...OPERACIONES TEMA: CASO FLORIDA POWER & LIGHT PROFESOR: ALDO BRESANI TORRES Octubre, 2012 Resumen Ejecutivo El presente trabajo detalla la transformación de la empresa Florida Power & Light (FPL) al implementar una nueva filosofía: Programa de la Mejora Continua (PMC), para así poder obtener el Premio Deming en el año 1989. Aplicando la nueva filosofía PMC, le permitió A FLP crecer y mejorar. Inicialmente los integrantes tenían un pensamiento burocrático y autoritario en todos sus procesos, se enfocaban solamente en el servicio del suministro de energía. Luego, se dan cuenta que esta actitud tenía que cambiar y la mejor opción fue adoptar ésta nueva filosofía, la cual principalmente se orienta en satisfacer al cliente, transformando así su identidad y permitiéndole tomar medidas como el ciclo de Deming. Al comienzo de esta nueva identidad, los empleados de FLP tenían muchos obstáculos, especialmente del término medio y el primer Vicepresidente, los cuales se mostraban reacios y oponentes al cambio. Todo esto cambió, una vez que se les capacito y se observaron los primeros logros. Desde ese entonces, empezaron a apoyarse proponiendo nuevos procesos en sus funciones. Después de haber ganado el premio, los funcionarios de FPL hicieron cambios radicales durante los meses siguientes; pero no abandonaron el ciclo Deming, más bien, fueron más estrictos en la ejecución de este proceso. I. Introducción En 1989, Florida Power & Light (FPL) se convirtió...
Words: 1510 - Pages: 7
...Administración de Operaciones Florida Power Light: Ejercicio de la mejora de la calidad. Integrantes: Pierre Astudillo María Elena Espinoza Angélica Fonseca Julio del 2013 1. Antecedentes A principios de los años ochentas la crisis económica agobiaba a la mayoría de industrias norteamericanas. La dependencia por el petróleo hacia que los precios de los productos y servicios se disparen. Esto causaba malestar e inconformidad entre los miles de usuarios y clientes. Entre estas compañías se encontraba Florida Power Light, una importante empresa proveedora de energía eléctrica ubicada en Florida. Esta situación hizo considerar a los accionistas sobre qué camino debía tomar la empresa. Por un lado, podían disminuir la dependencia del petróleo con inversiones a largo plazo en activos fijos. Pero por otro lado, esto hacia que los precios del servicio eléctrico que ofrecían aumenten a un ritmo más acelerado que la inflación de esa época. Como consecuencia de esta encrucijada, los directivos decidieron aplicar un plan de mejora de la calidad. Este plan tenía como objetivo disminuir la burocracia e ineficacia de sus procesos. Este plan pasó por algunas etapas y fue evaluado por asesores japoneses. Con el tiempo, este plan convirtió a Florida Power Light en una compañía modelo de cómo debe aplicarse un verdadero Plan de Mejora de la Calidad PMC. 2. Historia de FPL Fundada en 1925 en Juno beach, Florida Power Light provee energía eléctrica a mas de 4 millones...
Words: 1524 - Pages: 7
...Florida was the first part of what is now the continental United States to be visited by Europeans. The earliest known European explorers came with the Spanish conquistador Juan Ponce de León. According to the "500TH Florida Discovery Council Round Table", on March 3, 1513, Ponce de Leon, organized and equipped three ships which began an expedition (with a crew of 200, including women and free blacks), departing from Punta Aguada Puerto Rico. Puerto Rico was the historic first gateway to the discovery of Florida, which opened the doors to the advanced settlement of the U.S. They introduced Christianity, cattle, horses, sheep, the Spanish language and more to Florida.[11][broken citation] Ponce de León spotted the peninsula on April 2, 1513. According to his chroniclers, he named the region La Florida ("flowery land") because it was then the Easter Season, known in Spanish as Pascua Florida (roughly "Flowery Easter"), and because the vegetation was in bloom.[12] Juan Ponce de León may not have been the first European to reach Florida, however; reportedly, at least one indigenous tribesman whom he encountered in Florida in 1513 spoke Spanish.[13] From 1513 onward, the land became known as La Florida. After 1630, and throughout the 18th century, Tegesta (after the Tequesta tribe) was an alternate name of choice for the Florida peninsula following publication of a map by the Dutch cartographer Hessel Gerritsz in Joannes de Laet's History of the New World.[14][15][16] The horse...
