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Eye Presentation

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Submitted By jwr1971
Words 1016
Pages 5
September 21st 2014

I have always enjoyed reading Jim Collins’ book “Good to Great”. In looking at his work there are a number of ideas and tips that can be utilized in health care. Collins does a very good job of describing how many successful companies are able to grow from good to great by having a changing environment, developing leaders, embracing technology, and establishing a culture of discipline. Collins stresses the importance of strategy and how all companies should be use the "hedgehog concept". Collins suggests using the following three criteria: 1) Determine what you can be best in the world at and what you cannot be best in the world at; 2) Determine what drives your economic engine; and 3) Determine what you are deeply passionate about. In health care I have seen examples of health care institutions using this philosophy in their strategic development. Below I have outlined five examples of strategic excellence. (Collins, 2001) First, the Cleveland Clinic has had a long reputation for medical excellence and minimizing costs of care. However, in 2009 Delos Cosgrove, CEO evaluated the performance of Cleveland Clinics nine hospitals and discovered low patient satisfaction was impacting their overall volumes. He decided they should focus on patient satisfaction and over the next three years Cleveland Clinic transformed themselves into one of the top hospitals in the nation in patient satisfaction. Cosgrove outlined a strategy to include everyone in the organization, from physicians to janitors, to ensure everyone had a role in improving satisfaction. Utilizing surveys and studying patient’s responses, Cosgrove’s strategy addressed their concerns. Hospital executives from the nation now use Cleveland Clinic’s practices to assist in improving their organizations. (Raman, 2013)
Secondly, the Cleveland Clinic has always had a long history of

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