...Marketing Case #1: Federal Express (FEC) Situational analysis Consumer | Small packages (up to 2 lbs) must be delivered in a reliable and timely manner. Delivery confirmation would help. | Competitor | USPS (Express Mail), Emery (much bigger brand name), smaller airfreight forwarders, REA Air Express, Airlines, *local freight companies (hard to match local relationships) | Company | Courier Paks at flat rate, self-contained delivery/flight system (sustainable), People-oriented culture (employee satisfaction seems high) | Collaborators | Local storage/sorting facilities, truck drivers, salesforce, researchers (comparing Express Mail reliability) | Context | The airfreight industry is becoming cutthroat and companies are copying business models and popping up everywhere. Express mail is taking off but at a per distance and weight cost basis. | Setting the strategy Segmentation | Basic consumer (20%) , Manufacturing and distribution (17%), Advertising (8%) – Reliability is key across segments | Targeting | Businesses with lots of paper pushing and the general consumer | Positioning | Reliability, All American Jets (America’s Shipper), Flat rate package – Possible expansion into bigger courier packs | Value proposition Product | Flat rate box – We run our own airline | Place | Toll free number to call about locating local courier pack provider – You’d want couriers to keep stores of packs on their trucks to sell | Promotion | Convince customers...
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...FEDEx and UPS suggestions: Since FEDEx and UPS uses a fleet of more than 50 aircrafts for logistics, the ERP module of Flight Cargo with Auto load plan option can be very useful in seamless handling of flight cargo. Today freight forwarders need to quickly dispatch to the point of delivery in order to facilitate their supply chain management and the airlines that can meet these challenges are the airlines that will be called upon to move cargo. While selecting an Aircraft for Cargo Loading, system prepares automated Load Plan according to capacity of cargo by prioritizing AWB and sending automated cargo loading email alerts to all Shippers. The system has removed hurdle of communication between Operation and WMS staff while receiving cargo into Warehouse which was one of the main challenges in the trade. After completing automated plan the system locks all AWB and only authorized user could unlock them for editing or other purposes. The software provides the functionality to produce Flight departure report with all necessary details i.e. Flight departure time, total cargo loaded into Aircraft, type of Equipment used by ground handling staff etc. The main features of this module are: Built-in "Fax & Email Feature" allow customers to receive arrival notices. Tracking/Tracing Information via the Internet, as an option, benefits you and your customers. Gross profitability report; flight wise / consignment wise. Invoicing of whole flight. Auto generated Load...
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...SWOT Analysis for FedEx The Internal Environment: Strengths FedEx has a strong customer base and a great reputation. It has great reliability with guaranteed overnight delivery. It has no restriction on the size of packages it ships. It guarantees the safety of the shipments for the customers and offers a claim process online if there are any problems. FedEx has great market presence with service to more than 220 countries and territories (N/A) throughout the world. FedEx has online services to make the shipping process simple and easy to use. Internet access to parcels’ whereabouts in real-time as the parcel moves to its destination and automated custom clearance to speed up the deliveries. The internet website provides up-to-date news information on all things that matter to their customers. Well-trained employees handle the packages throughout the service channels on the ground and in the air every day. FedEx partnering with Canada Post to develop Priority™ Worldwide- international priority service sold through Canada Post outlets. Weaknesses FedEx has high maintenance expenses on the transportation it uses to ship packages. With over 637 cargo planes and 43,500 vans delivering packages every day (Williams, Kondra, & Vibert, 2008), FedEx is susceptible to the breakdown of the transportation it uses to ship. It has a tight delivery time frame with its guaranteed overnight delivery service. If one of its planes or vans is not on time, gets held at a border crossing...
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...Case Study Fed Ex Ligea Cox March 21, 2015 SNHU OL 324 Case Study Fed Ex Fed Ex is a company most of us have heard of. We see the final production side of our packages getting delivered on time or late in some cases. What we do not see is the way that Fed Ex works at incorporating TQM into their business. TQM or Total Quality Management is vital to improve and work and constant improvement in any business, especially one as large as Fed Ex. To incorporate TQM strategies into their business Fed Ex did several things. They implemented QIP (Quality Improvement Program) to accomplish their goals of 100% in the fields of on time deliveries, accurate information availability and customer satisfaction. (Foster.2013. pg. 22). Their statement on QIP included that it “encompasses all of its operations”. (Foster.2013. pg. 22). That is key, every department, every employee would be working together to accomplish these goals. Their philosophy is that quality must be part of how they always do business. (Foster.2013. pg. 22) Not just sometimes but all the time. That ties into W. Edwards Deming’s first of his 14 key principles, “create constancy of purpose.” ("HomePage | The Deming Institute") It also ties into the 5th point of improve constantly because if they are not always working on that quality goal then they are not always working on quality. ("HomePage | The Deming Institute") To create this constant improvement and goal they have instituted Quality action Teams or QAT’s...
