Premium Essay

Face Time

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Submitted By heat
Words 4753
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Changing a Culture of Face Time

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op yo by Bill Munck

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This document is authorized for educator review use only by Halah Simon, Iqra University until February 2016. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860

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November 2001

HBR Case Study
Are Some Customers More Equal than Others?
Paul F Nunes and Brian A. Johnson
.

Robert A. Eckert

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op yo First Person
Where Leadership Starts

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Different Voice
The Inner Life of Executive Kids:
A Conversation with Child Psychiatrist Robert Coles

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Skate to Where the Money Will Be

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Clayton M. Christensen, Michael Raynor, and Matt Verlinden

The Real Reason People Won’t Change

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Robert Kegan and Lisa Laskow Lahey

Corporate Budgeting Is Broken – Let’s Fix It
Michael C. Jensen

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How to Lose Your Star Performer
Without Losing Customers, Too

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Neeli Bendapudi and Robert P Leone
.

HBR Interview
Jim Kelly of UPS: Reinvention with Respect
Julia Kirby

No

Best Practice
Changing a Culture of Face Time

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Bill Munck

Tool Kit
Welcome to the New World of Merchandising

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Do

Scott C. Friend and Patricia H. Walker

This document is authorized for educator review use only by Halah Simon, Iqra University until February 2016. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860

rP os t

Best Practice
Marriott’s intense work ethic was driving away talented managers.

Transforming that culture wasn’t easy, but the change led to happier employees – and better results.

op yo Changing a Culture of Face Time by Bill Munck

he hotel business is relentless.
We have to provide 24/7 service
365 days a year, and

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