Premium Essay

Hcs 320 Week 2 Communication Theory

In: Other Topics

Submitted By babsofnine
Words 423
Pages 2
Communication Theory

HCS/320

Communication Theory

Communication is the exchange of ideas and/or information. There are many ways that people can communicate with one another. Different types of communication can include body language, verbal communication, and written communication. An individual working in a law office needs to demonstrate the ability to communicate with co-workers and clients effectively in many different ways. An important aspect of communication is the ability to interact with a variety of people. According to du Pré, (2005), attempting a conversation with someone who does not understand you is not productive. Legal fees are expensive and usually billed by the hour, which makes effective communication between the law office and the client all the more important. A client is not going to hire a law office that does not communicate efficiently. Most client communications are written. Written communication provides a paper trail for the law office to keep track of what was said and when it was said. This type of communication is helpful for example; an attorney would need to reference information relayed to the client. Office managers generally will also write most communications between management and staff, again providing documentation of the information delivered. Co-workers utilize face-to-face communication, telephones, and electronic mail for internal communications amongst themselves. While communicating with co-workers and clients alike it is important for an employee to always be respectful in his or her tone and attitude. Gender and cultural differences should never have a negative impact in the workplace. According to Gentles, Lokker, and McKibbon, (2010), Electronic records have a variety of uses for managing information. This is also an excellent way for any company or law office

Similar Documents

Premium Essay

Hcs/320

...website. Week One: Communication Theory Communication Variations Details Due Points Objectives 1.1 Identify four basic elements in the communication process. 1.2 Analyze the five C’s of communication. 1.3 Identify two key elements that make individual communication successful. 1.4 Explain six roadblocks to successful communication in groups. 1.5 Discuss the impact of sexual orientation and age on communication. 1.6 Describe the cultural impact on one’s perception of health and its impact on communication. Readings Read the Week One Read Me First. Read Ch. 3, 5, & 10 of Communicating About Health. Read this week’s Electronic Reserve Readings. Participation Participate in class discussion. Ongoing Minimum of 4 days per week 1 Discussion Questions Respond to 2 weekly discussion questions. DQ 1: Thursday DQ 2: Saturday 1 Course Design Guide HCS/320 Version 2 2 Learning Team Instructions Create the Learning Team Charter. Begin developing the Communication Channels Paper due in Week Three. Thursday (Day 3) 2/23/2012 Individual Pre-class Survey Write your responses to the following questions based upon your experience. · What is communication? · What is the purpose of communication? · What is good communication? · What is your understanding of the differences between verbal and nonverbal communication? · What is your experience with team or group communication? · Describe your experience with utilizing formal written communication. Monday...

Words: 1293 - Pages: 6

Free Essay

Consultant and Client Communication

...TermPaperWarehouse.com - Free Term Papers, Essays and Research Documents The Research Paper Factory Join Search Browse Saved Papers Home Page » Business and Management Consultant and Client Communication In: Business and Management Consultant and Client Communication Consultant and Client Communication MGT 527 January 28, 2013 Sarah Nelson Consultant and Client Communication Within an organization effective commination requires clear objectives along with sound strategies. In each business communication is crucial. Whether big or small the most effective instrument in organizations pertains to communication. Misunderstanding and challenges emerge with one-on-one interactions. Nevertheless, businesses influence effective communication strategies through persistent communication. However, a conductive environment on every level opens the door to communication whereby enabling the organizational members freely to express their ideas, criticisms, and feedback. When managers engage in conversation with employees “specially,” about their ideas, viewpoints on the emerging issues in customer and service production as well as the business environment develops an inclusive culture that demonstrate significant results. In the economy of business financial organizations explicate their vision for success in developing a long relationship. However, the vision of a company is to interact effectively with future as well as existing customers...

