...Chowdhury Rashdi Al Rashid (ID: 57) How to Write Negative Messages in a Positive Way? PREPARED FOR: Mr. Zahid Hassan Khan Course Faculty C501: Managerial Communication PREPARED BY: Chowdhury Rashdi Al Rashid ID: ZR57 MBA 45 D Section- A INSTITUTE OF BUSINESS ADMINISTRATION UNIVERSITY OF DHAKA 20 June, 2011 Introduction: Communication in today’s business place has become more complex. And negative message make thing even more complex. A negative message is any message to which the reader will have an unpleasant emotional reaction. Readers find negative messages disappointing or threatening in some way. Such messages require special care to avoid damaging the quality of the relationship because the negative message – “the bad news” will hurt the reader’s feelings or cause him or her to lose face. (C. Bovee 2010) Not all messages saying no are negative. For a message to be negative, the reader’s ego must be involved in the outcome. If a reader requests information you and others in your organization are not equipped to provide, for example, the reader’s feelings will not be hurt when you direct him or her elsewhere. Treat messages of this variety as you would a message conveying positive information: state the most important information first, and use it to help establish rapport with the reader. (Limaye 1997) Also, be aware that saying no is more serious in some cultures than it is in others. The Japanese, for example, will avoid saying no...
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...News Nowadays, news plays a vital role in human affairs. News is the communication of selected information on current events by reporters. It is presented by print, broadcast, internet or word of mouth to a third-party or mass audience. The most important function of news is to bring us the latest information on local, national and international events. Specifically, it mentions to any fields of our lives such as political, religion, economic, job, health, disaster, crime status, entertainment as well as celebrities. There is a quote about news that states "For most people, no news is good news; for the press, good news is not news." by Gloria Berger. In my opinion, this quote has two parts. The first part means: if you have not heard anything, then the chances are nothing bad has happened, the situation isn't worse, there's nothing to worry about. So the lack of any problems is good. The second part means: for viewers, bad stories catch their attention easily. It is more interesting than good news. So the media always gives priority bad news to viewers rather than good news. For them, bad news is newsworthy. I completely agree with the above quote. On one hand, if you are working and no one complains, that is good news. You can rest assured that everything is progressing well. In this case, no news is good news. In addition, the news media is a business. So the bottom line is that news-media needs viewers to keep their existence. They must look for...
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...On a fall morning, 33 miners left for work, kissing their loved ones good-bye, not thinking that would be the last time they would see them for over two months. That afternoon the earth gave way crumbling on top of the miners, destroying any ventilation they depended on, not to see any signs of hope for anyone until 17 days later when a drill hit an opening allowing the rescuers to tie notes advising they were all fine. A plan immediately went into effect to rescue the miners. Given the situation there are many types of roles and people to consider. Thinking about the family is first and foremost. There will be many lives that will be affected when addressing the families of the victims. Who will tell the family, how, making sure the tone of voice is proper and who must be present. Second, the other employees not involved in the collapse must be addressed. How will it be addressed to the employees, what must be told to them, what must be kept confidential and how to move forward. This also holds true for the media of any sort. Knowing each of the audiences is critical to deliver the most effect message. The person must be of sound mind, as much as possible under the circumstances. Respectful, persuasive, and truthful but never manipulative when delivering the facts. What would be the potential needs of the families of the miners in receiving a message about this incident? The needs are going to be great, and there will be several questions from the...
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...the company to compete with other corporations. It needs to set up a new production system and satisfy environmental protection standards. Due to the cost-cutting effort, the company has closed some factories and cut unnecessary expenses. It plans to lay-off some employees. In addition, the company needs to increase salaries and improve benefits for some of the remaining employees. Therefore, the company is figuring out how to convey this good news and bad news to its workers. Analysis and Evaluation While Weymouth has to lay-off thousands of employees, it plans to increase salaries and improve benefits for others. On one hand, it’s necessary for the company to downsize to save the company in this tough time. On the other hand, offering a better policy for remaining workers may conflict with the cost-cutting effort, but satisfying workers can benefit company’s long-run business. Conveying these messages plays an important role in company’s success. If the company has a good solution, it can soften the anger of those who get fired, and make the remaining workers work effectively. However, an ineffective solution can depress people who are fired and worry the remaining employees, so it may create an ineffective working environment. Alternatives The company has at least two alternatives to deal with this problem. First, it should have face-to-face group meetings to convey the bad news, and email the good news to those whose salary and benefits are going to improve. The advantages...
