...a certifiable Quality Management System (QMS) to ensure the consistent manufacturing of reliable, high-grade products. The ISO 9000 family for QMS provides organizations with the necessary guidance and tools for increased product quality, customer satisfaction, and a sustainable methodology to identify improvement. The new version of ISO 9001:2015 QMS, due to be published by September 2015, will center on managing risks in an efficient manner. ISO 9001 over the Years The International Organization for Standardization (ISO) was founded in 1946 to establish a common set of standards in trade, manufacturing, and technology, and it comprises national standards institutes and organizations of 163 countries worldwide. Every five years, the entire suite of ISO standards undergoes an overhaul to keep it current and updated. ISO 9001 provides a quality management standard for employees, facilities, infrastructure, training, services, and equipment across the enterprise. It was first developed in 1987 from the military, American National Standards institute (ANSI), Canadian Standards Association (CSA) and British Standards Institute (BSI) standards with 20 elements, also known as ‘buckets’. In 1994, this standard went through a minor revision with many additions and changes such as new requirements for a quality manual, quality planning and design validation. In 2000, the ISO 9001 was re-sequenced based on the process approach and the PDCA cycle and the eight quality management principles became...
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...Young Organizational Design Introduction Organization design is described as the formal process of integrating technology, people, and information of an organization. The organization design usually starts with the creation of a set of guidelines in which the members choose appropriate actions. An organization strategy is derived from the vision, statement of purpose and also from the basic philosophy of the organization. The structure of an organization usually defines the relationship among the people and their roles and responsibilities. The administrative system in an organization is responsible for governing through procedures, guidelines, and policies, Borkowski, N., (2009). The technology and information defines the processes by which the members achieve the outcomes. In order for an organization to be successful, the elements are supposed to support each other and work together toward achieving the organization purpose. Mercy Medical Center located in Baltimore, Maryland, is a premier magnet hospital. The hospital provides quality medical care to its clients in the inner city and suburbs of Baltimore. It also serves as a setting for research and educational programs. The Weinberg Center provides inpatient and outpatient treatment for cancer patients. The hospital provides the residents in the surrounding area with primary care. There are many factors that have had an effect on designing and shaping of the organization. These factors have contributed to the processes...
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...TOTAL QUALITY MANAGEMENT Everyone has had experiences of poor quality of services or even products when dealing business organization. These experiences might involve an airline that has lost a passenger’s luggage, dealing with the dry cleaner that left the clothes with stained without washing it again, or buying defective items in the supermarket. That is why quality has certain value in the customer as it gives satisfaction for them. A frequently used definition of quality is “Delighting the customer by fully meeting their needs and expectations”. These may include performance, appearance, availability, delivery, reliability, maintain ability, cost effectiveness and price. It is, therefore, imperative that the organisation knows what these needs and expectations are. In addition, having identified them, the organisation must understand them, and measure its own ability to meet them. Moreover, making quality a priority means putting customer needs first. It means meeting and exceeding customer expectations by involving everyone in the organization through an integrated effort. TQM which is Total Quality Management is defined as “A management approach that centers on meeting customer requirements by achieving continuous improvement in products (Langfield, 2009). Besides that, according to Reid and Sanders, 2010, TQM is “An integrated effort designed to improve quality performance at every level of the organization”. TQM requirements may be defined separately for a particular organization...
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...Information management CIS/207 10/08/12 Information is identified in an organization through a data management system. In an organization communication flows in five ways.1.downward 2.upward 3.lateral 4.diagonal 5.external A Data Management System consist of programs that enable you to store, modify and retrieve information from a database. A Data Management System is important to an organization because high quality data is needed in order for an organization to be successful. The goal of a Data Management System is to make raw data into high quality data. High quality data can help an organization to Increase revenue and cut expenses. Managers need quick access to correct, complete and consistent data from around the organization if they are to improve process and performance. Decisions they make and the service given to them is based on the data available to them. The data that they rely on is retrieved from a data base or data warehouse. Data bases store information and data that an organization generates from it application. This information generated can be sales information, revenue information, employee data etc.. A data warehouse is a specialized type of database that compiles data from databases so it can be analyzed. Communication that flows from a higher level in an organization to a lower level is a downward communication...
