...Product A number of products are offered including • FedEx Express is the second largest civil fleet around the world providing services across U.S. mainland, Puerto Rico, the Dominican Republic, and other Caribbean islands. • FedEx ground provides services around America and Canada. • Home delivery and smart posts are also offered. • FedEx trade networks provide custom and insurance. • A toll free help line is provided to the customers at FedEx TechConnect. • Other products include FedEx Supply Chain Services, FedEx Corporate Services, FedEx Office and Print Centers, and FedEx Ship Centers. •Customer care centers are always alert for criticism. Price • FedEx offers its discount program on FedEx ground specifically. • Pick up services are provided with $6 as its additional cost. • FedEx Ground will provide pickup service to business locations, upon request, for an additional charge of $6 per week. Placement Mainly located in United States and is catering the services with in America and Canada but also approaches to the destinations worldwide through its air fleet. Promotion • FedEx campaigns runs in the print media throughout the year. • Spends heavy amounts on Commercial ads, that’s why high quality ads are formulated and remembered for years like John Moschitta ad. • The company ahs been a chief and sometime sole sponsor of motor sports, football and a number of sports being played at a junior level. • One major reason of its success is political lobbying...
Words: 584 - Pages: 3
...Six Components of FedEx Corporation Supply Chain Six Components of FedEx Corporation Supply Chain This project paper will describe six components of the FedEx’s supply chain. Also this paper will examine the potential problems related to each of the components and describe and explain the approaches of the organization for solving the problems. Let’s start with the background of the company. FedEx is led by Corporation, that provides strategic direction and financial reporting to the operating companies which compete under the FedEx name worldwide: FedEx Express, FedEx Ground, FedEx Home Delivery, FedEx Office, FedEx Supply Chain Solutions and FedEx Services these are six supply chain of the main FedEx brand. FedEx started in 1971, when its founder Frederick W. Smith had idea for airfreight system that would facilitate quick overnight delivery of documents directly to customers. To make his ideas work, Smith decided to start his own company. In March 1973, FedEx moved its airline operations to Memphis, Tennessee, US. On April 1, 1973, FedEx started full time operations with a network, opened up in 25 cities in the US. This had begun the air/ground express industry. FedEx Express is a cargo airline based in Memphis, Tennessee. In terms of freight tons flown it is the largest in the world and the world's fourth largest in terms of fleet size. It is one of the supply chain segments of FedEx Corporation. It delivers packages and freight to more than 375 destinations in...
Words: 773 - Pages: 4
...SWOT Analysis for FedEx The Internal Environment: Strengths FedEx has a strong customer base and a great reputation. It has great reliability with guaranteed overnight delivery. It has no restriction on the size of packages it ships. It guarantees the safety of the shipments for the customers and offers a claim process online if there are any problems. FedEx has great market presence with service to more than 220 countries and territories (N/A) throughout the world. FedEx has online services to make the shipping process simple and easy to use. Internet access to parcels’ whereabouts in real-time as the parcel moves to its destination and automated custom clearance to speed up the deliveries. The internet website provides up-to-date news information on all things that matter to their customers. Well-trained employees handle the packages throughout the service channels on the ground and in the air every day. FedEx partnering with Canada Post to develop Priority™ Worldwide- international priority service sold through Canada Post outlets. Weaknesses FedEx has high maintenance expenses on the transportation it uses to ship packages. With over 637 cargo planes and 43,500 vans delivering packages every day (Williams, Kondra, & Vibert, 2008), FedEx is susceptible to the breakdown of the transportation it uses to ship. It has a tight delivery time frame with its guaranteed overnight delivery service. If one of its planes or vans is not on time, gets held at a border crossing...
Words: 655 - Pages: 3
...The World’s Two Largest Air Cargo Companies: FedEx and UPS Introduction In the packaging industry there are two main competitors which are FedEx and UPS. The leader of the market is FedEx in my opinion. These companies both are using technology to try to stay ahead in the industry and to maintain a hold on the consumer base. Their consumer base includes both individuals and businesses market. The beginnings of new technologies every day as our world is continuously starting to grow smaller. The rate at which we receive and relay information and the ease at which it is accessed has increased exponentially. With this comes an increased awareness and demand by the average consumer for goods and services rendered which is to be received equally as fast. This creates an increased responsibility and burden, for the logistics supply chains and corporations to their stakeholders, to ensure that they maintain the competitive advantage needed to compete in today’s global market. FedEx and UPS begin as the United States major parcel service and has a unique challenge compared to other companies providing goods and services, but they are more than capable to handle the challenges. They both have strong backgrounds and greats services that they provide. We will discuss the history of the companies, their missions, services, geographical converges, and technology. History FedEx was formed in 1971by Fredrick Smith who started the idea of the business as an undergraduate term paper for...
