...of her day to day life. We get the impression the speaker believes that the girl will inevitably become a slut. She hints at many things that will lead to the listener becoming a slut and tells her what to do to avoid being a slut or being viewed as one. The very first thing mentioned in the speakers’ long list is clothes. This word is particularly interesting to me because it is the fourth word mentioned, the first thing the speaker brings up in telling the listener how to do things,...
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...The Art of Listening www.humanikaconsulting.com Learning outcomes • Explain what we mean by listening skills • Identify why listening skills are important, from an employability perspective • Identify key reasons why we often fail to listen effectively • Adopt simple listening techniques to ensure that you listen effectively Introduction • Almost 45% of time we spend in listening. • An essential management and leadership skill. • A process of receiving, interpreting and reacting to a message. • Difference between listening & hearing Why Be A Good Listener? Needs of the Customer… • To be recognized and remembered • To feel valued • To feel appreciated • To feel respected • To feel understood • To feel comfortable about a want or need Traits of a Good Listener • • • • • Being non-evaluative Paraphrasing Reflecting implications Reflecting hidden feelings Inviting further contributions • Responding non-verbally Percentage of Communication Mode of Communication Writing Reading Speaking Listening Formal Years of Training 12 years 6-8 years 1-2 years 0-few hours Percentage of Time Used 9% 16 % 30% 45% Listening is the most powerful form of acknowledgment …a way of saying, “You are important.” Listening builds stronger relationships …creates a desire to cooperate among people because they feel accepted and acknowledged. Listening promotes being heard …”Seek first to understand, then be understood.” - Stephen Covey Listening creates...
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...Book Review: Why Don’t We Listen Better? Jeremy Miller Liberty University Book Review: Why Don’t We Listen Better? Communication is becoming harder now because of the many technology devices available. Many people do not know how to communicate anymore. Actual face-to-face communication has been replaced with short text and social media postings. Good communication is important in any type of relationship. Often time’s people listen to respond rather than listen to understand what is being said. When people actually listen to understand others it not only benefits the person speaking but it also benefits the listener (Peterson, 2007, pg. 6). In order to have good conversation that is beneficial to both parties, both parties have to first become better listeners. Summary Good communication skills are important for every aspect of life. Communication improvement skills can improve relationships, professional development, spiritual growth, and friendships. However, a person cannot improve his/her communication skills if he/she does not improve his/her listening skills. Many people have bad communication because they fail to listen to the other person. In conversation people are more concerned with telling their story than listening to others story (Peterson, 2007, pg. 5). Unnecessary confusion is caused by people thinking they are listening but they do not really hear each other (Peterson, 2007, pg. 7). Peterson (2007) provides helpful communication strategies to improve...
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...Would you rather remember the good times or the bad times? Often times one may have a certain memory that comes to their heads when they hear a song, or read a poem. Keyshia Cole and Anne Sexton both have memories that come to their head, but they are both different in their own way. The song “I Remember” is about remembering all of the bad times someone else pushed the pain upon them, on the other hand, the poem “I Remember” is about remembering all of the good memories someone shared with him or her. Cole included the technique of fresh, engaging, or beautiful language to make the listener understand that one will never be able to forget the way another has made them experience pain. In her song Cole sings, “For the rest of my life, I promised myself I will love me first genuinely.” This line portrays that loving yourself first is important than loving someone else. The use of fresh, engaging, or beautiful language here makes the listener feel as though they can relate to the song because they understand more that pain is unforgettable and will never be forgotten, also because of the feelings and emotions displayed throughout the song. Along with the writing technique of fresh, engaging, or beautiful language, Cole also included alliteration. Cole incorporated the method of alliteration throughout the song...
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...communication skills are appreciated and are the basis of running a successful company. Conversely, negative communication can lead to business failure, as well as poor relationships with co-workers. Three positive methods of communication are active listening, effective speaking, and confidence. Three negative methods of communication are strong reactions, providing misleading information, and the use improper communication tools. Ari Gold displays both positive and negative communication skills as a Hollywood agent. Active listening can make or break a relationship with a client. While engaging in conversation, the listener and speaker must both participate. Eye contact and gestures must be practiced by the listener to show acknowledgement of comprehension. This allows the speaker to know whether their point is getting across. If the listener is confused, they must ask questions, ask the speaker to change the wording, or give a more detailed explanation (McKay). Ari Gold’s active listening made him the powerful businessman that he is today. Ari’s job revolves around listening to others and having an ear everywhere in Hollywood. Ari uses a pyramid system for active listening. He has employees find out information about clients, roles, and movie scripts. As this information gets passed up through the pyramid, only the most important reports make the top. This allows Ari to know what is going on at all times, as well as investigate anything of his interest if needed. Active...