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...Consumerism Most healthcare organizations are setup for the primary purpose to care for people of a community. This creed is meant to be executed at the highest level possible. Though it is evitable that business in healthcare suggests profit is an indicator of the growth of an organization but it isn’t the primary purpose of a hospital or health care facility. Consumers of healthcare aren’t receiving satisfaction from the care they receive based on the amount they paid for it, they are more interested in the quality of care and how such care is delivered. When a patient is sick and visits a hospital, most of the time, the facility must not only care for the patient but also for their loved ones, the family and friends must be carried along in the care delivery choice and process. It is imperative that organizations meet the needs of these consumers and constantly strive to improve on the quality of care. According to Ransom et. al (2008), there is six dimensions of quality organizations should address when planning improvement strategies. Quality care should be safe, effective, efficient, timely, patient centered, and equitable. What is the difference between performance measurement and quality improvement processes: Quality Improvement is a process used to enhance the quality of care provided and performance measurement is a tool by which organizations measure whether the goal for quality improvement was actually achieved (Koss, Hanold, & Loeb, 2002, p. 82). Performance...
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...Total Quality Pioneers Corrine Oliver MGT/449 Quality Management and Productivity June 3, 2012 Becky McHatten Total Quality is achieved by continuous improvement which involves everyone in the organization. According to or reading total quality is an approach to doing business that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its products, services, people, processes, and environments (Goetsch, Davis, 2010 pg. 7). Some of the key elements of total quality management are: Strategically Based : organizations that succeed all have and must have a comprehensive strategic plan which has the following elements, vision mission, broad objectives, and activities that must be completed in order to reach the objectives. This type of plan gives an organization a competitive advantage to becoming a world class organization. Customer Focus: The customer in a total quality setting is the driver, and this is true whether the customer is internal or external. The external customer can distinguish the quality of a product or service, while internal customers do the same for the quality of people, processes and the work ethic connected to the products and service. Obsession with Quality: An organization benefits by becoming obsessed with meeting and exceeding the quality as defined by the organizations internal and external customers. Scientific Approach: People skills, employee involvement and empowerment are important...
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...Risk and Quality Management Assessment Summary Xxxxxxx Xxxx HCS451 September 24, 2012 Instructor Executive Summary Resolve, The National Infertility Association has been assisting and helping out individuals with infertility issues since 1974. Risk and quality management improvements in the organization have rallied behind the patient’s safety, while finding new ways in working as a team that is more effective and efficient when ensuring that the organization can deliver high quality and safe patient care. There have been issues regarding cost of visits and procedures with no insurance coverage while having to pay out of pocket for services that can cost hundreds or even thousands of dollars. The organization offers assistance in providing financial assistance for those in need and assist in finding the health care coverage that would best suit them. Infertility coverage is not a mandated health issue in many states that needs insurance coverage. Out of all the states only 15 are mandated to cover some sort of infertility. 1.1 Key Concepts The main problem was to determine what insurance provider would have some sort of infertility coverage that could assist their patients and avoid out of pocket expenses. The risk analysis will provide information that will help the risk manager realign the activities when dealing with quality care and improvement with the main focus on patient needs. * Review of the current functions of quality improvement and risk...
