What are some of the issues that you would want to explore to help improve the quality? Quality of service should be one of the most important and well monitored goals for any medical facility, from your small town family doctor’s office, to nursing and rehabilitation facilities, all the way to large hospital systems. The quality of service provided in a facility doesn’t just affect the patients. Quality of service also affects the bottom line, or whether or not the hospital system is profitable. In order to better access the system’s current quality of service and to devise improvement plans I would need to explore issues that have significant effect on quality of care such as, patient satisfaction and retention, medical errors and patient risk, costs, profitability, and staffing. What information/data would you ask for to help analyze the problem? What are some of the areas that you would want to focus on to help improve the quality of the hospital? Suggest at least one solution to improving poor quality of care in a hospital system. To start out I would like to get a better understanding of the reasons behind low patient satisfaction ratings. This could be accomplished via analyzing any available patient satisfaction surveys and using this information to detect any obvious problem areas as well as any strengths. Using this information I would devise a more specialized and in-depth survey to be sent out to all patients who did the original survey and to a cross section of recent patients from each area of the hospital (ER, ambulatory care, laboratory and other outpatient services, etc). The results of these surveys would be used to further identify issues that need attention. I might also devise some manner of reward for who complete and return these surveys so that they are more apt to actually do them. Since a hospital’s