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...showcase. According to reports of the cyberwire. Their breaking news was that the SINET Showcase opened yesterday with evening workshops on matters of enthusiasm to cyber security of new companies and their clients. We had the capacity go to some of those sessions, and have arranged a summary. We're keeping on giving live scope of this occasion today, including the presentations of the SINET 16. Tomorrow's issue will highlight a full report of today's sessions. The regular Summary can be given as THE CYBERWIRE 4th November 2015. The anti-ISIS hacktivists of GhostSec talk to the Irari Report about the soi-disant caliphate's operations in cyberspace. Of interest are ISIS's efforts to evade disruption but not so much detection, since so much of their operations are directed to recruiting and developing mindshare among the disaffected. Because these involve hiding in plain sight as opposed to using technically sophisticated cloaking. When bulletin ruptured, quickly fixed by the organization, stirs reasons for alarm of a broader zero-day campaign. An examination of the Page Fair hack proceeds. Threat post clarifies how the administration was misused to serve as the vector for fake Flash overhauls. The Tinba keeping money Trojan is seeing a surge in action against Russian targets. The Angler and Nuclear endeavor packs are watched coordinating Pawn Storm. Positive and Negative news on ransomware: Good News: The good news is that Dutch police have taken down CoinVault and Bitcryptor...
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...ORGANIZATIONAL EMAIL Introduction I. United Healthcare – The assessment A. Determine the “Good” of the Organization 1. Historical Moment A. Dwelling Place B. Community of Memory B. Multiplicity of communication ethics 1. Define Communication Ethics for United Healthcare 2. Organizational Culture 3. Power and Leadership A. High Power B. Monological arrogance C. Dialogic Ethics 1. 2. 3. 4. Attentiveness Ground of Self Ground of Other Dialogic Civility II. United Healthcare – The analysis A. Codes, Procedures, guidelines 1. Internet Ethics A. Dehumanization B. Fair and equal opportunity C. Formal code of Ethics 2. Contextual Communication Ethics A. Eye of the Beholder B. Culture, Diversity, and communication B. Democratic Communication ethics 1. The habit of search 2. The habit of justice 3. The habit of preferring public to private motivations 4. The habit for respect for dissent A. Interpersonal Responsibility B. Accountability 1. Evaluation and the Good Conclusion 2 Ruth Ragatz Dr. Fritz COMM 494W-75 October 12, 2013 ORGANIZATIONAL BULLYING: ETHICAL IMPLICATIONS OF ORGANIZATIONAL EMAIL In the 21st century, organizations have benefitted from technological advances such as; the internet, mobile phones, computers, instant messaging, and even the ability for employees to work in cyberspace. These advances have been able to speed up certain processes and allow for communication to occur on almost any level (email, text, Skype, Face Time, or instant messenger) resulting...
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...Fundamentals of Effective Communication in the Workplace Strayer University Intro to Business BUS 100 Professor Alethia Gardener May 09, 2015 Fundamentals of Effective Communication in the Workplace Communication is the sharing of information between two or more individuals or groups to reach a common goal or understanding. Communication in the workplace is essential for effective functioning of each unit and the company’s overall organizational success. Communication is needed to increase efficiency, satisfy customers, improve quality, and create innovative products ("Effective Communication," n.d.). By the end of this paper, you will review an example of effective communication being provided in a business environment, review the reasons why the communication was deemed to be effective, and how the results impacted the business. Effective Communication in a Business Environment Thinking back on past jobs, one time when I have experienced effective communication in a business environment would be when I worked in a call center for a major television provider. I was responsible for taking inbound calls from customers with interests of changing programing, upgrading equipment, and or/ bundling their television services with phone and internet service. Being such a fast paced organization and leading in technology, nothing was consistent but change. All television providers sign contracts with networks and broadcast stations in order to broadcast certain channels. Normally...
