...PREMIER COLLEGE DOCUMENT RETENTION POLICY January 20, 2016 POLICY STATEMENT POLICY STATEMENT Premier College has developed a document Retention Policy to protect and preserve all critical documents as required by state and federal laws. The College is responsible for retaining paper and electronic documents in a safe and secure environment to ensure the basic values of accuracy, confidentiality, security, and proper archiving as well as proper document destruction once documents have served their purpose. This Policy is also for the purpose of aiding employees of the organization understanding their obligations in retaining electronic documents including e-mail, Web files, sound and movie files, PDF, TIFF, TXT files and documents, Calendars, Computer usage logs, Internet usage logs, Databases, and all Microsoft Office or other formatted file. This policy is written with considerations for compliance with federal mandates and acts including The Sarbanes-Oxley Act, Health Insurance Portability and Accountability Act (HIPPA), The Fair Credit and Accurate Transaction Act (FACTA), Gramm-Leach-Bliley (GLB) and other federal, state and local mandates. EFFECTIVE DATE This Policy is effective as of January 20, 2016, (the “Effective Date”) and applies to all documents created after the Effective Date. However, to the extent possible, the Policy will be applied to all documents regardless of creation date. LEGAL HOLD A legal hold suspends all document destruction...
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...security of the data so that only authorised people can access it. Another reason why information should be archived is so that it frees up space in the workplace to ensure that the place is not cramped with information that is not required frequently and to make sure that it is a pleasant clutter- free place to work in. 1.2 The purpose of agreeing retention dates is to ensure that the organisation has compliance with the Skill Funding Agency which requires learner files to be held on to for 5 years. It is important for staff to know the retention periods before archiving so that there is no risk of archiving information that is not relevant and can be destroyed and also to ensure that there is no risk of destroying information that is still within its retention period which could cause huge problems to the organisation. Another purpose for agree retention periods is so that the archiving system can be kept organised and space on the hard-drive is not being wasted in information that doesn’t need to be kept anymore and it makes it easier for specific information to be found and accessed when needed as there are less files to look through. 1.3 When archiving information it is vital that it is filed in the correct place in the hard-drive so that authorised staff can access it easily, it is securely protected and there is no risk of the information becoming lost within the system. The information needs to be stored in the “Archiving” folder and then in the relevant place...
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...Premier Collage | Document Retention Policy | Litigation Hold Notice | | | 8/26/2113 | Table of Contents 1.0 POLICY STATEMENT ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐---‐‐‐‐‐‐‐‐‐‐‐‐‐‐ 4 2.0 PURPOSE ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ 4 3.0 APPLICABILITY ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐--‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ 5 4.0 DEFINITIONS ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ 5 1. Official Records Retention and Disposition Schedules ------------------------------------------------------------- 5 2. File Breaking ------------------------------------------------------------------------------------------------------------------- 5 3. Litigation Hold -----------------------------------------------------------------------------------------------------------------6 4. File Integrity ------------------------------------------------------------------------------------------------------------------- 6 5. File Maintenance ------------------------------------------------------------------------------------------------------------- 6 6. Personally Identifiable Information ------------------------------------------------------------------------------------- 6 7. Confidential Information ----------------------------------...
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... Problem statement – improper records management in the finance department . What is records management? Records management is a system to manage the creation, copying, distribution, filing, retrieval, storage and disposal of the records created or received in the course of business. Records are information in any media created or received in the course of business, regardless of location or physical form. They include not only paper and electronic files (including databases and e-mail) but also information stored in CDs, audio, video and data tapes, sound recordings, films, photographs, books, maps and many other media. Why is records management important? Records contain information that is a valuable resource and an important business asset. They are required as evidence of policies and activities of companies (to fulfil legal, tax and audit obligations) and for the day-to-day management of businesses. Effective records management enables efficient and systematic capture and retention of information contained within records, and therefore maximises their use as a business resource, while minimising the time, money and effort spent on their retrieval and storage. Records enable business organisations to: conduct their business in an orderly, efficient and accountable manner; deliver services in a consistent and fair manner; support and document policy formation and managerial decision making; provide consistency, continuity, and productivity...
