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Grupo Danone

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HECHOS / LINEA DE TIEMPO | Grupo Danone se instaló en Argentina en el 1994 al adquirir Bagley, una empresa productora de alimentos para consumo masivo, Bagley producía Golosinas y Galletitas y era la segunda empresa más grande de Argentina (Terrabusi era la primera más grande, la cual fue adquirida por Nabisco en 1995), Grupo Danone quería alcanzar el liderazgo mundial en sus 3 sectores: Aguas, Productos Lácteos y Galletitas. La Misión del Grupo Danone como empresa era ¨Ayudar a la gente en el mundo a crecer, vivir mejor y aprovechar más la vida a través de alimentos más ricos, más variados y más sanos¨. En 1996 Grupo Danone realizó un Joint Venture con Mastellone Hermanos, Eran los líderes en el sector de Lácteos frescos en Argentina con su marca Serenísima, Al momento de realizar este convenio Grupo Danone relanzó sus marcas: Ser (Yogures Bajos en Calorías), Serenito (Postres Infantiles), Casancrem (Quesos Untables), Cindor (Leche Chocolatada). y Lanzó nuevas marcas: Yogurisimo (Yogur Entero), Actimel (Leche Fermentada – Innovación), Danonimo (Alimento Para El Crecimiento Infantil – Innovación), En 1996 Grupo Danone adquiere a Villa Del Sur, una de las principales marcas de Agua Mineral principalmente posicionada como agua Familiar, ofrecida en envases grandes y muy relacionada con imágenes del campo, granjas y mares. En 1999 Grupo Danone adquiere Villavicencio, otra de las marcas principales de Agua Mineral la cual era el agua Premium en el mercado masivo con la más alta calidad en la categoría, ofrecida principalmente en Restaurantes en una botella Verde Brillante, ofrecida en versiones con Gas y sin Gas y muy relacionada con imágenes de la cordillera de los andes y la Patagonia, en este momento Se Crea Agua Dadone De Argentina (ADA) con las marcas: Villavicencio, Villas Del Sur, Evian (la cual importaban desde Francia), San Francisco, Brío y Waikiki.. La marca SER pasada parcialmente al Grupo Danone era la líder en el mercado con un 59%, producía Lecha, Yogures, Queso Crema, Postres, Alfajores, Galletitas y Tostadas, Era una marca dirigida a las Mujeres y Representaba un estilo de Vida, Mujer Activa, Moderna, Practica, con un concepto de Salud. Su Slogan era: ¨Verse y Sentirse Bien¨. El departamento de Innovación del Grupo Danone estaba representado por: Eduardo Gagliardi (Brand Marketing Manager), Elena Seinhart (Senior Analyst) y Luciana Davidzon (Brand Manager Assistant). | En el 2001 las ventas anuales del Grupo Danone fue de 844 Millones de Dólares, donde: Lácteos fue un 45% (US$379,800,000), Galletitas fue un 32% (US$270,080,000), Aguas fue un 23% (US$194,120,000). El mercado de bebidas sin alcohol en Argentina para el 2001 era de 3,900 Millones de Litros, de los cuales las Gaseosas eran el 63% (2,457 Millones), Jugos eran el 26% (1,014 Millones) y Aguas eran el 11% (429 Millones). Los precios promedios en el mercado para el 2002 eran: Gaseosas $0.96 Pesos Argentinos, Jugos en Polvo: $0.54, Jugos para Beber: $2.25, Aguas: $0.74. El mercado de Gaseosas era el siguiente: Regulares Cola: 47%, Regulares No Cola: 46%, Light: 7%. En el mercado de Aguas existían 2 tipos: Agua Mineral Natural y Agua Mineralizada Artificialmente, ambas se vendían con Gas o Sin Gas, los canales de venta de las Aguas envasadas estaban distribuidos de la siguiente forma: 35% se vendía a través de súper e hipermercados, un 20% a través de autoservicios, un 27% a través de almacenes y un 18% en kioscos. Durante los años 90 el ritmo de crecimiento era de un 13% anual. En el 1998 el crecimiento desaceleró. En el 2002 el 47% del consumo nacional de