Words: 2816 - Pages: 12
...personal appeal from Wikipedia founder Jimmy Wales Read now Close FedEx From Wikipedia, the free encyclopedia (Redirected from Fed Ex Corporation) Jump to: navigation, search "Federal Express" redirects here. For the passenger train, see Federal Express (passenger train). "Fed Express" redirects here. For the tennis player with this nickname, see Roger Federer. FedEx Corporation FedEx Corporation logo.svg Type Public Traded as NYSE: FDX S&P 500 Component Industry Courier Founded Little Rock, Arkansas (1971) as Federal Express Corporation Founder(s) Frederick W. Smith Headquarters Memphis, Tennessee, U.S. Area served Worldwide Key people Frederick W. Smith (Chairman, President & CEO) Products Post delivery, express mail, freight forwarding, third-party logistics Revenue Increase US$ 39.3 billion (2011)[1] Operating income Increase US$ 2.37 billion (2011)[1] Net income Increase US$ 1.42 billion (2011)[1] Total assets Increase US$ 27.3 billion (2011)[1] Total equity Increase US$ 15.2 billion (2011)[1] Employees 290,000 (2011)[1] Subsidiaries FedEx Office, FedEx Express, FedEx Ground, FedEx Freight, FedEx Custom Critical, FedEx Supply Chain, FedEx Trade Networks, FedEx Services Website www.FedEx.com FedEx Corporation (NYSE: FDX), originally known as FDX Corporation, is an American global courier delivery services company headquartered in Memphis, Tennessee.[2] The name "FedEx" is a syllabic abbreviation of the name of the company's original...
Words: 3068 - Pages: 13
...CUSTOMER CASE STUDY SURFACE OPERATIONS MANAGEMENT SURFACE MANAGEMENT SYSTEM FedEx is the world’s largest airline in terms of aircraft and freight tons flown, delivering time-sensitive packages and cargo to more than 375 destinations in over 220 countries each day. Located at Memphis International Airport (MEM) in Tennessee, FedEx ’s global hub is the nerve center of one of the most complex, fast-cycle logistics operations today. THE CHALLENGE Every week, more than a thousand flights deliver cargo to FedEx’s automated, stateof-the art, package-sorting system at MEM. FedEx has two main arrival/departure banks, one during the day and one at night. Each weekday, approximately 100 FedEx flights arrive between 7 a.m. and 1 p.m., departing again between 2:30 p.m. and 4:30 p.m. after all packages have been sorted. The fast-cycle logistics push is even more compressed at night, when more than 150 flights arrive between 10:30 p.m. and 1 a.m., departing again between 2:30 a.m. and 4:15 a.m. A delayed FedEx arrival into MEM may cause packages from that flight to miss the sorting process and thus miss its scheduled departure. Further, a delayed departure disrupts operations at the destination, resulting in additional couriers, employee overtime and other related costs. The cost of delays to a FedEx flight is significant, as it includes package delay fees that are much higher than fuel and crew costs alone. With no direct insight into Memphis operations, FedEx ’s Global Operations Control...
Words: 705 - Pages: 3
...INTRODUCTION TO FEDEX FedEx Express is the world's largest express transportation company, providing fast and reliable delivery to every U.S. address and to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, usually in one to two business days with the delivery time guaranteed. Headquarters • Worldwide: Memphis, Tenn. • Asia Pacific: Hong Kong, China • Canada: Toronto, Ontario • Europe/Middle East/Africa: Brussels, Belgium • Latin America: Miami, Fla. 1.1 Customer Service - Background Information Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. The day to day responsibilities of a Customer Service Agent include providing tracking information , handling customer complaints , acting on business opportunities , pickup bookings and ordering supplies. FedEx tries to stay ahead in the business of providing logistics solutions by providing the best customer experience possible and the customer service team is at the core of this endeavour. Every customer service agent is expected to uphold the purple promise “I will make every FedEx experience outstanding” every time they interact with a customer. 1.2 Objective This report aims to explain the responsibilities of the Customer Service Department at...
