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Five Models

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Submitted By talatanafr
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Management Information Systems, 13E, Global Edition

Laudon & Laudon
Lecture Files by Barbara J. Ellestad

Chapter 2 Global E-Business and Collaboration
What would happen if you walked into work one day and the management told the employees they could do anything, anything at all, that they wanted to do that day. If
Jimmy from production decided he wanted to work in sales and marketing he could. If
Sally, who normally works in accounting, wanted to spend the day in shipping she could do that too. No one would have to follow any rules or any set procedures. They could accomplish the work any way they choose.
Sally decides that she doesn’t want to use FedEx to ship out the products that day even though the company has a contract, which saves them lots of money. She decides to use an alternate shipping service that will cost the company more and slow down the shipment significantly. She doesn’t see a need to tell accounting about the change.
Jimmy decides not to use the same old packing materials when he’s preparing glass bowls for movement across the country. He determines that it is faster if he just plops the bowls into a box, closes the lid, and sends it down the line. Unfortunately, his co-worker
Tim (who doesn’t know anything about Jimmy’s decision) is responsible for answering customer complaints.
Bill in accounting decides that he needs a pay raise to help pay for his upcoming vacation. Normally, he would be required to get his supervisor’s approval to change any pay record but since there aren’t any established procedures he can just go ahead and enter the new salary data in the system. While he’s at it, he gives ten of his friends pay raises also. Although Bill’s friends may like the idea, the rest of the employees in the company are pretty upset.

2.1 Business Processes and Information Systems
As we discussed in Chapter 1, the

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