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Effective patient billing have firm financial policies and procedures. The financial policies and procedures are there to explain payment responsibilities to patients. To understand what is expected of patients and members of staff they must understand the financial policies. The process of co-pays, how to make arrangements for balances that are unpaid, collecting deductibles, balances that are past-due, discounts for patients that are considered low income, prepayment, and services that are not covered by insurance are explained by effective financial policies in a medical office. Forms of payment that the office accepts are too, explained by the financial policies. To help with the education process, the medical staff can mail brochures that discuss the billing processes of the office to patients. Another way the staff of the medical office can educate their patients is to verbally communicate and have signs of the policies in their office. Patients are less likely to be shocked about being billed for services or performed procedures done by the office, because they will be knowledgeable of what is expected of them from the medical office. Patients will be affected in a negative way if they are not informed properly. Let us say a patient’s insurance does not pay for a certain procedure, the patient would be very upset to receive an unexpected bill. It is less stressful to a patient when they understand before hand that their insurance will not pay for certain procedures. That way the patient will have an opportunity to work out a payment plan with the medical office or refuse the procedures. So that patients comprehend these policies the medical office can use recommendations, tools, or strategies. The appointment setter should always ask patients that are new and setting up an appointment about their insurance. That will aid the office and patient in knowing if

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