...Gap Analysis: Riordan Manufacturing University of Phoenix Human Capital Development MBA 530 Mar 18, 2007 Gap Analysis: Riordan Manufacturing This analysis looks at situations, challenging issues and opportunities facing Riordan Manufacturing, a global plastics maker headquartered in San Jose, California. Through this analysis, problems will be identified that Riordan Manufacturing would have to resolve in order to be successful. By resolving their problems and realizing their opportunities, Riordan will improve their human resource practices, which will give them a competitive advantage. Situation Analysis Issue and Opportunity Identification Riordan Manufacturing has annual revenue of $46 million with 550 employees. The company is a subsidiary of Riordan Industries, which is a fortune 1000 company with revenue over one billion dollars. Production is divided among three plants: plastic beverages containers located in Albany, Georgia; custom plastics parts located in Pontiac, Michigan; and plastic fan parts located in Hang Zhou, China. Research and development is handled in San Jose, California. Riordan’s major customers are automotive parts manufactures, aircraft manufacturers, beverage bottlers, appliance manufacturers, and the Department of Defense. Recently, Michael Riordan, President and Chief Executive Officer (CEO) made strategic changes in their manufacturing and marketing of their products. Their declining sales and profits over the last couple of...
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...Gap Analysis: Riordan Manufacturing Riordan Manufacturing is faced with some issues, challenges and opportunities to increase their sales and profitability, improve employee satisfaction, and improve their customer relationships in an effort to help them remain competitive in the marketplace. In this research an analysis will be conducted to evaluate the situations that face Riordan Manufacturing. This analysis will identify the issues and opportunities, explore the stakeholders’ perspectives, and review the problem and the end state goals. Once the analysis is complete the leadership team at Riordan Manufacturing will be able to put together a problem solution to begin to tackle the issues faced by the company. Situation Analysis Issue and Opportunity Identification “Riordan Manufacturing is a global plastics producer employing 550 people with a projected annual earnings of 46 $million” (University of Phoenix. n.d., p 1). The company is owned by Riordan Industries a Fortune 1000 enterprise with revenues over $1 billion (University of Phoenix. n.d., p 1). Over the past two years Riordan Manufacturing has experienced declining sales and uneven profits (University of Phoenix. n.d.). This change forced Riordan Manufacturing to make some strategic changes in the way they manufacture and market products and its sales processes. The strategic changes prompted Riordan Manufacturing to adopt a customer-relationship management system (CRM) which allowed customers to be serviced...
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...Running head: GAP ANALYSIS: RIORDAN MANUFACTURING Gap Analysis: Riordan Manufacturing Cara-Leigh Heemskerk University of Phoenix Gap Analysis: Riordan Manufacturing Changes are being implemented at Riordan Manufacturing to reach the sales targets and to improve satisfaction amongst employees. The sales strategy is adapted to a customer-relationship management system, which means working in teams where different departments work closely together to accomplish a sale. This new sales system asks for a different reward systems as the sales person is no longer individually responsible for the sale. Situation Analysis Issue and Opportunity Identification Recently the sales of Riordan manufacturing are declining which might be one of the reasons for the dissatisfaction amongst the stakeholder groups. The shareholders wants the highest return of their investment, managers want increased sales to earn more bonuses, and the employees want increased pay, more rewards, and higher job satisfaction. There are issues on the, employees are not satisfied with their job and the compensation that can be earned. This decline in satisfaction is shown in the employees’ behavior and leads to low morale, lower motivation, lower production activity and increased turnover. There are three key factors that explain this behavior: ability, motivation, and opportunity. (Dougherty & Dreher, 2001) Managers are worried that they will lose their key-employees and management needs...
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...Gap Analysis: Riordan Manufacturing MMPBL/530 Situation Analysis Issue and Opportunity Identification The employees of Riordian Manufacturing feel that the supervisors of the company are demotivating them. They expressed his in focus groups. The employees initially stated that the supervisors treated them well when they were discussing their treatment with the consultant that was hired. Willingness to perform key behaviors is an important determinant of behavior. That is, employees must be “motivated” if they are to perform behaviors such as high task performance, job seeking, attendance, or cooperation with others” (Dreher & Dougherty, 2001). The motivation level at Riordian Manufacturing is at a tremendous low point. The company has the opportunity to increase the motivation level. Employees feel that the promotions that have taken place at Riordian Manufacturing are based on politics rather than merit. The employees also feel that there is a lack of career information, development opportunities and career advancement. The literature on sponsorship and mentorship in organizations, which suggests that employees with impressive ability and motivation may be constrained in their level of achievement and career success by a lack of opportunity (Dreher & Dougherty 2001). The consultant that Riordian Manufacturing hired suggested that other companies have implemented extensive career development and mentoring programs. Riordian Manufacturing has the opportunity to institute...
