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Flat World Business Principles and the Workforce System

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Submitted By ammv07
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Functional View of Work Processes
Businesses do not think in terms of product or service lines as much as business functions. For example, a company that makes shoes will have manufacturing, packing, shipping, human resources, marketing, etc. as basic functions that must occur across all types of shoes they manufacture.
To have quality products or services, each of these functions must work with the other functions. If there’s a problem with how one function is accomplished, this will impact the other functions. As a result, businesses must pay attention to the quality of each function and how the different functions interact with one another in their overall impact on the business.
This functional thinking is what has allowed for the growth of outsourcing—companies identify the functions that are core to the quality of their business and then outsource the other ones. Many companies have also begun to sell their expertise in their core functions, recognizing that another service they can provide is to either show other companies how to do what they do best, or to actually take over the function for the other company.

Standard Setting
Another key business principle in a flat world is standard-setting. For each business function and sub-function, businesses set two kinds of standards. Process standards identify how a function must be performed. Outcome standards identify the key results of the performance of a particular function.

Setting standards allows companies to standardize products and services so that no matter who is performing the function, they know exactly what is expected of them in that performance.
Standards also allow companies to gain greater control over how their work will be performed and how they will serve their customers. If they decide to outsource certain functions, this gives them a way of measuring the quality of the

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