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...Christopher Wood 10/25/2013 MGMT 4020 Prof. Meredith FedEx FedEx is a company who provides transportation, e-commerce and business services. The company offers time certain delivery services and international trade services such as customs brokerage, and global ocean and air freight forwarding. It also provides small-package ground delivery services across North America. In addition, it offers residential delivery services in the US. FedEx provides less-than-truckload freight services. The company also provides in-store services, online services and business solutions. It operates in North America, Asia, and Europe. FedEx is headquartered in Memphis, Tennessee, the US. One way FedEx has adapted to the technological changes is shippers can now connect directly to FedEx’s transportation services via Microsoft Office Outlook, one of the world’s largest email applications. To use the FedEx quick ship, you go to fedex.com/quickship and download the information. This option allows users to use the web services to provide fast and easy access to FedEx shipping functions. These functions include generating labels, tracking packages, checking rates, and scheduling pickups, while using their Outlook 2003 or 2007 email application. Federal Express has five strategies that govern business tactics. These tactics are to improve service levels, lower unit costs, establish international leadership and sustain profitability, get closer to the customer, and maintain the people-service-profit...
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...Study Questions Case 4: Battle for Value, 2004: FedEx Corp. versus United Parcel Service, Inc. 1. If we assume that financial markets are efficient, what is your interpretation of the 14% increase in FedEx market value of equity in 2004, as the agreement to liberalize air cargo transport between the U.S. and China developed? Why did the UPS stock price lag? - The US-China agreement allowed an additional 195 weekly flights for each country- 111 by all-cargo carriers and 84 by passenger airlines- resulting in a total of 249 weekly flights by the end of a six-year phase in period. FedEx had set a goal of producing “superior financial returns” while UPS targeted “long term competitive return”. 2. In the history of the two companies leading up to that landmark agreement, how did they perform? Use the suggested template to summarize a comparison of the two firms on the basis of the financial criteria presented in the case for the period 1992 - 2003: Financial ratios (Exhibits 2 and 3); Earnings per share and total returns to investors (Exhibit 8); and Economic Profit (Exhibits 9 and 10). -Both FedEx and UPS performed well in Exhibit 2 and 3 but FedEx had a higher operating Income. Exhibit 8 shows that UPS had a higher earnings per share than FedEx. UPS weighted average cost of capital was higher for most of the years. 3. What are the strengths and weaknesses of these measures of performance? -FedEx had a higher operating costs but their earnings per share was...
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...FED EX and UPS Airfreight Industry Analysis 1. During the 1980s, the air express industry was a medium to attractive industry to already be a major player in, but not a very attractive industry to try and break into. The industry can be characterized by high rivalry from competitors who compete on the same services with very little differentiation, medium power from suppliers who supply the resources necessary to run the business, high buyer power because customers can basically find an equal service from any firm in the industry, low substitution threat from other means of shipping transportation, and low threat of new entrants due to the high initial capital outlay and need of management experience. In this analysis, we will delve deeper into each of the dynamics within Porter’s 5 Forces to form an opinion of why the industry is attractive to be in and then discuss how competition greatly increased during 1988-1989. In the air express industry, where customers can ship their packages over long distances via airplane, there is high rivalry because the firms competing in the industry all do the same service. Since there is little differentiation between firms, each firm must battle for customers by either providing better or new services, integrating new competencies into their business processes, or doing business at a low price to create bigger economies to scale which will then cut down operating costs. Firms who want to compete...
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...Define “Creatio Ex Nihilo.” In Latin, “ex nihilo” literally means “out of nothing.” It often appears along with the concept of creation, as in “creatio ex nihilo”, meaning “creation out of nothing.” It contrasts with the phrase “creatio ex materia” (creation out of some pre-existent, eternal matter) and with “creatio ex deo” (creation out of God.) Christians all believe that the world is created ex deo, however, whether the universe was created “ex nihilo” or from already present material is still a topic of discussion today among Christians and people of other beliefs alike. There is evidence in the bible supporting both creatio ex nihilo and ex materia. Despite the simplicity of defining the concept of “nothingness” (a pronoun denoting the absence of anything), it is still difficult to understand nothingness as a concept. It is very hard to describe something, without saying it is something. Therefore, even saying that a certain thing is nothing is technically describing it as something, which gets confusing after a while. For example: Blue is a colour, as are yellow and red. All three of these colours make up every colour tone we see. Theoretically, there was an absence of colour, what would be in its place, white or black? It is very difficult to imagine this, as all our life we have been able to distinguish what we have seen because of their colour(s). Even when we try to imagine a world without colours, it becomes impossible not to end up labelling the absence of colour...