Words: 758 - Pages: 4
...How does POSLAJU allow Logistics practitioners to send a parcel locally or overseas? This question basically requires us to identify and explain how the parcels are delivered to their specific destinations inside and outside of the country. PosLaju is offering a few types of services to their customers ranging from Next Day Delivery, Same Day Delivery, Time Certain Services, Borneo Economy Express and Putrajaya Express for the domestic market. For the international market, the options provided are the International Delivery, Time Certain Service Singapore, PosLaju International Premium, and Pospriority Express. We will first start to talk about domestic delivery. Domestic delivery only includes in-country deliveries. Firstly, we have to select which type of service that we want to choose. If it is an urgent parcel, then we can opt for the same day delivery where the company ensures the parcel will be delivered on the same day. If the parcel is not so urgent, we can opt for the next day delivery or other services available. The next step is to get our packages ready for delivery. The packages have to be packed only in white papers and in good manner. Any packages not up to the standard will be rejected by PosLaju. Then, we can proceed to the nearest post office to drop the packages. In the office, we will have to fill up a form to identify the receiver and the sender. Phone numbers have to be included because it is very crucial for the office to call you if something happens...
Words: 2186 - Pages: 9
...study presents that customer service is very important for FedEx, a global leader in shipping industry. FedEx is one of the largest organization with 275,00 employees and independent contractors handling an average of 6 million packages using 669 aircraft and 71,000 trucks. FedEx servers more than 220 countries and territories, while serving these territories and delivering millions of packages, inevitably packages are delayed, damaged or gone missing. To get answers to all these issues customers call FedEx call center. FedEx employs 4,000 customer services reps in 65 call centers resolve customers issues. Shipping is a very competitive industry and it is important to answer these inquiries in a prompt and efficient manner. While these call centers are essential part of the business but they are expensive and affects company’s bottom line. This case study presents a fact that call volume is extremely high and reps never have an idle moment. While resolving and answering customer complaints quickly is beneficial for the company but reps don’t want customers to feel that they are being rushed. Case study noted that company decided to get help from Information technology to serve their customers efficiently and quickly. FedEx, first figured out what was the most frequent request then installed software that reps would use to provide faster service. Since many callers were already registered on the website and most frequent question was a request to request a FedEx worker to pickup...
Words: 1019 - Pages: 5
...FedEx Express invented express distribution and is the industry’s global leader, providing rapid, reliable, time-definite delivery to more than 220 countries and territories, connecting markets that comprise more than 90 percent of the world’s gross domestic product within one to three business days. Unmatched air route authorities and transportation infrastructure, combined with leading-edge information technologies, make FedEx Express the world’s largest express transportation company, providing fast and reliable services for more than 3.6 million shipments each business day FedEx Express invented express distribution and remains the industry’s global leader, providing rapid, reliable, time-definite delivery to more than 220 countries and territories 2010 * FedEx Express opens a new, state-of-the-art hub at the Cologne/Bonn airport; becoming the company’s new Central and Eastern European gateway and FedEx largest solar-powered hub worldwide. * FedEx Express launches an important new connection between Asia and Europe, with a direct roundtrip flight operating five days a week between Hong Kong and Paris—the first provider to offer a next-business-day service from Hong Kong to Europe. 2011 * FedEx Express acquires the logistics, distribution and express businesses of AFL Pvt. Ltd and its affiliate Unifreight India Pvt. Ltd. in India. * FedEx Express launches a new flight between India and the FedEx Asia Pacific hub at Baiyun International Airport Guangzhou...
Words: 927 - Pages: 4
... 1. Fedex Weblogs 2. Fedex on Youtube 3. Fedex on Facebook 4. Fedex on Twitter 1. Conclusion and recommendations Introduction: Federal Express (FedEx) is one of the worlds leading transportation companies. In today's globalized economy goods need to be moved from one end of the world to the other just as fast as emails are sent and received. However, unfortunately this is not possible and it is FedEx’s job to deliver packages and goods as fast as possible in order to satisfy its customers. In order to do this the company prides itself on having some of the most technologically advanced systems in the transportation industry, which allows them to move goods faster, and more reliable than its competitors. The company has always valued technology; in 1975, just five years after it was founded it pioneered the first automated customer service center. Having such a vast portfolio of operating companies, FedEx Ground is the topic of concentration throughout this report. FedEx Ground has a purple and Green FedEx logo. A leader in small-package ground shipping, offering their services to business and residential customers throughout the U.S and Canada. With their efficient use of technology they can move goods around the U.S overnight or up to 7 business days. However, they can ship goods cross border Between Canada and the U.S in 2-7 business days – also the case for all Canadian shipments. The major technological aspects of FedEx Ground will...