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...The Changing World of Communication Communications is the key to success and successful businesses depend on good communication. Every business depends on communication to deliver product and service. Business communication plays an important role managing day-to-day activities at work. Business communications technology is advancing each day with new products changing the way people communicate. Two forms of communication are verbal or nonverbal. Verbal communication is letters, phones conversation, text messaging, e-mails, and Web-sites. Nonverbal communication is the use of pictures or the delivery of interpersonal nonverbal signs of representation. An important factor of communication is to understand and know the audience and their needs. Goodwill plays an important role in the success of a company. How companies treat their customers and employees will increase sales and productivity (Locke & Kienzler, "1," 2008). The day-to-day communication starts when employees come to work and punch the time-clock letting employers know that positions are occupied to perform the work. Some employees attend verbal meeting with co- workers or with team members to discuss the agenda for the day. These internal audiences, for example management and employees, communicate by oral, nonverbal, and written communication. External audiences are customers, suppliers, employment agencies, and investors who communicate in the same form but mainly for promotions, and sales. Success depends on...
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...ch3 Student: ___________________________________________________________________________ 1. Maintaining goodwill within an organization can improve a firm's financial performance. True False 2. Goodwill is not important in government organizations. True False 3. More and more organizations are realizing that treating employees well is financially wise as well as ethically sound. True False 4. Goodwill is important externally but does not need to be considered when communicating with people within an organization. True False 5. The word "you" does not necessarily have to be included in a message that conveys the you-attitude. True False 6. Wordiness means having more words than the meaning of a message requires. True False 7. Wordiness helps to clarify a message by making it concise and easy to read. True False 8. Adding words to increase you-attitude or develop a reader benefit will make a sentence wordy. True False 9. The word "you" should be used in all business messages in order to convey the you-attitude. True False 10. Long sentences, by definition, are wordy. True False 11. Revisions to sentences in order to include the you-attitude should not change the basic meaning of the message. True False 12. To best convey the you-attitude, a company should refer to a customer's order generically as "Your order" since the customer already knows what he ordered. True False 13. A sentence that focuses on the communicator's...
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...What is communication? There are many different meanings for communication. There would be an act or the process of the communicating, also with a fact being within communicated. Communication also would be your opinions, your thoughts, and some information translated through signs, also speech and even writing. Some views, the news, and any important documents could be also a way of communication. What is the purpose of communication? The purpose of communication would to help many groups and many people to connect with each other and to also understand one another as well. Communication can mean the information would be disseminated. Another purpose of communication would be the thoughts and the transduction of all of the emotions from each other. What is good communication? Good communication would be when you can communicate with one another, and get along. Also good communication would be when the message you have sent is clearly delivered and you can understand the message that was sent. With good communication will always come with some type of great success. Also most people would have to agree that most of the experts say that good communication would be understood better. What is your understanding of the differences between verbal and nonverbal communication? My understanding of the differences between verbal and nonverbal communication would be; verbal communication would be the volume used, the rate used, and the pronunciation and the articulation...
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...Business Communication Trends Business Communications Trends University of Phoenix Melinda Wall Com/285 L. Purdie Business Communication Trends Business communication plays a major role in most of your activities that is done in your business or organization you are affiliated with. Communication is the key to success in any business or organization. A person that is a great communicator makes more money and gets plenty of attention from the superiors in the organization. Verbal also nonverbal communication are totally two different ways businesses use to communicate. Verbal requires lots of personal face to face communicating use words or speeches in an organization. Nonverbal communication does not use words at all nonverbal includes pictures, email, graphics etc. Every job you ever encounter in life is going to require communication either verbal or nonverbal. The world’s technology changes for the better daily to help more people communicate more. In the early 90’s the internet was invented and opened the door for all communication to be easier and faster. In the organization don’t ever assume you know everything do what is needed and communication is the key. Communication attracts two audiences the internal audience and the external audience. The internal audience is the audience you work with everyday people that are in the same organization as you. External audiences are mostly potential customers...
