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AN INSTITUTIONALIST STUDY ON THE PERFORMANCE MANAGEMENT SYSTEM IN A GOVERNMENT- LINKED ORGANISATION

NORHAYATI BINTI MOHD ALWI

UNIVERSITI SAINS MALAYSIA 2009

AN INSTITUTIONALIST STUDY ON THE PERFORMANCE MANAGEMENT SYSTEM IN A GOVERNMENT-LINKED ORGANISATION

by

NORHAYATI BINTI MOHD ALWI

Thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy

September 2009

ACKNOWLEDGEMENTS

I am especially indebted to my supervisor, Dr. Siti Nabiha Abdul Khalid for her constant guidance, limitless support and patience throughout the period of my study. There is no way that I would be able to repay the kindness and caring that she has shown to me. I am thankful to Assoc. Professor Dr. Yuserrie, for giving valuable inputs to my study and also to others in the School of Management, who have helped me in some way or another. I would like to acknowledge the comments made by Professor Lee Parker and other participants of the Global Accounting and Organisational Change Conference, held in Melbourne, Australia in July 2008. A special thank you is also dedicated to Professor John Burns for the insightful comments on the research. I am also indebted to my employer International Islamic University Malaysia and the Ministry of Higher Education for providing the financial support. Thanks so much also to the respondents for their willingness to share some of their thoughts and experiences, which have made my data collection easier than I would ever have thought. The experience that I have obtained during the process is such a memorable one. I am so grateful to my mother and my father, who perfectly understand my situation. They have always supported me because they believe in me. They have shown their unconditional love towards me. To the unspoken love that is shown by my husband, Mohd Khairiman, I value every minute of it. To the twinkle

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