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...Running head: GAP ANALYSIS: RIORDAN MANUFACTURING Gap Analysis: Riordan Manufacturing University of Phoenix Gap Analysis Riordan Manufacturing is currently experiencing a decline in employee retention which could further translate into missing deadlines to complete projects, decreased quality of products and sales, and finally a decrease in customer satisfaction. To stop this chain of events, management needs to identify the key issues that the company is experiencing in each sector and implement changes that will reflect the future goals of the company. Management needs to address the employees concerns regarding the future employment with the company due to uncompetitive wages, random performance reviews, and unfair promotion processes. In determining how to reward the contributions of individual employees, managers must consider how various performance-contingent pay practices, including executive stock options, might enhance employee motivation.(Dreher & Dougherty, 2001, p 77). The challenge that management is facing in creating a reward system that will address the main concerns is incorporating the system into the company’s strategic plan, so that it satisfies both the management and the employees. The reward system affects job satisfaction by making the employee more comfortable and contented as a result of the rewards received. The reward system influences motivation primarily through the perceived value of the rewards and their contingency on...
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...One of the many essential aspects of business development, including project management, includes belief how to develop a gap analysis. Many students feel that these projects are busy work; however, developed correctly the organization will better understand key points to the needed strategies that will assist an organization in obtaining industry leadership. This particular research paper is based on the Riordan Manufacturing organization created by the University of Phoenix, and establishes a base parameter for what you may look at during the creation of your possess gap analysis. Included is the introduction to the organization, situation analysis, stakeholder perspectives, ethical dilemmas, end-state vision, gap analysis, and the conclusion. Tables and appendixes referred to may not be available in this version of article. Gap Analysis: Riordan Manufacturing Riordan Manufacturing produces plastic parts including plastic beverage containers, automotive parts, aircraft related parts, and appliance related parts (Riordan Manufacturing, n.d.). The company's revenue exceeded $1 billion and is a Fortune 1000 enterprise (Riordan Manufacturing, n.d.). Due to current declines in sales and "uneven profits", Riordan embraced changes that included adopting a customer-relationship management system and a Six Sigma quality approach (Riordan Manufacturing, n.d.). While these changes were developed to combat the developing issues with the business end of the company vision and needs...
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...Riordan Manufacturing Strategic Plan Executive Summary Riordan Manufacturing Incorporated has seen success over the last few years. At Riordan, staying profitable has not been an issue. To stay competitive within their industry the organization wants to promote growth, but because of a performance gap, which is preventing Riordan from achieving more revenue and accomplishing specific monetary goals by 2013, this new strategic plan in developed. Team B recognizes the dilemma, found an objective, explored options, and recognizes the ideal solutions. The issue is how to bridge the performance gap with a purpose to increase revenue from $40 million to $50 million by 2013 (Apollo Group, Inc., 2006). Through a SWOT analysis and further research, Team B realizes that there are options available to overcome and take advantage of this area of opportunity. To reach the long and short-term goals of Riordan, a differentiation focus is the most beneficial competitive strategy to manage threats, trends, and opportunities. The differentiation focus will make sure to dial in on specific endeavors on total quality improvement and expediential growth in the markets of the United States and China. The company strengths are a synergistic team and ground-breaking research and development. Riordan also needs to take advantage of the booming health care field and provide plastic products that meet the needs of clients in the health care industry. By focusing on the improvement of quality...
