...Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS Problem Solution: Global Communications john smith University of Phoenix Online February 21, 2009 The telecommunications industry has experienced economic pressures that has produced diminishing returns for stockholders and decreased value in stock shares the past three years. Global Communications has been no exception. The senior team gained approval from the board to partnership and globalize the corporation to reduce cost and increase profitability. Although this strategic plan has been approved, resistance from the Technologies Workers Union has set the stage against outsourcing jobs that will cause workers to lose their employment positions. Ethical Dilemmas provide some of the most challenging decisions for a company to address. The response to these dilemmas should only be made after careful group decision-making techniques are in place. In the Global Communications scenario, the company specializes in the telecommunications industry and had to make tough choices on ethical issues and changes within the company. This scenario provided an example for the class to investigate similar ethical dilemmas within companies in the United States. This research is then used to synthesize the key discoveries and results of comparing and contrasting the practices of each company related to key course concepts. Key course concepts include...
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...head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS Problem Solution: Global Communications MMPBL/500 Queenetta J. Parris June 6, 2011 Maria Marin Problem Solution: Global Communications According to Miciak and Desmariais (2001), service quality is a major concern of all organizations and call centers play an important role in both consumer and business markets. Global Communications faced several challenges after deciding to move their technical call centers to India and Ireland. The communication channel between the Executive Team and the Workers Union is at an all-time low. Global Communications issues to increase profitability, dealings with layoffs, and reestablishing communications between the Workers Union are the challenges they must resolve. Considering important past events that led to the issues and opportunities identified for Global Communications, in this paper the subjects to examine is the perspective of stakeholders involved, a proposed problem solution, and an analysis of alternative solutions. Identification of risk, probabilities, severity, and mitigation techniques for each alternative solution, which identifies risks connected to a best practice used by other companies for benchmarking purposes. Finally, the optimal solution is examines how the recommended solution can help Global Communications achieve its end-state goals and vision. Situation Analysis Issue and Opportunity Identification Global Communications stockholders are...
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...Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS Problem Solution: Global Communications Amanda Rodriguez University of Phoenix Problem Solution: Global Communications Global Communications is a telecommunications provider that is facing economical pressure. They are encountering competition with other local, long distance and international markets for the same business. With profitability at a low, Global communications must step it up to increase revenues and profits. Global Communications has prepared a plan to an effort enhance the companies performance, and profit locally and globally. This plan is targeted at an international level with a goal of becoming an accurately global resource for small business and consumer customers. In this paper, a solution will be proposed for Global Communications to expedite the companies plan to improve profitability and continue to treat its employees well, “happy employees make happy costumers” (Kinicki &Kreitner, 2003, p. 125). Global Communications having a strong background of loyal employees will help the company pursue their strategic plan improvements. Situation Analysis Issue and Opportunity Identification The telecommunication industry are competing for the same business, there is too much competition with local and international markets. Competitors are offering new features that costumers and consumers want, this makes jobs more proactive and affective. Global communication needs to offer innovative packages...
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...Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS Problem Solution: Global Communications Karen Smith University of Phoenix Online February 21, 2011 Matthew McCallister The telecommunications industry has experienced economic pressures that has produced diminishing returns for stockholders and decreased value in stock shares the past three years. Global Communications has been no exception. The senior team gained approval from the board to partnership and globalize the corporation to reduce cost and increase profitability. Although this strategic plan has been approved, resistance from the Technologies Workers Union has set the stage against outsourcing jobs that will cause workers to lose their employment positions. Ethical Dilemmas provide some of the most challenging decisions for a company to address. The response to these dilemmas should only be made after careful group decision-making techniques are in place. In the Global Communications scenario, the company specializes in the telecommunications industry and had to make tough choices on ethical issues and changes within the company. This scenario provided an example for the class to investigate similar ethical dilemmas within companies in the United States. This research is then used to synthesize the key discoveries and results of comparing and contrasting the practices of each company related to key course concepts. Key course concepts include response...
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...Problem Solution: Global Communications University of Phoenix Problem Solution: Global Communication While remembering the stakeholders’ rights Global Communication (GC) is facing a myriad of challenges to maintain its competitive edge. A premature attempt to increase the bottom line could result in a worsening of the financial situation due to organization behavior. Global Communication must remember the desired end state while remembering the methodology to achieveing that emd state. Handled improperly, the results could be dramatically different from that intended. Communication is essential among the stakeholders to establish a firm foundation resources Global Communication has at its disposal to work with. Emotional Intelligence and its effect on the all interested stakeholders must be fully explored. In order for a cohesive plan to be effective, a consistent delivery to the stakeholders is required. Absence of consistency among stakholder communication and full understanding of emotions almost certainly ensures a plan is not set up for success. Creative thinking will be required on every level of leadership throughout the company. “This involves generating new ways to view a problem and seeking out novel alternatives to the problem” (DeJanasz, Dowd & Schneider, 2001, pg 404). This paper will explore possible solutions available to the senior management of Global Communication and make a recommendation to get them where they want to go...