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...------------------------------------------------- Information Lifecycle Management From Wikipedia, the free encyclopedia | This article needs additional citations for verification. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. (January 2008) | Information Lifecycle Management (sometimes abbreviated ILM) refers to a wide-ranging set of strategies for administering storage systems on computing devices. ILM is the practice of applying certain policies to effective information management. This practice has been used by Records and Information Management (RIM) Professionals for over three decades and had its basis in the management of information in paper or other physical forms (microfilm, negatives, photographs, audio or video recordings and other assets). ILM includes every phase of a "record" from its beginning to its end. And while it is generally applied to information that rises to the classic definition of a record (Records management), it applies to any and all informational assets. During its existence, information can become a record by being identified as documenting a business transaction or as satisfying a business need. In this sense ILM has been part of the overall approach of ECM Enterprise content management. However, in a more general perspective the term "business" must be taken in a broad sense, and not forcibly tied to direct commercial or enterprise contexts. While most records...
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...DISCUSS THE PROTECTION METHODS TO VITAL RECORDS IN RECORDS CENTER. INTRODUCTION Vital records are the records that an organization requires to function regardless of the kind of format it is in (i.e. paper, photo, database, magnetic tape) that must be protected in the event of an emergency or disaster because of the severe consequences to the office/organization if gets destroyed or lost. Vital records may include pension plans, policies, payroll plans, succession plans, and delegation of authority, birth certificates, death certificates and marriage licenses. Vital records are essential for the continuation or reconstruction of an agency/organization. It is these records that are important in establishing the legal and financial position of the agency and/or those important in preserving the rights of an agency/organization, its employees or clients. There are four methods of vital records protection which includes; 1. Dispersal, 2. Duplication, 3. Onsite storage 4. Offsite storage. 1. Dispersal During the regular course of business in any organization or agency, a routine distribution of vital information to various locations within the organization for use and reference is a standard procedure necessary for the operation of the organizations to enable reach its mandate. In the dispersal method of protecting these vital records copies of records containing vital information may be routinely distributed outside the agency to various state agencies, other governmental entities...
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...Retention of HR records Revised July 2015 What are HR records? HR records include a wide range of data relating to individuals working in an organisation, for example, pay or absence levels, hours worked and trade union agreements. This information may be stored in a variety of media such as paper files and, increasingly, on computer databases. It is important for all organisations to maintain effective systems for storing HR data, both to ensure compliance with all relevant legislation (for example in respect of the minimum wage or working time regulations) as well to support sound personnel administration and broader HR strategy. Our factsheet on human capital has more details of how employee information can help identify the sort of HR or management interventions which will drive business performance. However, as detailed below, in the UK a complex regulatory regime governs the length of time for which HR records should be stored. The legal position Legislation There is a substantial and complex amount of legislation in the EU and UK that has an impact upon the retention of personnel and other related records in those regions. Examples of legislation dealing with particular categories of records are provided in the boxes below. Access, storage, format and destruction The Data Protection Act 1998 (DPA) applies to most personnel records, whether held in paper, microform, or computerised format. Under the DPA data must not be kept any longer than is necessary for...
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...http://www.studymode.com/essays/Drainflow-Repairing-Jobs-That-Fail-To-1346002.html Drainflow Repairing Jobs That Fail to Satisfy Potential effectiveness of a Cash Reward System and Structured Interview Program for DrainFlow Report for the Manager William Assemiah, 12021643 Irene Aidoo, 12021610 Sroda Adzo Apam, 12021626 Asare Ohenedwira Thomas, 12021639 Dorothy Dede Aklerh Asamoah, 12021634 Sampson Abbey Armah, 12021630 Arthur Sherifa, 12021631 Amadu Waliu, 12021617 Report Summary 1. Executive Summary DrainFlow, a plumbing maintenance firm in the USA, has been losing its customers to competitors due to poor services. Job motivation and satisfaction among employees is declining across various job categories within the firm. This dissatisfaction has been attributed to the overspecialization of some job functions in the company. The report attempts to assist DrainFlow improve in three key areas: job structure and design, incentive policies, and recruitment practices. It will go further to analyze the causes of the woes being faced by DrainFlow and provide a constructive recommendation on how to overcome them The main contents include an introduction to the problems DrainFlow is encountering, analyses of the current business, and recommendations on how DrainFlow can overcome these issues to foster a long-term competitive advantage. 2. Introduction Research shows that a happy worker is a productive employee. Satisfied employees tend to be better at their workplaces...