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...They used is as a way to express themselves when no one wanted to hear what they had to say on a daily basis. In the 60s Rap and Hip Hop was a way many African American men expressed their thoughts without ending up behind bars or beaten to death. Once Rap became mainstream many listeners let go of the beat and listened to the message behind the beat, they started to focus on the lyrics. While being freed from slavery, African American were still slaves to the abuse and being mistreated in American and many didn’t have a fire behind the anger to make a stand. Rap lyrics that held a strong uplifting message gave many people those flames to stand and fight for their rights. In an article I recently read that Rap is linguistics major’s dream while also being their worst nightmare. I didn’t read on to see why the writer stated that because I held my own beliefs as to why this may be true. While rap lyrics hold so much meaning to those listeners it can also be confusing to those who do not agree with the rapper’s lyrics. Within rap there is also many dialects and registers. When listening to a local rapper it can be much easier to understand what he says when he uses a semantic change, while listeners from a different region may not understand what the rapper is trying to say. There is...
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...Thanks We would like to thank two RTL employees who received us at the RTL headquarters to answer our question, about the management style but mostly the culture of RTL. That was really helpful to understand how things have worked during the history of this emblematic radio station across the time. Thanks to Jean-Sébastien Petitdemange, host of the show “Itinéraire d’un auditeur gaté” and working for RTL for more than 15 years & journalist for “Midi en France” on France 3. And Claude Joly producer of the Petitdemange show. Table of contents I. The firm RTL 4 II. RTL’s factors of success 13 A. Radio Listeners 13 B. Hosts 17 C. Communication strategy and new technologies 20 III. Recommendations RTL could follow to improve its business 24 A. Recommendations regarding radio listeners 24 B. Recommandations regarding the hosts 26 C. Recommendations regarding communication strategy and new technologies 28 Everybody knows the radio station RTL. It is the eldest generalist radio station, which remains the most listened station in France, despite of the blips of the media landscape but also despite the swirls in their own history. The firm RTL • RTL story from the 1930s to rtl.fr Radio Tele Luxembourg, a radio network from Luxembourg, was created in 1931. At the beginning, the radio transmitter was located at the Grand-Duché of Luxembourg, in the city of Junglinster. It was the only private French speaking radio that people could hear...
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...silence when they are angry and/or hurt, when they are unable to communicate their feelings, or when they want to punish their partner (Slupesky, 2010). This can be very unhealthy for your relationship and can be very phsycologicalely damaging. It is best no matter the situation or why you’re mad or angry to always be open and honest. The only way to get past the anger or hurt is my communicating to each other. Sure in some point in life we have all used this to in our own way teach our partner a lesson. This is something that not only gets the message across that you’re mad but also is very frustrating to your partner and that’s why it’s strongly recommended not to do this. There will always be friction from time to time but it’s never a good idea to do things that makes it worse. The only way to get over the hurt feelings or being mad is to communicate to each other openly. Then there is placating...
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...Examination Paper : Semester II IIBM Institute of Business Management Examination Paper MM.100 Business Communication Section A: Objective Type (30 marks) This section consists of multiple choices and Short Notes type questions. Answer all the questions. Part one questions carry 1 mark each & Part Two questions carry 4 marks each. Part one: Multiple choices: 1. __________is an essential function of Business Organizations: a. Information b. Communication c. Power d. None of the above ANSWER: Communication 2. Physiological Barriers of listening are: a. Hearing impairment b. Physical conditions c. Prejudices d. All of the above ANSWER: All of the above 3. Which presentation tend to make you speak more quickly than usual: a. Electronic b. Oral c. Both ‘a’ and ‘b’ N d. None of the above ANSWER: Oral 4. What is the main function of Business Communication: a. Sincerity b. Positive language c. Persuasion d. Ethical standard ANSWER: Persuasion 5. The responsibilities of the office manager in a firm that produces electronics spares is: a. Everything in the office runs efficiently b. Furniture and other equipment in the office is adequate c. Processing all the incoming official mail and responding to some d. All of the above ANSWER:All of the above 6. Labov’s Storytelling Model based on: a. Communication through speech b. Language learning c. Group Discussions d. None of the above...
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...is always something to be learned when listening. As listeners, we cannot have an "I know everything" attitude. There is always a different opinion, or a new piece of information that can come to light. Listening is never a waste of time. We must pay attention and be active and total listeners when communicating with our peers, supervisors, employees and customers It is important to understand both how we listen as well as who is communicating to us in order to become more effective listeners. Listening Types There are many listening types and we need to understand how we are listening in order to improve and become more effective listeners. We need to be engaged when we listen to hear and understand what is being said. We need to listen to verbal and non-verbal communication to get the full effect of what is being communicated to us. Common listening types are active, inactive, total and partial. Of these, active and total are the most successful. Active listening “Listening in a way that demonstrates interest and encourages continued speaking. (Many types of listening, 2012). Listening from the point of view of the speaker is active listening. This means we listen, interpret and rephrase to ensure that we understand what is being said. As noted by Liz Bryant (2009), the goal of a good listener is “to be present, to be interested, to have time, to have respect" (Bryant, 2009). Active listening includes good body language such as...
