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JOHN T. GO URV ILLE JERRY N. C ONOV ER

GolfLogix: Measuring the Game of Golf

It was a sunny May afternoon in 2002 as the employees of GolfLogix—all six of them—assembled around the company’s conference table in Scottsdale, Arizona. It was 106!F outside, but it was comfortable inside—partly due to the air conditioning, and partly due to the company’s finally gaining traction in the market. After three years and nearly $2 million in investments, things were looking up. GolfLogix was founded in May 1999 on a simple concept—using the satellite-based global positioning system (GPS) to aid golfers in playing the sport they loved. In its simplest form, the GolfLogix product consisted of a customized, handheld GPS receiver, called an “xCaddie,” that indicated the distance to the green to which a golfer was hitting (see Exhibit 1). Rather than having to “guesstimate” how far he was, the golfer could simply look at his xCaddie, see that he was, say, 157 yards from the green, and pick the club appropriate for that distance. GolfLogix was offering 60 of these “Distance Only” units to golf courses for approximately $1,500 per month on a three-year lease. In turn, courses could provide the units to golfers free of charge, rent them for a nominal fee (say $1 per round), or bundle their cost with the greens fee.

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But GolfLogix’s system could do much more. Rather than simply indicate distance, the system also could be used to record a golfer’s progress around the course. Using an enhanced version of the xCaddie, a golfer could record the exact location of his ball at the beginning and end of every shot as well as the club used to make that shot. At the end of the round, he could download this data to a kiosk in the course’s pro shop. In return, he would receive a three-page color printout mapping his progress around the course, along with statistics on how often

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1.in Eager Sellers and Stony Buyers : Understanding the Psychology of New Product Adoption the Author Provides 4 Categories of Innovatives Products. in Which Category Would You Place Golflogix’s Distance Only Caddie? Why?

...Smash Hits. I would place GolfLogix’s distance only xCaddie in the category of Smash Hits because it offer greater benefits over traditional low-tech solutions while requiring minimal behavior change of golfers. The Distance Only xCaddie offers GPS readings for distance by combining GPS system and golf course maps. It offers benefits that ten times better than existing low-tech solutions like yardage markers and sprinkler heads. First, it offers better golf experience by knowing the exact distance to the green, golfers were more likely to choose the appropriate club, leading to more accurate shots and lower scores. Second, it improved pace of play by eliminating the need to search for yardage markers or sprinkler heads. Thirdly, the GolfLogix system was affordable for all types of courses. Fourth, the xCaddie is easy and small to carry. When not being used, the xCaddie could be clipped to the golfer’s belt or bag. Fifth, it has ease of intallation by making the system operational required no effort on the part of couse personnel without interfering with normal course operations. Undoudtedly, the distance only system offers much greater benefits over existing low-tech solutions. Moreover, the distance only xCaddie also minimizes behavior change of golfers. It is very easy to use. It employed a scrolling feature no more complex than that on a cellular telephone. A golfer just need to scroll to the hole that he was playing, standing over or near his ball, and read the yardage...

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