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...A Review of Management Problems Arising From Reintroductions of Large Carnivores Date: September 2014 Abstract | Introduction | Conclusion | Acknowledgements | References | PDF Abstract Large carnivores are often apex predators and are important in ecosystems as their behaviour promotes biodiversity. They frequently fall victim to anthropogenic causes of local extinction and subsequently, have often been the subjects of conservation efforts involving reintroduction programs. As land-use changes restrict ranges and reduce prey for large carnivores, the trend towards local extinction is set to increase; therefore ex-situ conservation is likely to be increasingly prevalent. Reintroduction programmes are divided into two distinct parts. The first part is pre-release, which includes selection, breeding, and preparation of animals. The second part runs from the time the animals are ready for release through the actual release process and may include post-release monitoring and the release of further, supplementary, animals where this is necessary and feasible. This study identifies and discusses a number of potential problems involved in the use of captive animals to seed reintroductions including welfare as well as ethical and political issues. Other challenges include the genetic and behavioural integrity of founder animals and disease control, both in captivity and post release. This study also identifies a number of points for consideration during and after release, including...
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...Lauren Azbell Mr. Vaszily English 101-146 7 Dec. 2012 TITLE The confinement that zoos provide for the animals often causes many issues, resulting to show that zoos are not an appropriate care system for animals. Zoos have always been a main attraction for people since the ancient times, and ever since then we as humans have declared some sort of power over these animals. Around the world zoos are becoming more common by allowing humans to come in close measures of fascinating “wild” animals. But behind the scenes of the zoo's habitats, animals do not live the long and healthy life as some would think. It is very expensive to be able to maintain the upkeep of such extravagant creatures with such immense care needed. Animals from all different ends of the globe are gathered in the zoo's park only to be separated by barriers and walkways. As you may presume, this will cause problems with the animals on many different levels. Vegan Peace, an animal rights activist organization, stated “[t]he major problem with zoos is that the animals who live there are kept in enclosures that don't allow them to live their lives in a natural way” (Zoos). It has been proven that not all animals are compatible in living in confinement; therefore, causing problems in the animals breeding and overall health. In order to gain a larger collection of animals, zoos will participate in breeding programs. The baby animals on one hand will provide the group of animals more company, but will also bring...
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...The Pittsburgh Zoo is a great place for anyone of all ages to enjoy. They opened the zoo in June 1898, therefore people could enjoy the many different species that the Pittsburgh Zoo provides. As well as, as the years went on they now have conservation projects, tons of info on all the different animals such as, how they survive in certain climates and environments wild vs. zoo. The zoo had many different species when they first open and now there is over one hundred species of animals from all over the world. The Pittsburgh Zoo has a variety of different exhibits for the different types of animals, such as The Tropical Forest, The African Savanna, The Asian Forest, The Kids Kingdom, The Water's Edge, The PPG Aquarium: Open Ocean, Coral Reefs, The Tropical Freshwater, The Worlds of Discovery, and The Islands soon too come. The Tropical Forest has lemurs, monkeys, bornean orangutans, and western lowland gorillas. Next, in the African Savanna there is such a variety of different animals and species, such as the flamingo, black rhino, african lion, springbok, dama gazelle,ostrich, african elephant, masai giraffe, grant’s zebra, and the cheetah. The Asian Forest has snow leopards, amur tiger, red panda, komodo dragon, amur leopard, and a safari amphitheater. The Kids Kingdom has such a variety of animals that the kids can have fun looking at such as, california sea lion, hornbill,white-tailed deer, river otter, beaver, barn owl, kangaroo, llama, mini donkey, and sheep/ goat yard...