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...complete retention strategy, due to gathering new customers is costly. Being able to retain customers during a downfall, when that is happening people are looking for a lower cost alternative. Knowing why a customer is leaving is important. There are customer churn analysis and apprehending methods, and trend analysis. Along with the customer churn profiling. Developing Customer Retention Strategies. Customer Retention is important because getting a new customer is expensive rather than keeping the existing one. Retention is meaningful to most companies because the cost of having new customers is much more than the cost of keeping good relationships with their current customers. How to contain customers during a downfall? During a downfall is the time when people look for a lower cost alternative. In these circumstances, down-selling can be key to retaining customers. When economy overcomes, the customers are likely to move up to the original services they had subscribed too. Down falling is better than losing customers. However that can have negative effects on sales, this should be carried out carefully on customers who are at risk of churning to lower cost alternatives, methods can be used to identify customers at risk of churning. Knowing why a customer leaves. The most important thing in customer retention is to know the customer well enough, know there expectations, satisfactions, and their tendencies. By knowing these about a customer the more efficient retention strategies...
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...To truly reach employees and make your messages stick, you need to approach them as any company would approach their potential customers. Sound crazy? We will attempt to de-crazy it for you. Check it out: Employees are consumers of your messages, just as your customers are consumers of your product. Like your customers, your employees are busy. Their attention is being pulled in a dozen different directions at any given moment. Therefore, it takes strong, authentic and cleverly presented messages in order to cut through the day to day clutter and really reach an employee. And we’ve found that when employees are treated not as assembly line producers, but rather as humans whose allegiance an organization is fortunate to have, something very beneficial happens—employees will work harder and better because they feel an emotional attachment to their employer. This is something theCEO of Southwest Airlines learned long ago – and to great benefit. Over the years, whenever reporters would ask CEO Herb Kelleher the secret to Southwest’s success, he had a consistent response. “You have to treat your employees like customers,” he told Fortune in 2001. Friends and peers of Kelleher’s would often see his philosophy in action. “There isn’t any customer satisfaction without employee satisfaction,” said Gordon Bethune, the former chief executive of Continental Airlines, and an old friend of Mr. Kelleher’s. “He recognized that good employee relations would affect the bottom line....
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...Measuring Customer Satisfaction Introduction – Customer Satisfaction The definition of customer satisfaction is very simple. A customer is satisfied whenever his or her needs, real or perceived, are met or exceeded. So how do you know what the customer needs, wants and expects? It’s very simple. You ask, and then you provide what the customer wants and more (Gerson, 1993, p.17). There exists an interaction between the desired results and customer satisfaction, customer loyalty and customer retention. Without the customer it is impossible for any business to sustain itself. Achieving the desired results is frequently a result of customer actions. Any business without a focus on customer satisfaction is at the mercy of the market. Without loyal customers eventually a competitor will satisfy those desires and the customer retention rate will decrease. There are several levels of customers: 1 1. Dissatisfied customer - Looking for someone else to provide product or service. 2. Satisfied customer - Open to the next better opportunity. 3. Loyal customer - Returns despite offers by the competition. Dissatisfied customers are an interesting group. For every one that complains there are at least 25 who do not. Dissatisfied customers by word of mouth will tell eight to sixteen others about their dissatisfaction. With the web some are now telling thousands. 91% of dissatisfied customers never purchase goods or services from the company...
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...Product/service being offered Myer is Australia's largest department store group, and a market leader in Australian retailing, offering an unrivalled choice in the latest national, international and 'exclusive to Myer' brands across women's, men's, and children's fashion, as well as accessories, cosmetics, homeware, and much more. Myer’s focus remains on being the first choice for customers when shopping for fashion, cosmetics and the home. They have the largest range of desired brands and styles that offer newness, fashionability, quality and value, with increasing exclusivity. The Myer merchandise offer includes 11 core product categories: Womenswear; Menswear; Miss Shop (Youth); Childrenswear; Intimate apparel; Beauty, fragrance and cosmetics; Homewares; Electrical goods; Toys; Footwear, handbags and accessories; and General merchandise. Besides having a wide range of merchandise, Myer also provide services in selected stores, which include Cafés and Restaurants, Formal Hire, Optical, Hair and Beauty Salons, florist (My Flowerhouse),Weight Watchers Lifestyle Centres, Photographic, and Myer Bridal & Gift Registry. Sources of value Value creation and delivery is a key element for strategic customer relationship management. Value can be thought of as the relationship between the benefits experienced from a product or service and the sacrifices made to enjoy those benefits. * Value from product In terms of product innovation, Myer has introduced a new sister...
