is not being done today. Teachers who start teaching listening strategies have...
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...Minerva is the most empathetic person in the time of the butterflies because. she converses deeply with others, and strives to bring out fundamental social change . As a result of minerva's good listening skills and her ambitions to change society this proves that minerva is the most empathetic character . Minerva is empathetic in many ways , this includes her respect for her dads insights and her ability to listen to him . For example in the situation she is put in when her father. When minerva finds out her father has another family with another women , she expresses her feelings by by talking to her father about it . She even crashes his truck and lets him know that she is angry but she does talk it out with him and listens to him. She really wants to know what was his reasoning minerva uses the trait that Marhsall Rosenburg stated ,...
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...remaining in the position until the team is dissolved. | Correct Answer: | any member of the team becoming the leader at various times. | | | | | * Question 3 1 out of 1 points | | | Chantell is the manager of the claims department for a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication?Answer | | | | | Selected Answer: | downward | Correct Answer: | downward | | | | | * Question 4 1 out of 1 points | | | Javon explains a new policy to his staff which prohibits the use of office computers for personal e-mail. Several of the employees frown at the news and one staff member makes a sarcastic remark. Steve’s staff isAnswer | | | | | Selected Answer: | giving feedback. | Correct Answer: | giving feedback. | | | | | * Question 5 0 out of 1 points | | | Two or three employees working on a report at the same time using an electronic whiteboard would be an example of the use of ____ software.Answer | | | | | Selected Answer: | presentation | Correct Answer: | collaborative | | | | | * Question 6 1...
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...Outline the primary skills used in counselling relationships This essay intends to introduce the reader to the most important skills involved within developing and maintaining a therapeutic relationship between a client and the therapist or counsellor. The onus will be on Humanistic counselling but many of these skills are central to all counselling types. Humanistic counselling is a process whereby the eventual goal is to facilitate the client in developing a personal understanding of self, and form a realisation of their own psychological needs and desires. It is, in essence, a route to empowerment for the client. Carl Rogers, father of client-centred therapy, described the client as an ‘organism’ whose natural tendency is a need to grow and develop: "The organism has one basic tendency and striving - to actualize, maintain, and enhance the experiencing organism” (Rogers, 1951, p. 487). This ‘actualisation tendency’ can only happen with the help of the therapist and their establishment of the perfect growing conditions. It is these that help launch the therapeutic relationship between the counsellor and client: “If I can provide a certain type of relationship, the other person will discover within himself the capacity to use the relationship for growth and change, and personal development will occur” (Rogers, 2004, p. 33). There are six conditions involved in a therapist-client relationship. The first involves the client and therapist entering into a psychological contract...
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...communication that allows for and requires a deep evaluation of self when it comes to communication as well as listening with the intentions of relating to the speakers feelings. The objective of nonviolent communication is to develop a relationship in trust and honesty as it pertains to language and communication. The text offers a completely different approach to our personal feelings and how they relate to how we receive people’s words, as well as are words and request are received by other people. It challenges people to examine language in a way that is emotional, critical and transformative of our contemporary ways and norms of communication. ` Nonviolent communication (NVC) has four components to communicating nonviolently, 1.) Observe what’s actually happening in the situation 2.) State how we feel when we observe this action 3.) Say what needs of ours are connected to these feelings 4.) Make .request based on that. The major themes of the text are centered on these components. Nonviolent communication is rooted in the notion of giving from the heart, and the four components listed above are the steps that Rosenberg states are the beginnings to giving form the heart in communication. Also Rosenberg state that NVC is based in honest expressions through the four components. When practicing NVC one must also receive empathetically, meaning instead of listening with the intentions of defending yourself against every point the speaker, you should listen to the what the...