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...when considering breeding programmes. Conservation- is the preservation, protection, or restoration of the natural environment, natural ecosystems, vegetation, and wildlife. In Situ- means that the conservation is taken place in a natural environment. For example, in a forest or in an ocean. There are many associations such as UmPhafa and Action for the Wild that do this effectively. They try and do methods that preserve species, which are endangered in the wild. The individuals who work there try and make sure they have minimal contact with the animals there. UmPhafa’s strategy is ‘less to do with the management of the wildlife, but more the rehabilitation of the habitat itself to facilitate the restoration of a natural balance.’ Ex Situ- Ex-situ conservation means literally, "off-site conservation". It is the process of protecting an endangered species of plant or animal outside its natural habitat. An example of this could be in a zoo. BIAZA (British and Irish Association of Zoos and Aquariums) and EAZA (European Association of Zoos and Aquaria) are both charities that support zoos with the conservation of animals and educating others about them. Zoos take part in conservation to mimic species becoming extinct. Since 2007 it has become a legal obligation to take part in conservation of the animals. Breeding programmes- Why are they necessary? Breeding programmes avoid the extinction of certain species. Many species have decreased in population due to human activity and...
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...to try its hand at one of the Bard of Avon’s problem plays in celebration of their 39th season and Shakespeare's 450th birth anniversary. Does its production of "Measure for Measure," under the direction of Alexander Cortez, measure up? The ones that get most of the attention are Jeremy Domingo as Vincentio, the Duke, who also appears disguised as Friar Lodowick to observe the goings-on in his absence. As a Duke, he turned his kingdom into another peep show, building his own pleasure as he gazes on behind his shabby friar’s disguise. As it gives more sinister, Duke, Domingo solves the notorious problem in the second half of the play, during the unclear part on why he lets things drift for so long before using his power. He acts as a dues ex machina to turn the play from tragedy to comedy. The excellent Tarek El Tayech portrays Angelo, the piously self-assured and moralistic deputy, who rules in the Duke's absence. He is the creepiest Angelo you are likely to encounter. In fact, he is a predator who feels free to unbuckle his instincts after the Duke transfers power to this unfit aide and did take moral temperature of his city. You couldn’t hope to find better acting and direction in the scene in which Angelo faces the novice nun Isabella (Cindy Lopez), who come to plead for the life of her brother, and finds himself, for the first time in his life, falling in lust. Tarek El Tayech gives a magnificent searching performance of a man who is obviously obsessed with law and morality...
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...MEDEA Part 1 Analysis The first purpose of this section is to offer background information for the action about to unfold. It's important to note that at the time the play was first produced, most people in the audience would have known the story of Medea and Jason when they came into the theatre. The myth was part of Greece's cultural and societal heritage. The interest in coming to the theatre, for the Greeks, was to see how the playwright illuminated larger questions of human existence by telling the story in his particular way. This particular playwright's viewpoint appears in the conversation between the Tutor and the Nurse, specifically the Tutor's reference to selfishness ("everyone loves himself more than his neighbor"). The two main characters in this play, Medea and Jason, are models of selfishness. Both of them are concerned with meeting their own needs, acting on their own desires and doing what they think is right without any consideration for anyone else. They both take their selfishness to extremes. Jason leaves his wife for a younger, prettier and richer woman just because he wants to, and the excuses he gives for doing so in Part 2 are just that - excuses. Medea sacrifices four innocent lives because she so desperately wants to cause Jason pain. The question of whether she's justified in that desire will be examined later. Note that this is a different question from whether she's justified in killing her children. The Chorus functions in a similar...
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...How believable is the deus ex machina (literally, the "god from a machine," a theatrical term referring to a sudden and unexpected solution to a seemingly insoluble problem) through which Jim is freed? Answer: The ending feels very unexpected for the time it plays out in. How is he going to have a normal life? Is it really freedom when slavery was still continuing, is his freedom really freedom? Work? Family? How do you feel about the ending? Answer: The ending and the beginning goes hand in hand, we start of in media res and at the ending it feels like we are back at the same spot. We don’t feel that the ending gave justice to the greatness of the book. As a narrate you feel a bit mislead throughout the book. The end makes us feel like Tom Sawyer is the antagonist in relation to Huck, which perepetia involves going from cute boy to destroyer of lives. How is the book narrated and what consequences does it have? Answer: The book is narrated by Huck, 1st person, intra-diegetic –> homo-diegetic, it’s a story with several stories in it. It starts of in media res, we are thrown in the story. For the most it’s a elipsis story but there is also tracks of prolepsis and analepsis here and there in the story. Thanks to analepsis/prolepsis we get a greater view of the story. When we first meet Jim it’s through a prolepsis, when Huck tells about things that he has found out. ...
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