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...Policies of the University of North Texas Health Science Center 04.301 Acceptable Electronic Communications Use Policy Chapter 04 – Administration Policy Statement. The University of North Texas Health Science Center (UNTHSC) provides various electronic communication resources for the purpose of conducting business in support of UNTHSC’s organizational mission. UNTHSC is the legal owner and operator of all electronic communication resources purchased or leased with UNTHSC funds. All electronic records are the property of UNTHSC, not of the individuals creating, maintaining, sending or receiving such data or information. Each person granted access to UNTHSC electronic communication resources and electronic records is responsible for appropriate use as stated within this policy as well as adherence to all applicable federal, state and local laws. UNTHSC reserves the right at any time to limit, restrict or deny access to its electronic communication resources and records, as well as to take disciplinary and/or legal action against anyone who is in violation of this policy or applicable laws. Application of Policy. This document establishes organizational policies and procedures regarding the use of electronic communications. This policy applies to: 1. All electronic communication resources owned, leased, provided and/or managed by UNTHSC; 2. All users and types of use of UNTHSC electronic communication resources; 3. All electronic records generated or maintained in the...
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...Research proposal on “RECORD MANAGEMENT PRACTICES IN ICT ENVIRONMENT” Case study: Prime Minister Office – Regional Administration and Local Government TABLE OF CONTENTS CHAPTER ONE 4 1 INTRODUCTION 4 1.1 Overview of business records management in Tanzania 5 1.2 Statement of the Problem 6 1.2.1 Legal requirements: 7 1.2.2 Policy instruments: 8 1.2.3 The current situation 9 1.3 Objectives of the study 10 1.3.1 General objective 10 1.3.2 Specific objectives 11 1.4 Research Questions 11 1.5 Significance of the study 12 2 CHAPTER TWO: LITERATURE REVIEW 13 2.1 Introduction 13 2.2 DATA, INFORMATION, KNOWLEDGE AND RECORDS MANAGEMENT 13 2.2.1 An overview of data, information, knowledge and records 13 2.2.2 Role of data, information, knowledge and records in organizations 14 2.2.3 Information and knowledge as critical resources in development 15 2.3 Meaning of Record 17 2.3.1 Records Management 17 2.3.2 Record keeping principles 18 2.3.3 Management of Public Records 27 2.3.4 Functions and responsibilities of a records office 28 2.4 Record management policies 29 2.5 Managing electronic records 30 2.6 THEORETICAL FRAMEWORK OF THE STUDY 31 2.6.1 Records life-cycle 31 2.6.2 Records continuum 33 2.6.3 Hybrid records life-cycle theory 36 2.6.4 Linking the theoretical framework to the research problem 37 3 CHAPTER THREE: RESEARCH METHODOLOGY 39 3.1 Introduction 39 3.2 Research area 39 3.3 Research design 39 3.4 Population and sampling procedure 39 3.5...
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...C A S E S T U D Y A high-tech reception system will make life easier for Quality Care's staff, but what about its customers^ The Quality Improvement Customers Didn't Want by Dawn Iacobucci Jack Zadow, the consultant, was persuasive. Wrapping up the hourlong presentation, he still seemed as energized as be bad in tbe first five minutes. "Your biggest competitor, HealtbCare One, has already begun using a computerized reception system in 14 of its 22 facilities," he said, pointing to the overhead projection illuminating the darkened conference room. The image was a regional map with red stars on every HealthCare One facility and yellow circles around tbe ones using tbe new system. "Wben their members come in the door, they go right to a computer and slide their identification eard through. Then the computer leads them through a set of questions about tbeir current medical condition, tbe reason for tbe visit, and so on. Everything is done electronically: The computer pulls the member's record, processes the new information, and then routes the member to tbe appropriate staff person for consultation." He slipped tbe next image over tbe map. It showed Quality Care's own facilities in dull brown. "HealtbCare One will have all its facilities up and running on the Dawn Iacobucci is an associate professor of marketing at the f.L. Kellogg Graduate School of Management at Northwestern University in Evanston. Illinois. 20 new system by June. Tbe number two player, MediCenters...
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