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Firing Clients Can Be Good for Business Article

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Submitted By yseag38
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Article 1 Firing clients is one of the most challenging tasks in professional scopes because of involved legal and ethical factors. It is however necessary to disengage clients who are not valuable to an organization or those who are troublesome and therefore offer more burden that benefit. My approach to firing a client would therefore incorporate legal and moral factors as well as analytical approaches. Once a client has been identified for disengagement, I would review his or her profile to ascertain the risks and benefits that the client offers to my organization. I would then appoint a team of three employees to review the client’s data and offer summary statistics on the nature of the client’s relationship with firm. Personal opinion towards the client will also be sought from employees who have had close working relations with the client. Once the information is compiled, I would review it to evaluate apparent risks and benefits of retaining the client. If the client’s relationship with the organization offers more disadvantages than advantages then recommendation will be made for firing (Weston 3, 4). I would then consult a legal expert to determine possible legal liability of the disengagement and the legally appropriate strategy to terminating the client’s relationship with the firm. Once all legal issues are determined, I would organize a meeting with the client and hint the meeting’s agenda. During the meeting, I would explain the issue to the client, together with factors that led to the decision and preliminary processes to the meeting. I would then allow the client to express personal opinion over the decision and possible solution based on my outlined terms for possible future engagements. If the client agrees to my terms of engagement then I would reconsider the disengagement but would terminate relations if the client does not indicate

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