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...Process Design for Riordan Manufacturing The Riordan Manufacturing plant in Hangzhou, China operates its manufacturing unit to prepare the electric fan to provide the worldwide supply based on the production forecast sales extrapolated using the theory of moving averages for last three years. This paper includes an analysis of the material requirement planning, existing process design, application of supply-chain concepts including any available global opportunities. Additionally, this paper will include a production forecast and as well as an implementation plan for lean production and a just-in-time system to optimize the profit at Riordan and improve customer satisfaction with timely delivery of orders with appropriate inventory management system. Material Requirement Planning The material requirement planning of Riordan manufacturing is designed to supply the required material for creating the parts of electric fan in order to produce the components at each phase of assembly line production. The receiving department collects the raw material, which is processed in the molding department to make it suitable for generating parts of the fan after being polished and trimmed in the trimming department. These parts are further processed in the assembly department to make larger components such as fan blades or fan housings. The packaging departments puts each parts of the fan in right package with adequate labeling so that it can be delivered to distribution center...
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... Date Competitive Advantage Paper Riordan Manufacturing Incorporated engages in plastic injection molding with operations both in the United States and China. As an industry leader, Riordan is in the process of identifying strategic factors in the internal and external environment. The goal is to develop long-range plans to manage resources as well as the opportunities and threats present in the environment. Emerging markets of Asia, some in South America, and in Europe expects to bring in demand for more products. These markets deeply affected by lifestyle changes ushered in by the new age of multimedia, economic growth, industrialization, and growth of personal income will power the expected growth for plastics and other consumer products. Competitive Advantages and Strategies Riordan is a company with business across the globe. Similar to companies like McDonald’s and The Gap, Riordan receives a great deal of pressure to maintain technological perks to the customer, treat the employees well, and support efforts to enforce the protection of the environment. As a global company, special interest groups sometimes have a louder voice than the public; these groups will request, almost demand, the support of the business within the community. For Riordan to remain competitive the company has been very supportive of special interest groups to include improved processes resulting in improved manufacturing processes that reduce their footprint left on the...
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...Running head: PROBLEM SOLUTION: RIORDAN MANUFACTURING Problem Solution: Riordan Manufacturing University of Phoenix MMPBL/530 November 14, 2011 Donnetta Webb Problem Solution: Riordan Manufacturing The Riordan scenario shows the issue with the company personnel and organizational leadership. Riordan Manufacturing is a global plastics producer employing 550 people with projected annual earnings of $46 million. The company is owned by Riordan Industries, a Fortune 1000 enterprise with revenues in excess of $1 billion. Riordans major customers are automotive parts manufactures, aircraft manufacturers, the Department of Defense, beverage makers and bottlers, and appliance manufacturers. The current reward system at Riordan is not performance and leans on other factors that may be a hindrance to some individuals who may believe that they are deserving, thus resulting in a decline in morale and work ethic because of the morale system. Riordan faces conflict of interest between top management in various areas causing a gap between members of top management and also employees. The CEO knows that something must happen and is considering his options that may include the overhauling of a new Human Resources (HR) system that will provide motivation, new reward system, or a change in pay for employees (Scenario 2: Riordan manufacturing). The employees are potentially looking for jobs elsewhere, and the leadership is guessing at solutions. The company decides...
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...In: Business and Management Motivation Concept Analysis Motivation Concept Analysis Motivation in theory – Frederick Herzberg two factor theory Tomala Lewis PSY/320 6/5/2010 Angelica James Motivation Concept Analysis Motivation in theory – Frederick Herzberg two factor theory I agree with Mr. Frederick Herzberg’s two factor theory 100% and without any shadow of a doubt. There is no way any small business or large company can succeed, grow and continue prosperity in the future without the two factors Herzberg theorized. The first of two factors believed by Herzberg is Hygiene factors; Hygiene factors are based on the need for a business to avoid unpleasantness at work. If these factors are considered inadequate by employees, then they can cause dissatisfaction with work. Hygiene factors include company policy and administration, wages, salaries, and other financial remuneration, quality of supervision, quality of inter-personal relations, working conditions, and feelings of job security. The second factor believed by Herzberg is Motivator factors. Motivator factors are based on an individual's need for personal growth. When they exist, motivator factors actively create job satisfaction. If they are effective, then they can motivate an individual to achieve above-average performance and effort. Motivator factors are status, opportunity for advancement, gaining recognition, responsibility, challenging and or stimulating work, and a sense of...
