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ATTITUDES AND SOCIAL COGNITION

Thinking Too Much: Introspection Can Reduce the Quality of Preferences and Decisions
Timothy D. Wilson
University of Virginia

Jonathan W Schooler
University of Pittsburgh

In Study 1, college students' preferences for different brands of strawberry jams were compared with experts' ratings of the jams. Students who analyzed why they felt the way they did agreed less with the experts than students who did not. In Study 2, college students' preferences for college courses were compared with expert opinion. Some students were asked to analyze reasons; others were asked to evaluate all attributes of all courses. Both kinds of introspection caused people to make choices that, compared with control subjects', corresponded less with expert opinion. Analyzing reasons can focus people's attention on nonoptimal criteria, causing them to base their subsequent choices on these criteria. Evaluating multiple attributes can moderate people's judgments, causing them to discriminate less between the different alternatives.

When faced with a difficult decision, people sometimes spend a good deal of time thinking about the advantages and disadvantages of each alternative. At one point or another, most of us have even reached for a sheet of paper and made a list of pluses and minuses, hoping that the best course of action would become clear. Reflection of this kind is generally thought to be beneficial, organizing what might otherwise be a confusing jumble of thoughts and feelings. Benjamin Franklin, for example, relayed the following advice to the British scientist Joseph Priestley about how to make a difficult choice: My way is to divide half a sheet of paper by a line into two columns, writing over the one Pro, and over the other Con. Then, during three or four days consideration, I put down under the different heads short hints of the

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