...In case scenario number one, the psychiatric nurse was being aggressive. Her choice of words and communication style were inappropriate, unprofessional, and rude. This situation required intervention from management including counseling with psychiatric nurse on respectful and tactful communication. The staff RN clearly does not value the input of the CNA and has no respect for his position or duties. Without teamwork and collaboration of all staff, there will be a breakdown in communication resulting in poor patient care. Rashad was trying to clarify his role and responsibilities through passive communication. Due to the aggressive response made by another team member, Rashad likely felt unappreciated and angered by the lack of respect and condescending commentary from his team member. Rashad should discuss this with management and express his concerns and feelings regarding the inconsideration and demeaning behavior from staff RN. Rashad’s after thoughts of sabotage and insubordination are passive aggressive. This type of communication is indirect and ineffective in problem solving. Aggressive communication can create a hostile work environment, untrusting relationships, and low morale. This type of communication creates a vicious cycle of arrogant dictatorship and indirect antagonism. When there is lack of collaboration and listening, there is little chance of a productive working relationship (Hansten & Jackson, 2009). In case scenario two, Pamela was being nonassertive...
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...Collaborative communication and therapeutic interventions improve care for individuals and the community. Collaborative work in health care field leads to improved care by having a team that communicates well by treating each other with respect, valuing each other’s opinions and working together to find solutions to issues. All members of the health care team need to be treated with respect by all other members of the team. Every member of the health care team plays an important role in the delivery of safe and effective health care. When team members treat each other respectfully and value each other’s opinions, the outcome for the patient is improved greatly. When all team members apply their critical thinking, diverse knowledge and individual talents towards finding solutions to issues, the outcomes are phenomenal. My workplace utilizes collaborative communication to develop interventions through multi-disciplinary groups focused on the improvement of a process. Our organization began our Lean Transformation process 2 years ago. Through learning the Lean philosophy, we have begun to see how groups work together improve a process or create a better process for improved safety, quality, and satisfaction of patients and employees. The most difficult part of the Lean transformation has been the attempt to change the culture of the workforce. It is essential that staff recognize change as beneficial and potentially rewarding for transformation to truly occur. Our leadership...
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...Personal and Professional Healthcare Communication HCS 350 May 12, 2014 Kristina Alums Personal and Professional Healthcare Communication Communication is the act of using words, signs, sounds, technology, symbols, or emotions to express or exchange information about one’s ideas, thoughts, or feelings to someone else. Health care communication is information that can be exchanged in the same ways but its main point is to enhance health. It is a necessary element of interaction between nurses, physicians, patient’s, and family members. The communication helps to enhance health by including information about disease prevention, diagnoses, treatment, health promotion, and health care policies which can ultimately improve a person’s quality of life. Effective Healthcare Communication “There has been evidence that communication between providers and patients, directly and indirectly, determine the extent in which patients experience fewer adverse medical events, exhibit higher levels of adherence to their treatment regimens, trust their care and their providers and nurses, are satisfied with their care and their providers, practice effective self-management behaviors, experience less symptom severity, suffer less morbidity and mortality, and access and utilize available health resources” (Marram, G. 2009, p3). Physician-Patient Communication When a patient and their family members understand the information that is being received about their care they are more likely...
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...There are various methods and styles of communication that are merely more than two or more people agreeing on a given subject but is about understanding differing views, information, and, or sharing ideas. However, this cannot be accomplished through and ineffective process. This paper will discuss the importance of effective communication, healthcare communication, therapeutic communication and its effects on outcome, and the effects of lack of communication on outcomes. Communication is the process by which information is shared, received, interpreted, and responded. It is verbal and nonverbal that includes gestures, facial expressions, body language, etc. Effective communication is essential in developing and maintaining professional contacts, interactions, and, or relationships. However, effective communication skills must be learned because they are not simply developed. They must be taught, practiced, and refreshed on a regular basis through formal and informal training in order to achieve and maintain effective skills. “We hear only half of what is said to us, understand half of that, believe only half of that, and remember half of that” (Cyr, n.d.). Therefore to effectively communicate, one must be mindful of what is said verbally and nonverbally because communication directly and indirectly affects the outcome of situations. Healthcare communication is possibly the most vital method or style of communication that requires training because it...
