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A quality system is necessary for any company to survive in the market; the company has to ensure that it has means and resources of getting a desirable end product. in all the companies these is usually a flow process from one level to the other, the failure of one of these processes result in bad end product. The function of managers especially in factories is to assure the consumers of quality control and assurances. When the manager fails to do this the factory is expected to have a short market span, several procedures have been designed to address or assist the managers in ensuring that quality of the products is maintained at an acceptable standard. In this case Hank Kolb should realise the problems facing the company cannot be solved overnight and he must design a long term project to oversee the overturn of production misfortune. First he must come up with definition of the key problems

Defining the situation

This time Hank should clearly understand the problems facing the company of which its end result has led to production of low standard products. During this period he should he should take into account what the customer expects from and pinpoint the cause of their underperformance. When these have been accomplished he must set achievable goals for the future of the company, the goals should be within a timeline and budgetary capability of the company. Once he has everything in place then allocation of different duties to all members should be clearly stated, this ensures that all the members are on the same page. It is during this time that the research conducted on the customers like the new designs should be highly considered. Depending on the viability of such research he can decide to perform another one or use the old information.

The suppliers who provide the company with equipment