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...Nov 8, 2014 FINAL PAPER 2 Listening Audience! At the root of effective listening is appreciating the difference between hearing and listening. Hearing is merely a physiological process; whereas, listening is an interpretive process (Schnell, Jim 1995).We can always learn something from listening to someone. Humans are special in that way, and as listeners, we cannot have that attitude like we know everything. Someone will always have a difference of opinion, it just matters how you will use the information. Some people may think that listening is a waste of time, but in actuality, listening is never a waste of time. The more we pay attention and push ourselves to be active listeners, the better the communication will be with our peers, leaders, employees and customers. It is very important that we understand both how we listen, as well as who is speaking to us in order to become more efficient listeners. There are many different types of listening skills these days. We have to understand how listening works, in order to improve our listening skills and to be a more effective listener. We must be actively engaged when listening, so that we can understand what is being said. We have to make sure that we listen to verbal and non-verbal communication, in order to get the full spectrum of what is being communicated to us. Here are some common listening types: active, inactive, total and partial. Of these four, active and total are the most used and successful...
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...must be able to show that your arguments are based on sound, logical interpretations of reality. 5. Speaker Message Occasion Setting Audience Interference Feedback Chapter 2: 1. Communication Anxiety - the fear or anxiety associated with real or anticipated communication with others (Ex. A student being nervous to present in front of the class) Reality Testing- you subject the negative aspects of the movie in your head to rational scrutiny. To see things realistically you have to stand back from your emotions and look for answers to three basic questions: What has actually happen in the past? What is the worst thing that’s actually likely to happen? How bad would it be if it did happen? (Ex. “I’ll be so scared I’ll pass out.” Have you ever passed out from fear? Is this Likely to happen? How bad would this be? What’s the consequence?) Selective Relaxation- Practicing muscle control techniques to help you reduce physical tension by relaxing on cue (Ex. Find a quiet place where you can be by yourself. Sit in a comfortable chair or lie down, close your eyes, and breathe deeply, in through your nose...
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...listening. Listening is a skill that has to be practiced and learned. Among the four skills of communication, listening is the most ignored, yet it takes up the greatest amount of time in the study of these four skills (Igoy, 2004 p 85). Listening like any other skill, has to be practiced because we listen everyday and we think we know how to do it. Yet, like any other skill, we can learn to do it better and continue to improve our listening skills throughout our lives (Diaz, 2005, p. 28). At the end of the communication line is an indispensable element – the listener, the active participation of whom either makes or unmakes communication. How good at listening this element is, spells a big difference in the communication process. At this point, it part, comes though a constant awareness and study of how listeners respond. This is especially so if we consider the axiom that meaning is altogether in the mind of the listener. II. 1. What is the listening? (Diaz, (2005 p. 28) simply states that listening is the active Intellectual process of decoding, interpreting, understanding and evaluating messages. It is a mode of communication just as important as the other modes like speaking, reading and writing. It is sad to note, however, that this mode has been observed to be the most neglected area in teaching English towards communicative...
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...Demonstrative Communication BCOM/275 22 May 2012 Demonstrative Communication When the question, “What do you think of when you hear the word communication?” is asked, usually the first or second response is “speaking.” Of course that is an important component, but the area of nonverbal communication, research indicates, is more “telling” of our thoughts than the verbal words we speak (Clark, 2004). Communication is often expressed either verbally, nonverbally, written, or visually. The focus of this paper is to discuss and examine communication that does not involve verbal stimuli. This type of communication is commonly referred to as Demonstrative Communication. Demonstrative Communication involves the use of nonverbal cues. Examples of nonverbal cues include facial expression, postures, eye gaze, gestures, facial expressions, and body language. Nonverbal communication is a very crucial but often neglected area of communication. In comparison, verbal communication make up seven percent of a message, and the remainder is composed of 38% percent tone and 55% nonverbal cues (Lee, 2011). Verbal communication involves using speech to exchange information with others. Verbal communication is more than just talking; it also includes written and mediated communication. A response of “yes” is considered an example of verbal communication, as long as it involves at least one sender and one receiver using spoken words, it can be considered an example of verbal communication...
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...We never get a second chance to make a first impression Communication is the art of convincing others. A key to effective communication is to make a good first impression. Once we set a good first impression, they frequently stay with us for the life of the relationship. Unfortunately, bad fist impressions have a way of ending even the most profitable relationships before they begin. An initial impression-- whether it is good or bad-- is made within the first three seconds. The first few moments of any contact often affect our relationship with the individual for a lifetime. With our customers, the outcome of the first impression we make can affect our style of life for years to come. Everything we do and say—or fail to do and say—will ultimately affect the impression we make on the people we meet. The key variables that can make the first impression good are voice, appearance, cultural considerations, eye contact, body language, interests, smile, listener, and feel important. Voice can make or break us before we even meet our prospect face to face. If a salesperson speaks badly—mumbles, whines, talks too fast—it can turn people off. To overcome mumbling, we should take the time to enunciate our words. We should slow down, punctuate our speech using phrases& pauses to meet the people. A “vocal workout” using long, sustained sounds and vowel exercises will add power to our voice. Appearance: Are we clean or neat? Are our clothes not neat, but appropriate for the job at hand...
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