When analyzing this case, it is obvious that this company has some areas they could improve upon. We plan to provide a solution to these various problems through extensive definition of the problem, thorough SWOT analysis, and suggestion of various solutions and alternatives that are best fit to improve the quality inside this business. Each section is filled with our detailed observations, all coming together in the end with one goal in mind: making your business better.
PROBLEM DEFINITION
SWOT Analysis
The SWOT analysis begins by looking inside your business for both the apparent and hidden strengths and weaknesses of your operation. A company’s strengths should be realistic and not modest. The first apparent strength is the experience that Hank Kolb has gained through the attendance of the seminar on quality. He now has the knowledge that something is going wrong and can start taking the actions to correct it. His experience will provide insights regarding how to go about different issues involved in running the business. Also, with solving these problems he will have gained the communication skills and the valuable dedication of the
