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2012 FIELD EXPECTATIONS

* Preparing for the weeks tasks is as important as completing them. Therefore everyone should review News and Info prior to visits that week. If we have midnight visits they should be reviewed before heading out. * The following guidelines should be applied to start times: * 4 stores – 7 AM * 3 stores – 8 AM * 2 stores – 9 AM * No visit should be started after 4 PM unless authorized by Me. * Calls must be uploaded before the above start times. * We are required to upload your calls on the same day the call is completed. The appropriate time line should be: * 2 Visits – by 4 PM * 3 Visits – by 6 PM * 4 Visits – by 8 PM * No visits should be transmitted after 8 PM without authorization from the Me. I may set more stringent requirements, especially where YOU have repeated connection issues. * Tuesday and Thursday visits only unless approved by Me.

* All visits require photos. Photo’s attached via Q Relay due to hand held camera issues need to be approved by Me. When we have handheld issues must call the help desk to have it repaired or replaced. All hand held issues should be resolved within a week to 10 days. This allows for turnaround time by the help desk. . * Make sure you are taking pictures on every visit!. * If we are unable to locate a title in stores you must immediately look up on hands, then call the Me, * Conference calls are mandatory. We are required to attend the bi-weekly conference calls and missing calls could result in termination. * Call me with any issues that will prohibit your attendance! * We are required to be in uniform and wear the “official mosaic” uniform to include Khaki pants, Black Mosaic Shirt, and name badge. Blue Jeans, sneakers, and sandals are not acceptable. * We are required to obtain a signature of a member of store management, preferably the Department manager. * Our sign out time should be within 15 min of clock out time. * We should not be going into call reports prior to a visit on the hand held. If you want to see what the tasks are, we need to go into Q-Relay and review it online. * We should check email twice a day. Once in the morning and once in the evening. * It is our field team’s responsibility to fix, repair, and troubleshoot the inter-actives. If during a visit, this is not done per the direction or satisfaction of the Me/RM, termination will result. * Since we work with a remote team Data Integrity are a must, and any FS falsifying data or collecting inaccurate or misleading data will be result in termination. This includes some of the following: * MOD’s reported set but not set * Reporting signage placed, when not * Confirming Interactive Updates completed when not * Let’s have fun and Have A Great Year!!!!! LETS GO BATON ROUGE TEAM!!!!

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