Theoretical Framework Operations management is the business function that plans, organizes, coordinates, and controls the resources needed to produce a company’s goods and services. It involves the responsibility of ensuring that business operations are efficient in terms of using the least possible resources as needed, and effective in terms of meeting the customer needs. Needs are the basic forces that drives consumers to take actions and engaged in exchanges. The desire to satisfy these needs is what motivates a man to act, but the satisfaction of these needs must be done in the order of their priority so that a higher need does not strongly motivate a person unless the next preceding lower need has been substantially satisfied. For each society there is a set of needs perceived by the people that they feel should be satisfied as part of the development process. It is usually recognized that needs could be generated by physiological deprivation or by a positive desire to have something. It is also recognized that those needs generated by deprivation are typical and that usually one of needs is based on attaining certain goals. The humanistic approach espoused by Abraham Maslow, leader in Humanistic Psychology believes that Thus man is perpetually wanting animal. Ordinarily the satisfaction of these wants is not altogether mutually exclusive, but only tends to be. The average member of society is most often partially satisfied and partially unsatisfied in all of his wants. The hierarchy principle is usually empirically observed in terms of increasing percentages of non- satisfaction as we go up the hierarchy. Reversals of the average order of hierarchy are sometimes observed. Also it has been observed that an individual may permanently lose the higher wants in the hierarchy under special conditions. There are not only ordinarily multiple