Words: 437 - Pages: 2

Free Essay

Communication Theory

...Communication Theory Vicki L. Fowler HCS/320 September 26, 2011 Sharon Williams Communication Theory Successful communication is a requirement of any organization. Communication is the foundation that makes each department work together. In health care, communication is vital to the very care given to patients. At times communication is a matter of life or death. Barbara Stoner Gingerich states “with computerization and electronic communication such as email being used more frequently, communication many times take place without any interpersonal interaction”. (Stoner Gingerich, 2005). Making communication more vital. In this paper the communication processes of group and teams at Community Hospital Anderson will be examined. And how gender and cultural differences come into play, affecting communication at CHA. Also examined will be communication among coworkers, management, patients, families and caregivers. Any improvements that could be made will also be mentioned. CHA consists of four floors of patient rooms, and emergency room, radiology department, an outpatient lab testing department, a surgery department, human resources department, and a laboratory department. Environment services department, and food service. The hospital employees roughly 700 employees. Each department has a department director, and manager, plus each shift has a general supervisor. The patient floors also have a charge nurses on duty around the clock. All directors,...

Words: 863 - Pages: 4

Premium Essay

Communication Theory Papter

...Communication Theory Paper Can you imagine a world where communication did not exist? People have needs and ideas and desires, but without being able to communicate, how would people express all of this? Communication is the key to success in every aspect. Read further to learn how important communication truly is; especially in organization settings. Before we get into why or how communication is important in an organization; let me explain exactly what communication theory. In the year 1980 a person by the name of S. F. Scudder proposed "that all living beings existing on the planet communicate just with different ways."( Management Study Guide, 2008-2012) Communication is so important, because without it the world would be dull and probably come to a standstill. All species communicate in one way or another; whether it be plants, animals, or humans. Plants need to be taken care of and watered; they communicate by visible changes in the color of leaves, and the wilting. When people see these changes they will realize that their plants need water and more or less. When animals communicate, they make sounds so their owner knows they need to be fed, use the bathroom, or need to see a vet. Babies are where communication is so important. They look to their parents or caregivers for help and guidance. Babies cry when they are sick, need food, or need a diaper change. Crying or making some type of noise is the only way babies can communicate until they are old enough to speak...

Words: 1042 - Pages: 5

Premium Essay

Organizational Behavior

...ORGANIZATIONAL BEHAVIOR CONCEPTS CONTROVERSIES APPLICATIONS Seventh Edition Stephen P. Robbins 1996 Contents Part One • Introduction Chapter 1 What Is Organizational Behavior? 2 Chapter 2 Responding to Global and Cultural Diversity 42 Part Two • The Individual Chapter 3 Foundations of Individual Behavior 80 Chapter 4 Perception and Individual Decision Making 130 Chapter 5 Values, Attitudes, and Job Satisfaction 172 Chapter 6 Basic Motivation Concepts 210 Chapter 7 Motivation: From Concepts to Applications 250 Part Three • The Group Chapter 8 Foundations of Group Behavior 292 Chapter 9 Understanding Work Teams 344 Chapter 10 Communication 374 Chapter 11 Leadership 410 Chapter 12 Power and Politics 460 Chapter 13 Conflict, Negotiation, and Intergroup Behavior 502 Part Four - The Organization System Chapter 14 Foundations of Organization Structure 548 Chapter 15 Technology, Work Design, and Stress 588 Chapter 16 Human Resource Policies and Practices 634 Chapter 17 Organizational Culture 678 Part Five - Organizational Dynamics Chapter 18 Organizational Change and Development 714 CHAPTER I • WHAT IS ORGANIZATIONAL BEHAVIOR? What Managers Do Let’s begin by briefly defining the terms manager and the place where managers work—the organization. Then let’s look at the manager’s job; specifically, what do managers do? Managers get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals. Managers do...

Words: 146017 - Pages: 585

Premium Essay

Chinese Economy

...RESEARCH PAPER 06/36 19 JUNE 2006 A Political and Economic Introduction to China “If the 20th century ended in 1989, the 21st began in 1978” Martin Jacques, The Guardian, 25 May 2006 China’s political and economic rise and what it means for the world is now a central preoccupation of analysts and policy-makers. Public awareness of China is likely to increase as the 2008 Olympics in Beijing draw near. This Research Paper is intended to act as a resource that Members of Parliament and their staff can draw upon when engaging with China’s remarkable transformation. Part I provides key facts and figures about China. Parts II and III review recent developments and future prospects by addressing four key questions. Is political authoritarianism sustainable? Can China’s development be peaceful? What are the main domestic economic challenges facing China? What is China’s impact on the world economy? Part IV summarises key aspects of UK and EU relations with China. The Paper ends with a select bibliography of key sources. The Research Paper is intended to act as a platform for a series of Library Standard Notes that will address in more depth specific issues about China that there is space here only to discuss briefly. Jon Lunn, Maria Lalic, Ben Smith and Claire Taylor INTERNATIONAL AFFAIRS AND DEFENCE SECTION Ed Beale, Ed Potton, Ian Townsend and Dominic Webb ECONOMIC POLICY AND STATISTICS SECTION HOUSE OF COMMONS LIBRARY Recent Library Research Papers include: List of 15...

