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Google, Inc Case

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Submitted By Olivia0306
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Google, Inc.

Definition of the problem:

Google’s initiative to enter the Chinese market has been the topic of many arguments from different parties, from shareholders to Human Rights organizations and the actual Chinese government. Google’s image and reputation in the media, investors and users’ minds has been deeply harmed in 2006 at the launch of Google.cn.
Google core mission is to make the world’s information available to the greatest number of people possible. And offer this service freely & easily. But Google also strongly stands behind the importance of user privacy. Although their refusal to provide the mandated user information to the U.S. Justice Department created a contradiction to what consumers now perceived of Google after its entry in the Chinese market it did not protect the company from suffering a staggering fall in their stock prices (-7.5% on January 11, 2005).
This situation and the unprecedented disappointing fourth quarter final numbers had numerous financial specialists thinking about the possibility that Google had at last lost its exponential growth and momentum since its conception in 1998. Moreover, investors were pondering whether their mantra of “Don’t Be Evil” would have the ability to uphold their beliefs and company values while developing internationally or not.
The company’s executives and founders also have to face the issue of the services that they provide in China (Gmail, blogging services, etc.) as the Chinese government requests them to offer and as Google has until then refused to provide for user privacy and security reasons. The firm does not want to make the same mistakes that Yahoo! Made in 2003 & 2004 with Li Zhi and Shi Tao or that Microsoft made in 2004 with Michael Anti.

Company Objectives: * Successfully enter the Chinese Market (second-largest Internet market in the world) * “Provide

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