Words: 768 - Pages: 4
...the basic managerial functions, are: planning, organizing, leading and controlling. The purpose of this paper is to establish research and evidence that confirms the Department of Financial Services (DFS) State Fire Marshals is a well managed, properly functioning organization that provides the most pristine service to its communities, when referenced to the above mentioned functions. The Department of Financial Services (DFS) is a state organization that has many divisions encompassing anywhere from financial accounting to law enforcement investigations. Under this organization, the Division of State Fire Marshals is a law enforcement investigations unit that conducts origin and cause investigations into fires throughout the state of Florida. The Bureau of Fire and Arson Investigations is the state law enforcement branch within this Division and are responsible for investigating fires both accidental and criminal. Dating back to 1973, the State Fire Marshal’s office was established and its main purpose was “suppression of arson and the investigation of the cause, origin, and circumstances of fire” (“DFS SFM History”, 2012). In 1976, the bureau became law enforcement recognized and currently today has over 100 sworn officers. The bureau operates twenty-four hours, seven days a week, as...
Words: 3974 - Pages: 16
...EXECUTIVE SUMMARY This report examines the plausibility of beginning an Arena Football League (AFL) Franchise to South Florida. The purpose of this report is to provide the AFL Miami Private Investor Board with the information necessary for assessing the effectiveness and feasibility of this business venture. South Florida is an ideal location to begin a new AFL franchise. The reason for this is due to Florida’s powerful demand for sports, and football in particular. A relatively large percentage of Florida’s GDP is due to a stable sports industry that successfully weathered the recent economic recession. The geography of Florida helps create a loyal fan base with in the region any professional sports team operates. These fan bases are driven by intrastate rivalries, and the fans are not hesitant to pay to see their teams play. These fan bases for the AFL in Orlando, Jacksonville, and Tampa Bay have proven to strong enough to sustain the operations of the franchises. With the closest arena football team playing four to five hours away, this distance is more than enough to dissuade most South Florida natives from attending and supporting the AFL. However, bringing a team to Miami would increase their awareness of the sport and prove to be sustainable. A loyal, lucrative, and intrastate rivalry driven market is what will sustain an AFL Miami franchise. Additionally, the AFL adheres to a spring schedule so as to not compete for fans with other football leagues. In...
Words: 5548 - Pages: 23
...transactions each day. McAndrews and Forbes Holding Inc. Faneuil is owned by Mac Andrews and Forbes, a holding company portfolio of public and private companies, including: AM General, Deluxe, Harland Clarke, Mafco, Panavision, Scantron, Scientific Games, SIGA, and Transtech Pharma Mission Statement Our mission is to provide integrated customer management solutions that enable our clients to build profitable lifetime customer relationships and exceptional customer service. We accomplish this mission by focusing completely on the needs of our clients and their customers while developing core competencies to meet them. Faneuil Organizational Strengths Faneuil is very knowledgeable about the products they offer. By teaming up with the Florida Department of Transportation, they saw a chance to expand on a product...
Words: 776 - Pages: 4
...Community My fieldwork begins in Hillsborough County, Florida., and it consists of 1,266 square miles, and has an estimated population of 1.3 million. The largest city in this county is Tampa. I live in the city of Valrico, it has a population of about 35,545 according to the 2010 census, 50/50 is approximately male to female ratio. Information gained from my windshield survey is Valrico is family and church oriented. We have four parks, one fitness center and one lone Fire station. We have a community and senior center that act as storm shelters, with in one of our four parks. Our public transportation, is the Hart line and this acts as evacuation transportation. Our beaches are approximately twenty-two miles away, but the rivers and lakes are scattered about the county. A 2a: Health concerns Being free from disease is state of mind, is what what we should continue to heed. The individual lives of...
Words: 2478 - Pages: 10
...big university such as UCF, but also feel included enough into the schools culture to attempt to win a position of power. Many people don't think about the complexities involved with attempting to successfully navigate higher education. The workload alone is enough to discourage many from trying. In the example of Karen, she had access to enough financial resources that she could fund her campaign. This is representative of the average Latino’s increased access to financial resources. This, however, is not the same experience held throughout the community. The business she runs in her hometown of Naples does represent an increase of tolerance to Latinos and Latino businesses. That same kind of acclimation has occurred within the entirety of UCF; not only does administration make an attempt to admit a diverse student body, but there are networks in place designed to aid those entering higher education. These factors represent two previous themes discussed in this paper: financial resources and social networks. The school has also become diverse enough where every pair of campaign teams had at least one person of color running. It has become an expectation that the powers within the student body be balanced and represent the body as a whole. It would have been unthinkable 30 years ago for an undocumented student to run for SGA President. The social climate in Florida is changing in favor of diversification. Many people do not know what it takes to run a college level SGA election...