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...paper is about the issues that Global Communications (GC) is facing as they try to increase profits by outsourcing and partnering with another company. The topics that will be discussed range from the issues GC is facing to the dissatisfaction of the Union. Global Communications Problem Solution Global Communications (GC), a telecommunications company is facing numerous dilemmas due to a decline in the telecommunications industry. As a result, stock prices have plummeted in the last three years. In order to rebound and achieve new growth in a competitive industry, Global Communications will be offering new services to small businesses and end user customers. Additionally, Global Communications has also implemented cost reduction methods with the expectation to improve profits. The main issue that faces Global Communications is to increase profitability. However, the roadmap Global Communications intends to follow may have the opposite effect. Global Communications made decisions using a top down method and therefore, did not have buy-in from the majority of the stakeholders. Due to a lack of appropriate communication, they are now faced with a damaged relationship with the union and their union representative, as well as an outsourcing plan that in our perspective was not well thought out. An analysis will be conducted of the situations that face Global Communications as a result of their cost-cutting methods. Alternative solutions will be presented as well as risk...
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...Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS Problem Solution: Global Communications John Doe University of Phoenix Problem Solution: Global Communications Problem-based learning allows the student to develop his or her problem-solving skills by applying them to an authentic scenario that requires them to identify a problem, apply a problem-solving approach to develop and analyze alternative solutions, and recommend and defend an optimal solution (University of Phoenix, 2010, para. 2). The Global Communications (GC) scenario identifies several issues for the student to analyze and solve using the lessons learned from the course. This paper identifies the major issues that GC is facing. These issues will be analyzed and the perspectives and ethical dilemmas of the stakeholders will be identified. An examination of the problem statement will reveal what improvements GC would like to see in three years. Alternate solutions will be presented and analyzed for validity. An appropriate risk will be assessed on the selected solutions and mitigation techniques explored. From this evaluation an optimal solution will be selected and a plan to implement explored. Finally, a plan to evaluate the results will be presented. Situation Analysis Issue and Opportunity Identification This is a challenging time for GC, the mega-giant telecommunications company headquartered in Centralia, USA. The telecommunications industry is flooded with competition and...
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...Global Communications is facing issues arriving from too much competition in the telecommunication industry. Global Communication stock value had depreciated more than 50 %. Global Communication is contemplating outsourcing its call center division to India and Ireland. Global communication is in the process of major layoffs and jobs cuts to maintain profit margin. Global Communications is in a disagreement with the union due to lack of communication. The union had been a useful partner to Global had they been informed of this new strategy. The union is taking action against Global to prevent layoffs. Global is losing its reputation by cutting salaries, layoffs and outsourcing its call center. The propose solution to help Global Communications is to establish alternatives and select the most appropriate course of actions. Global Communications is hoping to expand a Global market within three years. Global communications will have to add services and find solutions for its customers in order to be competitive. Global Communications should be able to capture the local and international market. Global should be able to meet its vision into the local and international and local market with ease. Global Communications will have to make changes in their way of doing business. Global will have to accept all propose solution in order to make changes. Global will have to expand its technology division to become competitive. Global will have to provide...
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...In an effort to continue save money while continuing its growth, Global Communications must make a decision and create a plan that will allow them to expand their products and services internationally. Of late, Global Communications has witnessed a sharp decline of its stock prices and are facing problems with their employees concerning the outsourcing of jobs. The goal of this paper is to identify Global Communications problems and provide them with solid solutions as courses of action. These actions will be achieved by applying the Nine-Step Decision-Making Model and various other concepts discussed throughout this course. The Nine-Step Decision-Making Model consists of the following items: 1. Describe the Situation-This can take time, but is well worth the effort. Individuals involved in this part of the process must understand the context of the problem. 2. Frame the "Right" Problem-This stage is also challenging. Individuals are often encounter difficulties in trying to determine the true problem needing to be addressed. Working to frame the “right” problem is also challenging because it forces team members to be clear and concise about the situation that needs to be addressed. 3. Describe the "End-State" Goals-The focus of problem solving is the solution, not the problem statement, which may be thought of as the means to the end. The “end state” is the ultimate goal of...
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...Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS Problem Solution: Global Communications Pelesia Tillman University of Phoenix Problem Solution: Global Communications The Union is a challenge with expectations of treating employees with respect and accepting their ideas for change. The hardship at Global Enterprises are seen as an Opportunity instead of a problem The telecommunications business is booming and to stay in the business of selling advanced technology equipment, Global Communications wanted to stand by their name global by outsourcing to India and Ireland, in hopes of competing in local markets and expand globally. Relationships between the union and its workers are at odds about Global Communications going international the board wants to announce to employees not to worry about the move it simply means a chance to offer better jobs to employees and give salary increases with 15% retention bonuses for workers willing to make the move. Focusing on ways to better communicate with the union is a challenge with expectations of treating employees with respect and accepting their ideas for change. The hardships at Global Enterprises are handled. The telecommunications business is booming and to stay in the business of selling advanced technology equipment, Global Communications wanted to stand by their name Global by outsourcing to India and Ireland, in hopes of competing in local markets and expand globally. Global services has entered a new...
