FastFit Case 1

1. Mark the main flows of goods and money in the diagram (above) and employ a key or table of descriptive elements to explain your answer.

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Figure 1: Starting Point for a System Diagram of FastFit Business Information Flows

1. Customer goes to store in search of a fitness product. 2. Store informs HQ of items that are necessary 3. HQ orders items from their suppliers and pays the suppliers for these items 4. Suppliers ship products to the distribution warehouse 5. The products are delivered from the warehouse to the individual stores 6. The stores sell products to customers 7. The customers pay for their purchases

2. a) List the specific items of information that are usually gathered at the POS (Point of Sale terminal or cash register) and recorded when a customer checks out (excluding obtaining the identity of the customer which is covered in Q3)?
b) What are three important uses of this information at the store by the store manager and by management at the headquarters– a total of six uses? (use a table) (It is important that you give different responses/uses for store manager and the HQ)

a) Product information * Type of product * Brand of product * Which supplier the product came from
Transactional information * Time and date of transaction * Which employee the transaction was with * Payment type
Store information * How many of this product remain in the store * How popular this product has been * How long the product has been there * Sales of promotions occurring
Employee information * Which employee helped the customer find the product * Employees comparative success to other employees

b) Store Manager

Information Type | Use of Information | Product information | Manager