Words: 1847 - Pages: 8
...Marketing Internacional Pasas de Aguaymanto * María del Carmen Casafranca * Erika del Carpio Rodríguez * Jackeline Rengifo * Melisa Ramos * Oscar Vargas Moncayo * Nicolás Revoredo Introducción Los mercados internacionales de frutas y hortalizas frescas y procesadas han presentado un gran dinamismo en los últimos años, impulsados por los cambios en las preferencias de los consumidores. Sin embargo, Perú a pesar de ser un país eminentemente agrícola, no ha podido aprovechar estas interesantes oportunidades y más aún está cediendo espacios en los que ya había logrado avances importantes. Este es el caso del Aguaymanto, fruta exótica con un importante y creciente mercado internacional, pero que no han contado con el respaldo tecnológico que les permita posicionarse en el competido mercado hortofrutícola. El único factor a favor ha sido la calidad innata del producto, ya que al igual que muchos de los productos hortofrutícolas del país, las restricciones en cuanto a cantidad, presentación y continuidad se han constituido en el principal cuello de botella. El producto obtenido es excelente, pero la falta de procesos de acondicionamiento apropiados que garanticen la entrega de un producto de excelente calidad a precios justo y en el volumen y momento que se requiere. Por lo tanto, es necesario comenzar a hacer el acompañamiento tecnológico a estas cadenas que entreguen elementos y herramientas que conlleven a alcanzar las condiciones de competitividad...
Words: 19438 - Pages: 78
...The Everglades SCI 230 October 16, 2011 The Everglades I. Introduction II. Descriptions of Diversity of Life Forms A. People B. Animals 1. Birds 2. Fish 3. Mammals 4. Reptiles C. Plant 1. Lichens 2. Barks 3. Invasive Plants III. Biological Interrelationships of Life Forms | | | | | | A. Food Web 1. Plant Species 2. Algae Group 3. Animals 4. Fungi and Bacteria IV. Existing Preservations and Protections of Life Forms A. Environmental Factors B. Natural Features and Ecosystems V. Efforts Made for Preserving the Everglades A. Central Figures for Conservation B. Enactment of Laws to Protect the Environment VI. Preserving the Diversity of the Everglades A. The Clean Air Act B. Funding C. Comprehensive Everglades Restoration Plan VII. Conclusion The Everglades National Park In the United States, the Everglades National Park is considered the largest subtropical wasteland. It hosts a variety of rare and endangered species. Many groups of people and animals have landed in the Everglades making it their homeland. Everglades is home for well-known rare animals and plants. The marshes, forests, cypress, fish, animals, plants, and people depend on the ecosystem of the Everglades. Unfortunately, many of these plants and animals are found on the endangered species list for the United States. The Everglades...
Words: 1648 - Pages: 7
...residing in North America when the Europeans first arrived. When the Europeans touched land, they found a thriving population of people. The Europeans categorized those found into separate tribes. There was the Calusa in the Caloosahatchee region, the Mayaimi in Lake Okeechobee Basin (or Belle Glade area) and the Tequesta in the Everglades region. In this reading, I will cover the short existence of the Calusa tribe, also known as, “The Shell People”. The Colusa tribe was originally called “Carlos” meaning “fierce people”. They were descendants of the Paleo Indians who inhabited Southwest Florida, approximately 12,000 years ago. When the Spanish explorers arrived in the 1500s, they were not friendly people and had no interest in missionary activities. Their society was somewhat closed off to others. When the Spanish arrived, there were an estimated 20000 Calusas in Southwest Florida. They were the people of the Caloosahatchee culture. The Calusas inhabited a territory from Charlotte Harbor to Caper Sable. This region was abundant with bears, woolly mammoths, sloths, tortoises, and saber toothed tigers. Hunting these animals was a mainstay until they discovered the waters, which was full of fish. Soon they realized that hunting for these fish took less time and allowed other things to take place. During this vacancy, it allowed them to establish their own system of centralized government. Their government was a quite complex structure involving nobility, commoners...