Words: 40320 - Pages: 162

Free Essay

Nit-Silchar B.Tech Syllabus

...CH-1111 /PH-1111 ME-1111 Course Name Semester-1 Chemistry/Physics Basic Electrical Engineering Mathematics-I Engineering Graphics Communication Skills Chemistry/Physics Laboratory Workshop Physical Training-I NCC/NSO/NSS L 3 3 3 1 3 0 0 0 0 13 T 1 0 1 0 0 0 0 0 0 2 1 1 1 1 0 0 0 0 4 1 1 0 0 0 0 0 0 2 0 0 0 0 P 0 0 0 3 0 2 3 2 2 8 0 0 0 0 0 2 2 2 2 0 0 0 0 0 2 2 2 6 0 0 8 2 C 8 6 8 5 6 2 3 0 0 38 8 8 8 8 6 2 0 0 40 8 8 6 6 6 2 2 2 40 6 6 8 2 Course No EC-1101 CS-1101 MA-1102 ME-1101 PH-1101/ CH-1101 CS-1111 EE-1111 PH-1111/ CH-1111 Course Name Semester-2 Basic Electronics Introduction to Computing Mathematics-II Engineering Mechanics Physics/Chemistry Computing Laboratory Electrical Science Laboratory Physics/Chemistry Laboratory Physical Training –II NCC/NSO/NSS Semester-4 Structural Analysis-I Hydraulics Environmental Engg-I Structural Design-I Managerial Economics Engg. Geology Laboratory Hydraulics Laboratory Physical Training-IV NCC/NSO/NSS Semester-6 Structural Design-II Structural Analysis-III Foundation Engineering Transportation Engineering-II Hydrology &Flood Control Concrete Lab Structural Engineering Lab L 3 3 3 3 3 0 0 0 0 0 15 3 3 3 3 3 0 0 0 0 15 3 3 3 3 3 0 0 T 0 0 1 1 1 0 0 0 0 0 3 1 1 0 1 0 0 0 0 0 3 1 1 1 0 0 0 0 P 0 0 0 0 0 2 2 2 2 2 6 0 0 0 0 0 2 2 2 2 4 0 0 0 0 0 2 2 C 6 6 8 8 8 2 2 2 0 0 42 8 8 6 8 6 2 2 0 0 40 8 8 8 6 6 2 2 MA-1201 CE- 1201 CE -1202 CE -1203 CE-1204 CE-1211 Semester-3 Mathematics-III Building Materials and...

Words: 126345 - Pages: 506

Free Essay

Social Strigication

...Tse (Focus group expert on mental health and drug abuse), Dr. Wong Oi Ling (Family therapist, Family Institute), Prof. Karen Laidler (Sociologist, expertise on assessing drug abuse problem), Dr. Paul Wong (Clinical psychologist), Ms. Frances Law (Social Worker), and Dr. Lilian Wong (Associate Consultant, Department of Pediatrics and Adolescent Medicine, Tseung Kwan O Hospital, Hospital Authority). We would like to thank Mr. Gary Ip, the research assistant of the Department of Social Work and Social Administration, Ms. Garlum Lau, the senior research officer 2 of the Department of Sociology, the participants and NGOs for focus groups and case studies for their kind and valuable support on this project without which the completion of this study would not have been possible. 3 TABLE OF CONTENTS PREFACE ......................................................................................................................... 2 TABLE OF CONTENTS...................................................................................................... 4 EXECUTIVE SUMMARY...