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...Problem Solution: Global Communications The first section of the problem solution focuses on the most important past events that led to the issues and opportunities listen in Table 1. This is an analysis of the situation Global Communications finds itself in. These events are not the problem of the case but are what started the problem. In the stakeholder perspectives and ethical dilemmas section you will find various stakeholders identified, their interests, rights and values. The conflicting interests, conflicting rights, and ethical dilemmas are discussed here using the information in Table 2. The problem statement section includes what Global Communication aspires to be and the range of opportunities it must seize to achieve that vision. The end-state vision section focuses on where the company would want to me in the next few years. If all the challenges overcome, all the problems were solved and all the opportunities are realized then where would Global Communications stand. The statement directly reflects the desired end state Global Communications targets. The visions statement helped formulate the end-state goals listed in Table 3. The alternative solutions section you’ll find solutions that support my problem statement. These solutions summarize the benchmarking findings related to the problem statement, the relevance of benchmarking to Global Communications and specific solutions that give us details for Global Communications findings. Analysis of alternative solutions...
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...Problem Solution: Global Communications The course of identifying solutions for a business can be intricate, particularly if the business is not sure of what steps to take to create success. To help assist in figuring out multiple dilemmas in Global Communications workplace, many thoughts are taken into consideration. Throughout the following paper, research will explain the issues, opportunities and ethical dilemmas that Global Communications has encountered. Along with alternative solutions, the possible risk involved and the optimal solution chosen. Global Communications end-state goal, evaluation and implementation plan will all be addressed throughout the paper. Situation Analysis Issue and Opportunity Identification The Global Communications scenario offered three considerable factors that lead to the outsourcing of job employment overseas. After further analysis the lack of sufficient technology and advanced integration, the Global Communications scenario states that “lead to the tremendous economic pressure bemoaning of stockholders on diminishing returns and further speculation about industries ability to rebound and further stock trade deprecation”. The aggressive behavior of the company in compensation, stock options coupled with poor allocation of funds, has put global communication in the situation they are in now. Aggressive compensation packages, improper allocation of funds that should have been used towards competing with technology ultimately impacted...
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...Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS Problem Solution: Global Communications Antoinette Perry University of Phoenix MMPBL/500 September 27, 2010 Maria Marin, PhD. Problem Solution: Global Communications Global Communications has historically been a formidable force in the telecommunications industry. Recent changes have cause severe economic hardships. The leadership team is tasked with identifying the source of these challenges, developing new ways to conduct the same business, reducing the costs associated with conducting business, and attempting to maintain the business relationship that has developed with the union and employees through the years. There are no guaranteed successes and no assurance that all those affected will be pleased with the decisions. Global Communications, however, is committed to realizing the best return in the quickest timeframe and providing customers with the latest technology at the most economical prices. Global Communications is committed to retaining the best possible relationship with its employees and for those who will no longer remain with the company offering services to make the transition as smooth as possible. Situation Analysis Issue and Opportunity Identification The telecommunications industry is changing drastically and without major changes fast, the company as it is known will no longer exist. Increased competition and service packages available to customers at reduced prices means all...
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...Problem Solution: Global Communications MBA500 Deborah Elver August 27, 2005 Problem Solution: Global Communications This paper will apply the nine-step problem solving model to the scenario involving Global Communications. It will provide the background, define the problem, describe end-state goals, identify and analyze an alternative solution based on benchmarking, examine associated risks, provide an optimal solution and implementation plan, and evaluate the results. Situation Background (Step 1) Global Communications (Global), a telecommunications company, is faced with lack of consumer confidence and economic pressure. Senior management has developed an aggressive plan to hit the market with new services and an alliance with a satellite provider. They have also identified cost-cutting measures with hopes of increasing profits. In order for the plan to come to fruition, they will market on an international level with the goal of becoming a truly global resource. Subsequently, this development plan has created several challenges (UniversityElver, 2005). Issue Identification Several challenges or issues have been identified including—but not limited to—globalization and competition, building market share and alliances, reducing and relocating staff, outsourcing technical call centers to Ireland and India, and the lack of communication to Union and stakeholders. The lack of communication to Union and stakeholders regarding this initiative...
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...Problem Solution: Global Communications Only thing constant in this world is “change”! Global communication is going through a similar vicious cycle. Technology is improving, customers are becoming tech savvy, demanding, and competition is growing up. Struggling to compete, Global Communication is working hard to turn around its business, succeed on all odds, and emerge as global leader. Company is going through inevitable challenges to balance customer, employee, and market needs, while trying to achieve its vision. To accomplish Global Communication vision, a research study was undertaken to understand the current challenges at Global Communications and by turning those challenges into opportunity identify and implement an optimal solution that will make it a better company of the future. This paper explains series of steps applied to solve the issues at Global Communications by establishing the criteria by which an optimal solution was evaluated, identified alternative solutions, analyzed each alternative, assessed the risks that surround each alternative, and selected the best solution. In the process of analyzing situation, emphasis was on achievable future goals for Global Communications rather than limiting the process to solving only the immediate problems and requirement of the company. Situation Analysis Telecommunications sector continues to be on its downward trend, not able to meet the targeted financial objectives, stock markets acted negatively. Telecommunication...
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