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...Table of Contents Assessment cover sheet………………………………………………………………………1 Plagiarism Declaration…………………………………………………………………….....2 Cover Sheet…………………………………………………………………………………..3 Brief Introduction……………………………………………………………………………4 Dialogue……………………………………………………………………………………...6 Analysis Effective skills………………………………………………………………………..10 Ineffective skills……………………………………………………………………...12 Improvement on Ineffective skills……………………………………………………13 Conclusion……………………………………………………………………………………14 Reference list…………………………………………………………………………………15 Brief Introduction Gia is a biographical film about the life of Gia Ccarangi. Gia is from Philadelphia, and moves to New York to become a fashion model. She quickly moves to the forefront of the modelling industry. Her persistent loneliness after the death of Wilhelmina, her mentor, drives Gia to experiment with drugs. She becomes romantically involved with Linda, a make-up artist. After a while Linda begins to worry about Gia, and the extent of her drug use, and gives Gia an ultimatum – “Me or the Drugs” After numerous failed attempts at reconciliation with Linda and her Mother Gia begins to abuse heroin. Eventually, and with great effort, Gia is finally able to stop using drugs. She has by this time however contracted HIV from an infected needle and dies from AIDS related complications in 1986, aged 26. The scene selected is set in Linda’s apartment, where Linda, holding up Gia’s drugs, gives Gia the ultimatum “This or...
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...Week Two Individual: Using Language Effectively Maria Lobitos XCOM/200 March 23, 2013 Ellen Riordan The importance of listening in communication is colossal. “The importance of listening in communication is often well illustrated when we analyze our listening skills with those closest to us.” (Staiano. 2006.) For example, when we are conversing with family members such as spouse and children. When our children are talking sometimes we respond with uh-huh when they are trying to tell us something. Then when we are asked with a question, we respond with, “I am so sorry but what did you say again?” We tend not to listen completely because we are occupied on coming up with a response. Also even when listening to a music. Our mind tend to wonder and not really paying attention to the words of the song we are listening to. One of my experience in the past in regards to having a hard time listening was when we had a staff meeting at work and I was not able to properly decode information that did not make sense to me. It is because my own attitude of “already know the topic” that I brought to the staff meeting had an effect to my ability to listen to the manager. Since I already knew the topic, I was not that focus to the what the manager was saying and when the time came and the manager asked a question, I was not ready to respond. I was more preoccupied with my own thoughts that I did not focus on the message. Also, since the topic has been discussed many times...
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...Climate essay The following paper explains the importance of active listening in the workplace. It also explains how supportive and defensive climates can improve relations in the workplace. Active listening in the workplace Active listening involves being present in every conversation you have. Listening with undivided attention communicates respect for the person with whom you are speaking. There is a big difference between hearing and listening. For example if the person responds “I hear you” but their body language shows they are not. Hearing is a physical ability that the ears receive feelings and transmit them to the brain while listening is a skill. Listening skills allow one to make sense of what another person is saying. Active listening is not always embraced in the workplace because there is such a premium value placed on multitasking. Active listening is important in all situations where people are communicating with each other. In the workplace active listening allows employers to understand their employees and create a workplace that is responsive to employee needs. For example in service industries, active listening allows service providers to better understand what customer expectations are and meet those expectations. Active listeners let people know they care about what is being said and help the speaker articulate the true meaning of their thoughts and the true source of their feelings. The active listener seeks to understand and remember what is...
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...techniques Active listening- it refers to listening attentively with one’s whole being. It requires the person to acknowledge and respond, giving appropriate feedback, and pay attention to the other’s total communication, including the content, the intent, and the feelings expressed. ( Potter & Perry, 2001) Empathy- refers to the ability to understand and accept another’s reality, to accurately perceived feelings, and to communicate this understanding to other. To express empathy, the nurse reflects understanding of the importance of what is communicated by the other person on a feeling level. Such empathetic understanding requires the nurse to be sensitive to the other person’s thoughts and feelings ( Northouse & Northouse, 1998). Silence- This is particularly useful when a person is confronted with decisions that require much thought. Silence can allow the nurse to pay particular attention to nonverbal messages such as worried expressions. To remain silent can demonstrate the nurse’s patience and willingness to wait for a response when the other person is unable to reply quickly. It may be especially therapeutic during times of profound sadness and grief ( Potter & Perry, 2001). Clarifying- This technique is used to check whether understanding is accurate, the nurse can restate an unclear message to clarify the sender’s meaning. Instead of restating the message, the nurse can also ask the person to restate it, explain further, or given an example of what the person...
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