Words: 80145 - Pages: 321

Premium Essay

Tongue and Quill

...The Tongue and Quill AFH 33-337 1 AUGUST 2004 Communication is an essential tool for the twenty-first century Air Force BY ORDER OF THE SECRETARY OF THE AIR FORCE AIR FORCE HANDBOOK 33-337 1 AUGUST 2004 Communications and Information THE TONGUE AND QUILL COMMUNICATING IS A POWERFUL TOOL FOR THE TWENTY-FIRST CENTURY AIR FORCE The Tongue and Quill is dedicated to every man and woman in today’s Air Force who will ever sling ink at paper, pound a keyboard, give a briefing, or staff a package to support the mission. Currently, The Tongue and Quill is widely used by Air Force military and civilian members, professional military school educators and students, and civilian corporations around the United States. As United States Air Force employees, it is important we communicate clearly and effectively to carry out our mission. This handbook together with AFMAN 33-326, Preparing Official Communications, will provide the necessary information to ensure clear communications— written or spoken. The use of the name or mark of any specific manufacturer, commercial product, commodity, or service in this publication does not imply endorsement by the Air Force To all you enthusiastic users worldwide, keep up the good fight! SUMMARY OF REVISIONS This revision improved organization; rearranged layout; updated quotes, art and word lists; and added material on preparing to write and speak, writing with focus, communicating to persuade, research, meetings, briefings and listening;...

Words: 125419 - Pages: 502

Free Essay

The Controversy About a Possible Relationship Between Mobile Phone Use and Cancer

...Review The Controversy about a Possible Relationship between Mobile Phone Use and Cancer Michael Kundi Institute of Environmental Health, Medical University of Vienna, Vienna, Austria oBjective: During the last decade, mobile phone use increased to almost 100% prevalence in many countries of the world. Evidence for potential health hazards accumulated in parallel by epidemiologic investigations has raised controversies about the appropriate interpretation and the degree of bias and confounding responsible for reduced or increased risk estimates. data sources: Overall, I identified 33 epidemiologic studies in the peer-reviewed literature, most of which (25) were about brain tumors. Two groups have collected data for ≥ 10 years of mobile phone use: Hardell and colleagues from Sweden and the Interphone group, an international consortium from 13 countries coordinated by the International Agency for Research on Cancer. data synthesis: Combined odds ratios (95% confidence intervals) from these studies for glioma, acoustic neuroma, and meningioma were 1.5 (1.2–1.8); 1.3 (0.95–1.9); and 1.1 (0.8–1.4), respectively. conclusions: Methodologic considerations revealed that three important conditions for epidemiologic studies to detect an increased risk are not met: a) no evidence-based exposure metric is available; b) the observed duration of mobile phone use is generally still too low; c) no evidence-based selection of end points among the grossly different types of neoplasias is possible...

Words: 12276 - Pages: 50

Free Essay

Global Warming

...emailed to permreq@wiley.co.uk, or faxed to (+44) 1243 770620. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold on the understanding that the Publisher is not engaged in rendering professional services. If professional advice or other expert assistance is required, the services of a competent professional should be sought. Other Wiley Editorial Offices John Wiley & Sons Inc., 111 River Street, Hoboken, NJ 07030, USA Jossey-Bass, 989 Market Street, San Francisco, CA 94103-1741, USA Wiley-VCH Verlag GmbH, Boschstr. 12, D-69469 Weinheim, Germany John Wiley & Sons Australia Ltd, 33 Park Road, Milton, Queensland 4064, Australia John Wiley & Sons (Asia) Pte Ltd, 2 Clementi Loop #02-01, Jin Xing Distripark, Singapore...

Words: 233668 - Pages: 935

Free Essay

Industrial Engineering

...This McGraw-Hill Create text may include materials submitted to McGraw-Hill for publication by the instructor of this course. The instructor is solely responsible for the editorial content of such materials. Instructors retain copyright of these additional materials. ISBN-10: 1121789048 ISBN-13: 9781121789043 McGraw-Hill Create™ Review Copy for Instructor Espinoza. Not for distribution. Contents 1. Preface 1 2. Methods, Standards, and Work Design: Introduction 7 Problem-Solving Tools 27 3. Tex 29 4. Operation Analysis 79 5. Manual Work Design 133 6. Workplace, Equipment, and Tool Design 185 7. Work Environment Design 239 8. Design of Cognitive Work 281 9. Workplace and Systems Safety 327 10. Proposed Method Implementation 379 11. Time Study 413 12. Performance Rating and Allowances 447 13. Standard Data and Formulas 485 14. Predetermined Time Systems 507 15. Work Sampling 553 16. Indirect and Expense Labor Standards 585 17. Standards Follow-Up and Uses 611 18. Wage Payment 631 19. Training and Other Management Practices 655 20. Appendix 1: Glossary 685 21. Appendix 2: Helpful Formulas 704 22. Appendix 3: Special Tables 706 23. Index 719 iii McGraw-Hill Create™ Review Copy for Instructor Espinoza. Not for distribution. Credits 1. Preface:...