Words: 949 - Pages: 4
...Affordable Luxury Vacations 123 Ocean Front Avenue Miami Beach, FL. 45678 Mr. George jones 628 Village Run Orlando, FL. 87654 RE: Mr. Jones Subject: Finally experience the luxury vacation that you deserve at an affordable and guaranteed lowest price. Before you decide to toss this letter into the trash after reading a few lines, please continue to read a little further and take advantage of the great vacation packages that Affordable Luxury Vacations has to offer. Imagine an island surrounded by crisp clear water and the sound of the waves as they splash against the rocks. Imagine white sand that sparkles like a road of diamonds as the sunsets in the evening. Taking in all of this beautiful scenery with a drink of your choice. Imagine arranging a getaway from it all. The hustle, bustle and stress that comes with your daily life at work and at home. Imagine a place where you can sleep when you want and for as long as you want. A place that is free of stress, noise, and the chaotic adventures of your daily life. It sound too good to be true, right? Well, not at Affordable Luxury Vacations where we strive to provide the most memorable and affordable vacation packages. We promise and deliver the best quality service by expecting and demanding the BEST of everything for YOU! For 50 years, Affordable Luxury Vacations has provided the most value in vacations. We provide a beginning to end vacation experience that will allow you to sit back and enjoy the...
Words: 424 - Pages: 2
...To Whom It May Concern, I would appreciate an opportunity to talk with you soon about how I could benefit your organization through my expertise in a business atmosphere. You will see by my enclosed resume that I have earned a reputation as an intelligent, articulate, and assertive professional. I have been effective in improving procedures, in streamlining operations, and molding employees into cohesive and productive teams. I would welcome the opportunity to arrange a brief meeting to introduce myself, discuss your current and future business needs, as well as, how I can be an asset to your company. Thank Larry Pope | 202 shortreed Rd | Jacksonville Fl. 32254 | Moblie: 904-300-4620 | lpope429@yahoo.com | | Objective | | | I am seeking a challenging and professional affiliation as a technician with an aggressive firm that would utilize a person of my caliber, extensive talents, experience, and education to fulfill its strategic mission. | | | | Experience | Contingent Network Service inc.Field Network Tech,2010- Present Memphis. TnInstall cable cat 5 router,switch | | Misource, Jacksonville, FL | | Project Manager, 2008 - 2010 | | Install test and or terminate fiber, cat 5, 6, 3 and install all hardware includes modem, router and switches. All on Military bases and under military compliance. | | | | Audio Visual Innovation, Jacksonville, FL | | Project Manager, 2005 - 2007 | | Handled job assignment for...
Words: 334 - Pages: 2
...private economic loss, property damage and medical claims. Compensating the People and Communities Affected As of Dec. 31, 2013, BP had paid approximately $12.8 billion in claims, advances, settlements and other payments. This includes approximately $11 billion for individual and business claims; $1.5 billion for government claims, advances and settlements; and $329 million for other payments such as tourism promotion, seafood testing and marketing, and behavioral health. The majority of these payments have come from the $20 billion trust BP established in 2010 to pay claims, settlements, natural resource damages and other costs. The trust has been fully funded. Payments by State $1.04 Billion $1.70 Billion Alabama $1.96 Billion Florida Louisiana $3.90 Billion Mississippi Federal/other states $4.24...
Words: 2412 - Pages: 10
...Lectura Cultural 1: Historia general de los hispanos en los Estados Unidos C. Investigacion y conversación 1. Busque información sobre la historia de la inmigración de por lo menos tres grupos distintos de inmigrantes hispanos que vinieron a los Estados Unidos durante los siglos XX y XXI. ¿Por qué salieron de sus países de origen? ¿Cuáles fueron las condiciones políticas, económicas, y sociales que les obligaron a salir de su país? La inmigración de hispanos es la más grande en los Estados Unidos. Cada ano llegan hispanos de diferentes partes de Latinoamérica en búsqueda de felicidad y prosperidad. Uno de esos grupos son los mexicanos. Por muchos anos los mexicanos han inmigrado a los Estados Unidos huyendo la situación económica, el poco progreso, y la violencia que se ve en su país. Los mexicanos vienen a los Estados Unidos en busca de empleo y crecimiento. Una de las razones por la cual hay tantos inmigrantes mexicanos en los Estados Unidos es porque México hace frontera con los Estados Unidos y para los que se arriesgan y logran entrar sin problema, es la forma más rápida y fácil de entrar al país. Muchos mexicanos vienen a los Estados Unidos en búsqueda de un empleo sin importarles el sueldo con tal de que tengan algún ingreso. Esto ha estado sucediendo por muchos anos pero ahora en el siglo XXI es mucho más difícil para que los indocumentados atraviesen la frontera por la cantidad de autoridades que ahora patrulla la frontera. Para los mexicanos afortunados que...
Words: 660 - Pages: 3