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...Motivation, Stress, and Communication Chantey Strayer University BUS520 June 12, 2012 DR. Edward Olanrewaju Abstract In the paper discussed will be a description of a chosen position with a desired company. Described will be ways that goal setting could be used to motivate performance after filling a position. In the paper analyzed will be the reactions to situations and discussed will be the steps that can be taken to manage the stress associated with the new position. Presented will be how to address nonverbal and cultural barriers to communication. The company researched will be Lincoln Financial Group which is a diversified financial services organization with a strong focus on four core business areas- life insurance, annuities, defined contribution, and group protection; and three distribution platforms- wholesales, retail, and worksite. Create a brief job description for a position within the company you research that you would like to fill. The brief job descripition I have put together is as follows: HR generalist will partner with the Group Protection business function and develop and execution of HR strategies to support business goals and objective. Some of the HR focus and initiatives for this role will include HR organizational development, policies / processes, talent Primary Responsibilities include (Lincoln Financial Group , n.d.): * Provide HR support and guidance to Group Protection clients. * Implement organizational development process...
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...[pic] Personal Profile I possess excellent interpersonal and communication skills and the ability to develop mutually beneficial relationships with clients and colleagues alike. I am now looking for a new and challenging position, one which will make best use of my skills and experience and enable further personal and professional development. I am keen to learn and develop new skills. I am also good in making decisions in extreme situations. My desire is to get out of life everything i can, so i work hard, try to be honest, liable and efficient. I am ambitious, flexible, reliable, hard worker, team player. I am happy to work on my own as well as a member of team. I’m experienced at working in fast paced environments and always adapt quickly to new roles and challenges. I have an excellent eye for detail. Good team player and able to use own initiative to achieve company objectives. I have strong ability to pick up new skills quickly and hardworking attitude. I posses good communication skills, work well under pressure and have a good sense of humour. I can easily adapt and able to deal with different tasks on a daily basis. I am well-organised, self-motivated and responsible person, with good eye for details. I am able to work in a high pressurised environment while staying calm and confident at any situation. I am friendly, approachable and motivated individual. An enthusiastic and highly motivated individual works well in a team and on own initiative...
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...Communication: The study if communication within an organization Table of Contents Introduction o The importance of communication Tools of communication o Which forms of communication to use o Which forms work best Know your Audience o Understanding who your audience is Communication Barriers o Where communication barriers exist o What are you trying to say Follow up o Following up your communication is essential Conclusion Executive Summary Effective communication in the workplace today is essential. Knowing who you are communicating to, and the message you want to convey is important. Making sure that you have to appropriate tools to do this is just as important if not, more important, because if you don’t have the right tools, it won’t work. Make sure that the audience you are communicating with knows that you not only conveyed your message, but you also heard what they had to say, by doing a follow-up communication. Because so much time is spent in the workplace, being an effective communicator will make for a cohesive, and effective workplace. Introduction Effective communication is essential to the success of any business organization. Communication within the workplace is sometimes overlooked and not thought to be an important aspect of the work environment. Because the average working person spends twothousand and eighty hours a year at work, and whether you are the manager or the subordinate it is crucial to have good...
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...4 P1 M1 P1- explain different types of business information, their sources and purposes Verbal communication is one of the best methods when it comes to communicating with another individual or individuals, this is because when you are emailing someone, the point you are trying to get across doesn’t always get their understanding, as they aren’t able to hear the tone of your voice to understand what it is you are meaning by what you are saying. Verbal communication can be done face to face, over the phone, or using devices such as Skype. Interacting face to face is also quicker and helps you get a better understanding of the information that the individual is giving to you, it also gives you the chance to ask any questions to the person who is providing you with this information, and it also helps you get to know other individuals. Verbal communication is something that people do in their everyday lives, and it’s something that people are used to. There for it’s probbaly the best method when it comes to communicating with people and getting information to individuals. An example when we had a good method of verbal communication was when the head teacher of Strode College (James Staniforth) done a presentation to all of the new students within the college on the first day. The main characteristics within the information that was provided, was to give all of the new students the information that they needed to know about the college. This included things such as the rules...
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