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...their management styles are beginning to merge. Management Styles: American vis-a-vis Japanese Charles Y. Yang THE JAPANESE STYLE of management has in recent vears been drawing a great deal of attention from American managers because of its apparent ability to insure organization stability in the face of unexpected external changes. At the same time, a slower rate of economic growth in Japan is compelling Japanese executives to .search for improvement iu management efficiency by focusing their attention on the American type of management. FALL 1977 This trend to draw on each other's strengths in order to better cope with growing external pressures is significant because both eountries now share a similar socio-economic situation characterized by a low rate of economic growth, a high degree of vulnerability to external variations and an advanced stage of technological development. A comparative analysis of the quality of management must first determine what is to be measured. 23 If the criterion is profit performance, most of the major Japanese companies compare favorably with leading American firms, and that is where the comparison ends. What is more meaningful is to measure the extent to which the underlying factors have contributed to profit perfonnance in the past, and how they will continue to function in the new socio-economic setting. These underlying factors consist of entrepreneurial quality, level of aspiration and executive quality. Entrepreneurial...
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...Gigi Rowe HCS{451} September 23, 2013 Tammy Czarnecki Risk/Quality Management There are different organizations that can be chosen to study the relationship between both risk and quality management. Risk management and quality management can be applied anywhere in the health care system. Risk management and quality management go hand in hand and have a complementary relationship. This relationship can be applied to the pharmacy organization. The pharmacy organization is the organization that definitely uses all that risk and quality management can offer. Pharmacy is the organization that was chosen using background knowledge and new information. Pharmacy is “the branch of the health sciences dealing with the preparation, dispensing, and proper utilization of drugs.” Pharmacies deal with prescription drugs and fulfilling out prescriptions to patients. Pharmacists employ the use of science and the knowledge they gained during their schooling. With this knowledge they perform tasks such as helping over physicians decide was is best for their client in terms of selection and compatibility with other prescriptions. However, they do not only help in providing information but gathering information as well though observation and communicating with the client. Through observation and communication, pharmacists can provide quality medication to clients and help them with their health in other ways. Pharmacists are not limited to just helping...
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...intended to provide feedback to management and the audit committee about the control environment, ongoing compliance and conditions for potential risk. The compliance audit should evaluate the effectiveness of the compliance management program, including policies and procedures, training, monitoring and consumer complaint response. A financial institution’s audit committee should determine the scope of an audit and the frequency with which audits are conducted. Examiners are seen questioning institutions about their overall compliance program management and digging into the elements of policies and procedures, training, and quality control assessment. Overlying compliance program management is the role of internal audit. Regulatory guidance and best practices have helped define which elements are necessary to help an organization mitigate risks associated with compliance. Some of the basic elements include: designation of a compliance officer, policies, internal processes and controls, regulatory change management, quality control, consumer complaint response process and audit (Sullivan, 2011). The two elements of assessing the overall effectiveness of a compliance program are quality control and audit. The end goal of a quality control function is to monitor how well departmental policies and procedures are being executed. Ultimately, the function should be risk-based, focusing the most resources on the areas of greatest risk. Completed quality control reviews should be...
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...Internal Audit QUESTIONS 1.1 Change Management 1. An organization's management perceives the need to make significant changes. Which of the following factors is management least likely to be able to change? A. The organization's members. B. The organization's structure. C. The organization's environment. D. The organization's technology. Answer (C) is correct. REQUIRED: The factor management is least likely to be able to change. DISCUSSION: The environment of an organization consists of external forces outside its direct control that may affect its performance. These forces include competitors, suppliers, customers, regulators, climate, culture, pol technological change, and many other factors. The members are a factor that managers are clearly Answe~(A) is incorrect. factor that managers are incorrect. The organiz I are clearly able to change. organization's technology' able to change. 2. Lack of skills, threats to job status or security, and fear of failure all have been identified as reasons that employees often A. Want to change the culture of their organization. B. Are dissatisfied with the structure of their organization. . C. Are unable to perform their jobs. D. Resist organizational change. Lack of skills, threats to job status or re inhibit changes in the culture of the (8) is incorrect. Lack of skills, threats to job status . rity, and fear of failure are not symptoms of dissatistacjion with the structure of the organization. Answer (C) is iORprret1. Lack of skills...