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...vanek-140512-620-thumb-620xauto-370865 Capitals forward Alex Ovechkin skates amid a drill at the group's preparation camp on Friday in Arlington, Va. In the first place year Capitals mentor Barry Trotz needs Ovechkin to turn into a more finish player and the initial phase, in the seat manager's eyes, is to recover the Russian objective scorer on the left wing. (Scratch Wass/Associated Press) Alex Ovechkin moved again to left wing by new mentor Barry Trotz As though he knew the inquiry was impending, Alex Ovechkin grinned when asked what his new mentor needs him to take a shot at. "On backcheck?" Ovechkin said from Arlington, Va. An alternate season, an alternate opportunity to discover whether one of the class' most gifted objective scorers can genuinely assist some all the more on resistance. The Washington Capitals opened preparing camp Friday with new mentor Barry Trotz, who says he'll work, as different mentors have before him, to make the three-time group MVP into a more finish player. On the off chance that Day 1 is any evidence, Ovechkin sounds prepared to be a co-agent understudy. "On the off chance that you need to be great," he said, "you need to chip away at everything." Step No. 1, as Trotz had shown at one time, is moving Ovechkin once more to left wing, turning around a seismic movement under past mentor Adam Oates. Ovechkin headed the NHL with 51 objectives keep going season playing generally on the right, however his in addition to short was less 35, and...
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...Weekly Overview Week One Overview Selecting a degree program is an important step in guiding your career. This week, you will look at the focus of the bachelor’s degree and how all the pieces fit together for your learning experience. A bachelor’s degree is comprised of 120 credits that include general education courses that provide a general foundation of learning. Courses in this area can include English, mathematics, history, and science. The remaining credits focus on coursework related to building your knowledge and skills in the business side of health care. In addition, you’ll look at how you can select a curriculum track or certificate to expand your career opportunities. What you will cover 1. BSHA Program Overview a. Describe the purpose of the BSHA program. 1) Program Description a) The Bachelor of Science in Health Administration (BSHA) Program is designed to integrate a framework of general education courses with a health care curriculum that prepares the graduate with the foundational knowledge needed to enter today's challenging health industry. The BSHA curriculum addresses the basic body of knowledge, understanding, and skills identified as relevant to an ever expanding and diverse health care arena. Coursework includes content in some of the following areas- management, finance, legal and ethical parameters, risk and quality management, human resources, and information systems. Upon completion of the core curriculum health care students...
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...HCS 120 Week 1 Assignment Job Interview Question For more course tutorials visit www.tutorialrank.com Tutorial Purchased: 5 Times, Rating: A+ Job Interview Question Instructions: Imagine you are interviewing for a position in a health care facility, and the first step in the interview process is to answer the following question in writing: What is the importance of medical terminology? Answer the question in 350-700 words. ---------------------------------------------------------------------------------------------------- HCS 120 Week 2 Assignment Health Care Services Worksheet For more course tutorials visit www.tutorialrank.com Tutorial Purchased: 5 Times, Rating: A+ Health Care Services Worksheet Instructions: Choose one health care service or function from your readings or vocabulary exercise this week that most interests you, personally or professionally. Describe the service or function using the Health Care Service Worksheet. Use at least one reference. Supporting Material: Health Care Services Worksheet. ---------------------------------------------------------------------------------------------------- HCS 120 Week 3 Assignment Newspaper Article (2 Papers) For more course tutorials visit www.tutorialrank.com Tutorial Purchased: 5 Times, Rating: A+ This Tutorial contains 2 Articles Newspaper Article Instructions: Your local newspaper has asked you to write a 700- to 1,050-word, two part article regarding patient health data and technology...
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...Personal and Professional Health Care Communication Tara Clark HCS 350 October 7, 2013 Penny Horper Personal and Professional Health Care Communication Today’s environment of healthcare is both specialized and clinical. Health care communication is a vital component of health care for every patient. Because nurses have a greater responsibility, interaction with patient’s and families can often be hurried, leaving them feeling like they have many unanswered questions. Communication or therapeutic communication as defined by Ruesch (1961) in health care is “an interactive dynamic process entered into by nurse and client for the purpose of achieving identified health-related goals” (p. 175). Relevancy of Communication Health care communication involves many different aspects from both the sender and the receiver of the message. Health care communication is relevant with other health care professionals, patients, and families because it is vital in establishing a trusting, therapeutic, caring environment for everyone involved and can affect outcomes and satisfaction. A code of conduct defines acceptable and unacceptable behaviors for each organization and promotes a culture of collegiality and is essential for a work environment that strives to provide high-quality patient care. Collaborating with other health care professionals is relevant because it helps create a culture of teamwork and essentially helps provide the best care and leaves...