Aguas en Argentina se concentraba en Buenos Aires, solo era consumido por personas de Ingresos Medios y Altos. En Argentina se consumía 18 Litros promedio por habitante por año, En la ciudad de Buenos Aires el índice promedio era de 40 Litros por habitante, En el Gran Buenos Aires el índice promedio era de 21 Litros por habitante, En el interior del país el índice era de 11 Litros por habitante. El Agua era el producto de mayor estabilidad estacional en el consumo para el mercado Argentino y Aguas Danone tenía un 45.2% de este mercado. La situación económica del consumidor en Argentina era la siguiente: El 48% era Pobre (constituido por un 33% de Pobres y un 15% de Indigentes). 1 de cada 4 Argentinos no tenía empleo, el 20% de clientes con mayores ingresos utilizaban súper e hipermercados, el 80% restante usaba almacenes y autoservicios. En el 2000 un estudio detecta que los consumidores demandan una nueva bebida con las siguientes características: Imagen de Naturalidad, Sabor-Color-Toque de Gas, Condición Dietética, Aporte Nutricional. Las gaseosas eran percibidas como ricas pero no saludables, Los jugos eran percibidos como naturales, ricos y nutritivos, pero altos en calorías, Las Aguas eran vistas como naturales y sin calorías, pero aburridas y no nutritivas. | Problema¿Cuáles son los detalles correctos del plan para el lanzamiento de un nuevo producto, a que marcado debemos dirigirlo, cuál debe ser el posicionamiento, cuál debe ser la marca?Alternativas 1) Marca Ser en la Rama de Aguas 2) Marca Ser en la Rama de Sodas 3) Marca Ser/Villa del Sur en la Rama de Aguas 4) Marca Ser/Villa del Sur en la Rama de Sodas 5) Marca Nueva en la Rama de Aguas 6) Marca Nueva en la Rama de SodasCriterios 1) Rentabilidad 2) Competencia 3) Características de los Clientes 4) Imagen 5) Potencial de Crecimiento Alternativas | Criterios | | 1 | 2 | 3 | 4 | 5 | 6 | | 1 | ✓ | X | ✓ | X | ✓ | X | | 2 | ✓ | X | ✓ | X | ✓ | X | | 3 | ✓ | X | X | X | X | X | | 4 | X | X | X | X | ✓ | X | | 5 | X | ✓ | X | X | ✓ | ✓ | | ConclusiónBasándonos en los estudios de mercado realizados, la imagen, el tipo de consumidor que representa y tipos de productos que la marca Ser siempre ha ofrecido, estudiando la experiencia del Grupo Danone en la Rama de Aguas envasadas, entiendo que la alternativa correcta debe ser sacar una Nueva Marca bajo la Sombrilla Ser (Made By) y tratar de posicionarla en la Rama de Aguas, la competencia en el área de Sodas es muy grande y difícil de poder adquirir un % de mercado y al mismo tiempo esta rama no representa la idea de naturalidad del producto que deseamos lanzar al mercado, ni representa el mercado y/o cliente al que este producto va dirigido.Plan de Acción * Lo primero que debemos trabajar es la nueva Imagen del Producto nuevo, nuevo logo, que nombre vamos a utilizar para dicho producto, basándonos en nuestros clientes, manteniendo nuestro enfoque de mercado: Mujeres, Activas, Modernas, Practicas, Con un Concepto de Salud y una preocupación centrada en el cuidado del cuerpo. * Utilizaríamos la idea de una botella que llame la atención y represente la idea del producto, Saludable pero al mismo tiempo no es aburrido y contiene nutrientes. * Comenzaríamos reutilizando los mismos canales de distribución ya existentes y los mismos lugares de ventas que son utilizados para vender y distribuir nuestras marcas de Aguas. * Debemos trabajar las góndolas para darle una imagen más acorde con lo que el Nuevo Producto quiere lograr con sus consumidores y poder transmitir la idea final Saludable y Emocionante que queremos expresar, así como también invertir en publicidad para lograr el mismo objetivo. |

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