Words: 294686 - Pages: 1179

Premium Essay

Philip Kotler Book

...publisher. Compilation Copyright © 2002 by Pearson Custom Publishing. This copyright covers material written expressly for this volume by the editor/s as well as the compilation itself. It does not cover the individual selections herein that first appeared elsewhere. Permission to reprint these has been obtained by Pearson Custom Publishing for this edition only. Further reproduction by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, must be arranged with the individual copyright holders noted. This special edition published in cooperation with Pearson Custom Publishing Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 Please visit our web site at www.pearsoncustom.com ISBN 0–536–63099-2 BA 993095 PEARSON CUSTOM PUBLISHING 75 Arlington Street, Suite 300, Boston, MA 02116 A Pearson Education Company SECTION ONE Understanding Marketing Management Marketing in the Twenty-First Century We will address the following questions: ■ What are the tasks of marketing? ■ What are the major concepts and tools of marketing? ■ What orientations do companies exhibit in the marketplace? ■ How are companies and marketers responding to the new challenges? C hange is occurring at an accelerating rate; today is not like yesterday, and tomorrow will be different...

Words: 231198 - Pages: 925

Free Essay

Review of Law in Context

...NOT FOR DISTRIBUTION: USE ONLY IN COMPLIANCE WITH COPYRIGHT: DAVID RISSTROM AN INTERPRETATION OF LAW IN CONTEXT Bottomley, S., Gunningham, N. and Parker, S., 1991, Law in Context, The Federation Press, Leichhardt. { } = additional material from lectures. ( ) = my comments. (See ‘x’) refers to book page number. A short (somewhat boring) message from the summary executioner before you dive in; These notes are an interpretation of the book Law in Context and the lectures given as part of the 1991 Course. They are not a satisfactory substitution for reading the text. You are only likely to get the maximum value out of this summary by reading it in conjunction with the text. The question of ‘the law in whose context’ may be worth keeping in mind as you read. This is an interpretation seen through my eyes, not yours. My comments are not unbiased, as it is as equally unlikely that yours may be. So my ‘advice’ is consider what is said here and in the book considering the need to understand the ‘mechanics’ that help make sense of the more involved themes that develop in the book as you progress through Law in Context. The observations, important in their own right, may be particularly useful for seeing how their often ubiquitous expression is taken as ‘normal’ in the areas of wider society, such as in discussions of economics and power. It is unlikely that you will find any ‘right answers’ from this summary, but I do hope it helps you in synthesising...

Words: 51747 - Pages: 207

Premium Essay

Business Performance Measurement

...This page intentionally left blank Business Performance Measurement Drawing together contributions from leading thinkers around the world, this book reviews recent developments in the theory and practice of performance measurement and management. Significantly updated and modified from the first edition, the book includes ten new chapters that provide a comprehensive review of performance measurement from the perspectives of accounting, marketing, operations, public services and supply chain management. In addition to these functional analyses the book explores performance measurement frameworks and methodologies, practicalities and challenges, and enduring questions and issues. Edited by one of the world’s leading experts on performance measurement and management, Business Performance Measurement will be of interest to graduate students, managers and researchers who wish to understand more about the latest developments in this rapidly changing field. Andy Neely is Deputy Director of the ESRC/EPSRC AIM Research initiative, Professor of Operations Strategy and Performance at Cranfield School of Management, and Visiting Professor of Operations Management at London Business School. Business Performance Measurement Unifying theories and integrating practice Second edition Edited by Andy Neely CAMBRIDGE UNIVERSITY PRESS Cambridge, New York, Melbourne, Madrid, Cape Town, Singapore, São Paulo Cambridge University Press The Edinburgh Building, Cambridge...

Words: 191452 - Pages: 766