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...Course Design Guide HCS/405 Version 5 1 Course Design Guide College of Natural Sciences HCS/405 Version 5 Health Care Financial Accounting Copyright © 2012, 2010, 2007, 2005, 2004, 2002, 1999 by University of Phoenix. All rights reserved. Course Description This course provides an understanding of the general principles of accounting applied in the health care environment. It includes an overview of sources of revenue for various health care entities. The fundamentals of financial planning, cost concepts, capital budgeting, and management analysis are applied in the health care environment. Issues surrounding the development and management of budgets are also examined. Policies Faculty and students will be held responsible for understanding and adhering to all policies contained within the following two documents: University policies: You must be logged into the student website to view this document. Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Baker, J. J., & Baker, R. W. (2011). Health care finance: Basic tools for nonfinancial managers (3rd ed.). Sudbury, MA: Jones & Bartlett Publishers. All electronic materials are available on the...
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...The Babylonian Captivity (the key points) The Babylonian exile was the period in Jewish history during which the Jews of the ancient Kingdom of Judah were captives in Babylon. According to the Hebrew Bible, there were three deportations of Jews to Babylon. The first, in 597 BCE, involving king Jeconiah and his court and many others, a second in 587 BCE of the next king, Zedekiah, and the rest of the people, and a possible deportation after the assassination of Gedaliah, the Babylonian-appointed governor of Yehud Province, possibly in 582 BCE. The forced exile ended in 538 BCE after the fall of Babylon to the Persian king Cyrus the Great, who gave the Jews permission to return to Yehud province and to rebuild the Temple; but most Jews chose to remain in Babylon.[citation needed] The captivity and subsequent return to the Land of Israel and the rebuilding of the Second Temple in the Jerusalem are considered significant events in Jewish history and culture, which had a far-reaching impact on the development of Judaism. The term "Babylonian captivity" is sometimes used when referring to the Avignon Papacy, a period of Medieval Catholic history, because of perceived parallels between the two.[1] In the late 7th century BCE, the kingdom of Judah was a client state of the powerful Assyrian empire. In the last decades of the century Assyria was overthrown by Babylon, an Assyrian province with a history of former glory in its own right. Egypt, fearing the sudden rise of the Neo-Babylonian...
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...Nursing Expertise Self-Report Scale and Reflection HCS/350 November 21, 2012 Nursing Expertise Self-Report Scale and Reflection This paper is to provide my reflection of the results of The Nursing Expertise Self-Report Scale. I will explain how my results can improve my communication skills in the health care field. “The nurse-expertise self report scale has 20 items scored using a Likert Scale from Strongly Agree to Strongly Disagree” (Hansten & Jackson, 2009, p. 178). Based on the scoring of the 20 questions, I scored 56 out of 100, reflective of a novice nurse. I am not surprised with the results. I do not currently work as a Registered Nurse (RN). I graduated from nursing school in May 2012. In my current position as a pharmacy assistant, I spend my day communicating with patients, pharmacists, and co-workers. I can take the results to better improve my communication skills, when interacting with patients, physicians, and other members of the team and apply it to practice. I have little experience when it comes to communicating with team members in the hospital. As a student, in the beginning, I was very intimidated to speak to physicians and other members of the health care team. As time went on, I became comfortable communicating with other nurses, patients, and their families. The Self-Report Scale is a reminder of how novice of a nurse I am. I have a lot to learn once I get a nursing job. In the interim, I can take the knowledge I acquire from...