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...Riordan Manufacturing A review of Riordan Manufacturing functional areas business needs included an in-depth analysis of several areas including Human Resources, Marketing, Accounting, and Operations. The business need that will be furthered researched within this discussion will be in regards to Operations Inventory Control. According to the virtual organization portal, Riordan Manufacturing has five hundred-fifty employees and indicated there is a projection of $46 million annual earnings. “Riordan Manufacturing, Inc. is an industry leader in the field of plastic injection molding. With state-of-the art design capabilities, we create innovative plastic designs that have earned international acclaim. Attention to detail, extreme precision and enthusiastic quality control are the hallmarks of Riordan Manufacturing. With facilities in San Jose, California, Albany, Georgia, Pontiac, Michigan and Hangzhou, China, we have the capacity to fulfill your unique needs. Riordan Manufacturing is wholly owned by Riordan Industries, a Fortune 1000 enterprise. The company produces plastic beverage containers produced at its plant in Albany, Georgia, custom plastic parts produced at its plant in Pontiac, Michigan, and plastic fan parts produced at its facilities in Hangzhou, China. The company's research and development is done at the corporate headquarters in San Jose. Riordan's major customers are automotive parts manufacturers, aircraft manufacturers, the Department of Defense...
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...Service Request SR-rm-022 for Riordan Manufacturing Kalembo Pepito BSA375 August 27, 2012 Kimberly Frieder Service Request SR-rm-013 for Riordan Manufacturing Riordan Manufacturing COO Hugh McCauley is requesting the implementation of a modern, state-of-the-art information system to integrate all existing HR tools into a single application. To achieve the desired goal, a very detailed investigation needs to be performed, studying the actual processes that Riordan Manufacturing currently uses. Also, a series of stakeholders will provide the adequate feedback trough a series of face-to-face interviews and meticulous observation of their respective working environments. These tools will help create a system that will maximize time and organize the information inside the Human Resources department of Riordan Manufacturing. To gather all the requirements expected and perform a more accurate assessment for this new application, there is a need to involve several key stakeholders within the company. Starting from the upper management of the company is always one of the best steps, as they are the ones providing the guidelines for the project at hand. Some of the proposed key stakeholders to be included in the decision making process are: * President and CEO Dr. Michael Riordan- “determines and formulates all business strategies” (Riordan Manufacturing, 2012). The integration of a new information system should directly include the feedback of the CEO * COO Hugh McCauley-...
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...BSA/375 03/31/2011 David Bruce Analyze HR System I For the Riordan Manufacturing service request the requestor Hugh McCauley has stated that the current HR system should be more “sophisticated, state-of –the art, information systems technology in our Human Resources department” which was stated in the service request SR-rm-004. The scope and feasibility will set up so that the best solution for achieving the goals of a technically new system is obtained. This paper will also identify the key factors to make this happen, the process will be gathering information regarding employees and the current system. Surveys and questionnaires along with face to face interviews which have worked in the HR department, other sources will be in the form of journals, books and experts in the related field. For the system to be developed and be implemented at the needs of Riordan, the SDLC will be making sure all five phases are completed. Investigation, Analysis, design, Implementation and Maintenance. (Valacich, 2009) Key Factors: Riordan has many focus points within their HR department.(Riordan, 2006) * Employee and Labor Relations * Employee Recognition Programs * Global Operations * Key Jobs * Recruitment and Selections Practices * Training and Development All factors need to be accounted for within the new system to make it more functional for HR. The current system HRIS was installed in 1992 (Riordan Intranet) , part of the financial systems package. The information...
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...Problem Solution: Riordan Manufacturing Riordan Manufacturing is a successful organization looking to improve overall performance and position the company for future growth. The organization was initially founded in 1991 and has seen significant growth since its inception. Today Riordan Manufacturing is a global competitor in the plastics market with over 550 employees. Projected earnings exceed $46 million with a heavy focus in plastic beverage bottles, custom plastic parts, and plastic fan parts. The following review will analyze various issues impacting the organizations operations. Identified issues will be used to determine business opportunities while connecting improvements to key human resource management concepts. Key stakeholders in the organization will be identified along with the establishment of strategic end-state goals that will help guide improvements at Riordan Manufacturing. Major gaps in Riordan Manufacturing’s process will be analyzed using a standard gap analysis approach with accompanied alternative solutions that have a long-term focus. An optimal solution will be identified along with an implementation plan with meaningful end-state goals that support the vision of the organization. Situation Analysis Issue and Opportunity Identification Riordan Manufacturing has developed various processes and procedures to manage the business. The organization maintains a heavy focus on research and development with a strong sales force to help distribute the...
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