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...The aim of every organisation is to provide good quality services and make profit. In other to do this, organisation need the supply chain management pattern in delivering good quality and effective service in each different segments. Firstly supply chain management can be defined as the management of the interconnection of organisation that relate to each other through upstream linkage between the different processes that produce value in the form of product and services to the ultimate consumers.(Slack et al. 2004, p. 445). This essay will basically expanciate the pattern which organisations render services along with the theories. Now we understand that supply chain management is the connection or linkage between the different processes or plan to organise the various stages of proving goods and services in an organisation. To identify the performance used for supply chain management, there are several approaches adopted to deal with this issue in organisation the triple bottom line which consist of the social bottom line, the environmental bottom line, and the economic bottom line (Slack et al. 2013, p. 39). The social bottom line illustrate the usefulness of the relationship between the society and business performance and also businesses should responsible for the impact they have on the society in other to satisfy the society co-operate social responsibility (csr). The environmental bottom line; organisations also taking part in the environmental sustainability by...
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...Purchasing Power Accounting · Cost of goods sold · Debits and credits · Double-entry system · Fair value accounting · FIFO & LIFO · GAAP / International Financial Reporting Standards · General ledger · Historical cost · Matching principle · Revenue recognition · Trial balance Fields of accounting Cost · Financial · Forensic · Fund · Management · Tax Financial statements Statement of Financial Position · Statement of cash flows · Statement of changes in equity · Statement of comprehensive income · Notes · MD&A · XBRL Auditing Auditor's report · Financial audit · GAAS / ISA · Internal audit · Sarbanes–Oxley Act Accounting qualifications CA · CCA · CGA · CMA · CPA · CGFM · APA This box: view · talk · edit The general definition of an audit is an evaluation of a person, organization, system, process, enterprise, project or product. The term most commonly refers to audits in accounting, but similar concepts also exist in project management, quality management, and energy conservation. Contents [hide] 1 Audits in accounting 1.1 Integrated audits 1.2 Assessments 1.3 Types of auditors 2 Quality audits 3 In Project Management 4 Energy audits 5 See also 6 References [edit]Audits in accounting Audits are performed to ascertain the validity and reliability of information; also to...
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...TOTAL QUALITY MANAGEMENT (TQM) AND ENVIRONMENTAL COST INDEX |NO |DETAILS |PAGES | |1 |INTRODUCTION OF TQM |2 | |2 |PRINCIPLES OF TQM |3 | |3 |THE COST OF TQM |4 | |4 |A MODEL FOR ORGANIZATION EXCELLENCE |6 | |5 |ENVIRONMENTAL COST |8 | |6 |WHY MEASURE ENVIRONMENTAL COST? |8 | |7 |ENVIRONMENTAL MANAGEMENT ACCOUNTING(EMA) |9 | |8 |ENVIRONMENTAL ACCOUNTING |9 | |9 |IDENTIFYING AND CLASSIFYING ENVIRONMENTAL COSTS |10 | |10 |ANALYZING ENVIRONMENTAL COSTS |12 | |11 |SUMMARY ...
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...Customer service excellence Introduction Organizations are increasingly beginning to recognize that to deliver superior service they must instill a sense of pride in their internal customer (employees) and motivate them. How to influence employee behavior through internal marketing is very important for organization get success in the external marketing. However, now economic environment means that it is something no company can afford to ignore (Mortimer, 2011). This essay will be evaluating the role of internal marketing in ensuring the delivery of excellent customer. And suggest ways in some companies like TESCO, Enterprise and FedEx can successfully engage and motivate staff. Such as: internal communication, empowerment, and motivation. Also discusses the relationship between internal marketing and internal marketing, and how does it could enhance the external marketing. Internal marketing Internal marketing is a means of involving staff at all levels in effective marketing programmers by enabling them to understand their role within the marketing process (http://www.slideshare.net/engineer_Sood/internal-marketing-presentation). A key premise underlying Berry’s (1981) ‘employees as customers’ concept in internal marketing is that similar to external customers, internal customers desire to have their needs satisfied (Ahmed and Rafiq, 2003: 1177). Internal marketing theories state that the business emphasizes the importance in employee need satisfaction, and approaches...
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