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...COMMUNICATION STYLE CASE STUDY HEALTH CARE COMMUNICATION HCS/350 Kelly Imlay Penny Bruhl February 1, 2016 I am a home health nurse. Like any other job or facility, we will encounter difficult patients. I saw this patient over the weekend that nobody likes to see because she finds fault in every staff member that sees her. T.L. likes to judge everyone and find something to sue for. One of my coworkers called me Monday and ask if I was seeing TL today. I said, “yes.” The nurse responded, “Well I was going to call Toni and tell her that I WILL NOT see her, she lied to me, in my face.” I told her, the patient needs to be seen. Just because TL does not like the nurses working because her nurse is on vacation, someone has to step up to the plate and see her. I said I will go see her. She needs care and she has wound care, so I will go see her. As a case manager, I was really surprised by this conversation with this coworker. The mindset that people have toward their superior is very disrespectful. I would not even think about calling my supervisor and say I am not going to do something especially after the supervisor asked me to do it in the first place. The approach I took was passive. I was trying to resolve conflict, make the patient a priority, and turn the conversation around to be positive. I was trying to do what’s right for that patient. Communication is very important in health care....
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...My Reflections OMOWONUOLA EGBEYEMI-FALADE University of phoenix HCS 350 LITA TSAI June 19, 2014 My Reflections My Reflections from the Nursing Expertise Self –Report Scale (Garland, 1996, p. 197) indicates that I am a competent nurse at the moment on my unit as evidenced by my experience of 2 years as a registered nurse and “Typically, a nurse at the competent level has been in practice 2 to 3 years. This person can rely on a long-range of goals and plans to determine which aspects of a situation are important which can be ignored.’’(Berner & Berner, 1984)). My answers in the Self-Report scale from number 1,2,3,5,6, 7,14 and 15 reflects me as a competent nurse because I assist my patient first at all times, teach them about the management of their diseases and treatment , monitor frequently for safety since, identifying and managing of rapid changing situations, make right decisions about administering medication, giving therapeutic intervention at all times, monitoring and ensuring they have a quality health care services during their stay at the hospital by checking their vital signs and lab values for changes and use the information to make the best appropriate decision regarding their care.(Munjas,Barbara A, PhD., F.A.A.N., 1985). In conclusion, all information stands out important to me with my patient care at work. On number 9, I disagreed because that is not the best way to provide good nursing care. “Self-disclosure from the nurse needs to be limited...
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...1 The Nursing Expertise Self- Report Scale and Reflection HCS 350 2 The Nursing Expertise Self-Report Scale and Reflection The Nursing Expertise Self-Report Scale was developed from Patricia Benner’s model of clinical competence described in Benner and Benner (1984). According to Patrica Benner’s model of From Novice to Expert (Benner & Benner, 1984) there are three changes in performance as the nurse progresses from novice to expert practice. One change is from the reliance on rules and principles to the reliance on past experience to guide performance. The second change is a transition from viewing the clinical situation as a collection of equally important features to viewing the clinical situation as a collection of equally important features to viewing the clinical situation as a whole, in which only a few features are important. The third change is the passage from the detached observer to involved performer. Unique to the expert level of performance is the element of intuition. This scale is designed to measure self-perception of these three transitions and intuitive decision making. Personal Results According to my personal results of the Nursing Expertise Self-Report Scale, my nursing level is between the proficient and expert nurse. The proficient nurse possess the experience and necessary skill sets to look...
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...University of Phoenix Material Learning Team Evaluation Learning Team Group Number _____Team B___________________ Date _____4/26/2015___________________ Course Number HCS/350 Introduction to Healthcare Communication Instructor: _________Tracey Andrews_______________ In the space below, list the names of each member of your learning ream, including yourself. Then use the following scale to rate how effectively each member of the team, including yourself, contributed to the project assigned in this course. Using the following scale, insert a number between one and five beside each name. 1-No Contribution 2-Slight Contribution 3-Moderate Contribution 4-Significant Contribution 5-Outstanding Contribution In considering the contributions made by each member of your team, here are some factors you might want to consider • Helped establish positive learning environment • Built on others’ comments in a positive way • Made contributions that helped the team accomplish its goals • Maintained an atmosphere in which each team member could contribute • Demonstrated tact and respect when communicating with others • Exhibited enthusiasm and interest in topic • Used proper grammar, spelling and capitalization • Took an active and equal role in contributing to team assignments • Actively participated in all learning team meetings/discussions • Submitted thorough...
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