Words: 3055 - Pages: 13
...The purpose of this memo is provide a recommendation on whether to invest in FedEx or UPS, given that the air transportation market in China is now open to both companies. Outlined in this memo are an assessment of the strategic approaches and an evaluation of the financial and non-financial performance of both companies, which led to the conclusion that UPS is the superior investment opportunity. 1.0 Strategic Approaches for FedEx and UPS FedEx and UPS are package-delivery companies that together provide supply chain, transportation, logistics and related information services. FedEx has expanded from operating in 25 U.S. cities, to serving international markets. Similarly, UPS initially operated just within the U.S. before expanding into Canada, Europe, Latin America and most recently, China. FedEx and UPS target the same markets and compete for presence in them. FedEx and UPS have some key differences with regards to their strategic approach to business (see Table 1). FedEx, which is regarded as an innovative, entrepreneurial, and operational leader has a strategy that focuses on providing high quality services to its customers. FedEx’s technological innovations, including the COSMOS interface, enables it to provide timely delivery service to its customers and large clients. UPS has a strategy that is driven by its quest for efficiency and cost reduction. In the past, UPS was regarded as “financially and operationally conservative” due to its reserved approach to investing...
Words: 280 - Pages: 2
...4/26/12 FedEx Express - International Courier & Shipping Company India Home | Customer Service | Site Index Search Go! International Services Ship Track Domestic Services Manage My Account Customs Tools About FedEx FedEx provides access to a growing global marketplace through a network of supply chain, transportation, business and related information services. NEWS: C l i ck h e re fo r m o re co m p a n y n e w s a n d i n fo rm a ti o n Journalists and Media Relations Newsroom Eu ro p e , Mi d d l e -Ea s t, In d i a n s u b -co n ti n e n t & Afri ca Awards and Recognition Benefits of Using FedEx FedEx Facts FedEx Story Fraudulent Use of FedEx Name ISO standards 9001:2008 & 14001:2004 Senior Management list FedEx Sports ATP World Tour Roland Garros European Rugby Cup (ERC) So ci a l R e s p o n s i b i l i ty a n d Pe o p l e Worldwide Network FedEx Overview Careers at FedEx Corporate Governance Diversity at FedEx FedEx Community The Environment Europe, Middle-East, Indian sub-continent and Africa Asia Pacific Canada Latin America-Caribbean United States Advertising Annual Reports Corporate History Corporate Structure Executive Bios Investor Relations Thought Leadership Global Home | Service Info | About FedEx | Careers at FedEx | Write to FedEx | fedex.com Terms of Use | Privacy Policy | This site is protected by copyright and trademark law s under US and International law . All rights reserved.© 1995-2012 FedEx www.fedex.com/in/about/ ...
Words: 272 - Pages: 2
...IS used in FDX What is information systems: Information system is defined by different ways but they are all in the same field. Information system is a collection of hardware, software, data, people and procedures that are designed to generate information that supports the day-to-day, short-range, and long-range activities of users in an organization. Information system is a very wide field that is divided in different types, to fulfill business’s variety of requirements for information, which are: Executive Support Systems, Management Information Systems, Decision Support Systems, Knowledge Management Systems, Transaction Processing Systems, and Office Automation Systems. Firstly, the Executive Support Systems ("ESS") is designed to help senior management make strategic decisions. It gathers analyses and summarizes the key internal and external information used in the business. Secondly, Management Information Systems ("MIS") is mainly concerned with internal sources of information. MIS usually take data from the transaction processing systems and summarize it into a series of management reports. Thirdly, Decision Support Systems ("DSS") are specifically designed to help management make decisions in situations where there is uncertainty about the possible outcomes of those decisions. DSS comprise tools and techniques to help gather relevant information and analyze the options and alternatives. DSS often involves use of complex spreadsheet and databases to create...
Words: 3224 - Pages: 13
...companies FedEx and UPS. The purpose is to tell the readers whether to invest in FedEx or UPS. Nowadays, China open the air transportation market to both companies. Both of them want to enter the Chinese market and have different strategy and financial situation. FedEx and UPS are package-delivery companies. They provide supply chain, transportation, logistics and related information services. FedEx has expanded the service in 25 U.S cities and international market. UPS build the base in the US. They also expanding in to Europe, Canada, Latin America, China. FedEx and UPS in the same industry, same market. They are competitors. Define corporate Excellence FedEx and UPS have different market strategy. They try to earn the strong financial position and provide high returns to share holders. Both of them cut the costs through economics of scale and use of information technology. FedEx, which is regarded as an innovative, entrepreneurial, and operational leader has a strategy that focuses on providing high quality services to its customers. FedEx invents the“HUB” system and “ absolutely positively overnight” ad campaign. They expanding services, acquiring more trucks and air crafts. They focuses on producing superior financial returns for share owners by providing high value-added supply chain. “People-Service-Profit” is their core business philosophy that emphasizes employee participation. This make the labor force work for the goals of the company. FedEx use just in...
Words: 837 - Pages: 4
