TABLE OF CONTENTS

1. INTRODUCTION 2
2. TOPIC 1 – UNDERSTANDING INDIVIDUALS 3
2.1 PERSONAL VALUES ANALYSIS 3
2.2 ALIGNING PERSONAL VALUES WITH THE VALUES OF ACNIELSEN 4
2.3 ACNIELSEN BUSINESS EFFECTIVE SURVEY – TAKING PULSE OF OUR STAFF 5
2.4 MOTIVATION & JOB SATISFACTION 6
2.5 PROMOTING ORGANIZATIONAL COMMITMENT 8
3. TOPIC 2 – DEVELOPING MANAGERIAL SKILLS & PRACTICES 9
3.1 THE IMPORTANCE OF INTERPERSONAL BEHAVIOR 9
3.2 BUILDING A CULTURE OF TRUST 9
3.3 PROMOTING ORGANIZATIONAL CITIZENSHIP BEHAVIOR – A PASSION FOR PERFORMANCE 10
3.4 CAREER DEVELOPMENT 10
3.5 ORGANIZATIONAL COMMUNICATION 11
3.6 TEAMWORK 13
4. TOPIC 3 – DEVELOPING LEADERSHIP SKILLS (C.11-14) 14
4.1 ORGANIZATIONAL LEADERSHIP 14
4.2 CULTURE, CREATIVITY, AND INNOVATION 14
4.3 DESIGNING EFFECTIVE ORGANIZATION 14
4.4 MANAGING ORGANIZATIONAL CHANGE 14
5. SUMMARY 14

1. INTRODUCTION
Organizational Behavior has so far been among my most interesting courses during this MBA program. It has provided me with a new perspective as well as a more systematic approach in dealing with my daily managerial issues at work. For me, it is like a journey up the mountain. This course helps me realize an important wisdom that what I see at the bottom of the mountain is not what I see at the top. Without this wisdom, I could have closed my mind to all that I cannot view from my position and, therefore, limit my capacity to grow and improve. Such wisdom helps open my mind to improvement, and teaches me to respect what, at first, I cannot view. In the end, I have learnt this important lesson – what I cannot see can now be seen from a different part of the mountain. With this thought in mind, my paper seeks to demonstrate my understanding of the subject matter with the ultimate goal being the improvement of management effectiveness in the workplace.
From the definition of Organizational Behavior,